iOS

Sailor Moon Drops

All News

Notice Bug/Failure information
  • 2017/09/15
    Important
     
    [iOS]
    Common
     /
     Regarding iOS 11 and Apple WatchOS 4 Support
  • 2015/12/27
    Notice
     
    [iOS]
    Common
     /
     For Players who have troubles of updating the app
  • 2017/07/01
    Notice
     
    [iOS]
    Common
     /
     Regarding the delay with the purchase reflection

Latest Question

Frequently Asked Questions

  • What OS are supported? (Compatibility)
    (1st Jun 2017)
    Recommended OS Version:
    iOS 7.0 or later

    × Close
  • Is there an expiration date for the Password used for Data Transfer? (Data Migration)
    There is no expiration date for the Data Transfer Password, previously called "Generate ID", but once you use it for Data Transfer, it will be invalid.
    You need to issue a new Data Transfer Password when you want to perform the Data Transfer again.

    If you want continue to play the game after you had issued the Data Transfer Password, then please reissue the Data Transfer Password again right before you perform the Data Transfer.
    * Your Data will be saved at the timing when you issue the Data Transfer Password.
    * After you have issued the Password, the Saved Data will be updated and saved periodically, so sometime you may lose your progress.
    * Please make sure to reissue the Password to save your latest Data.

    × Close
  • Can I play the app after I changed my device or switched SIM card? (Data Migration)
    You can play with your current play data even you change your device or swicth the SIM card by performing the Data Transfer procedure.
    Please take note that you need to do the Data Transfer procedure with your old device beforehand.
     
    * Please refer to the notes of Data Transfer beforehand.

    × Close
  • How does the Skill Gauge filled up? (How To Play)
    You need to match heart shaped pieces to fill your Skill Gauge, but there are some Stages where heart shaped pieces don't show up.
    You can't perform Special Moves with those Stages.

    × Close

    iOS Common questions

  • I purchased an item but it was not added to my account, what can I do?
    In-app purchase may not function correctly under the following circumstances;
     
    [1] When your device is under high stress
    Please conduct the following operation and retry under good communication circumstances;
    -Restart your device
    -Close all running apps (Stop multi-task)
    -Restart the app
     
    [2] Reflection may be delayed with various kinds of issue, mainly with communication error
    After conducting the in-app purchase, sometimes the result may be delayed to come out with various kinds of issue such as App Store side server communication delay.
    Please be informed that sometimes this may take 2-3 days, so please be patient until then.
     
    [3] If none of [1] and [2] did not help you with your situation
    We need the following information to properly assist you.
     
    (1)Order day and time
    (2)Price
    (3)Purchased item name
    (4)User ID
    (5)User Name
    *If you have been conducting several transactions, we need details of every one of them which may not functioning correctly

    × Close
  • The app doesn't work correctly. Please fix.
    The app may not function correctly when your device is under high stress. Please try all the following methods under the stable network connection and confirm again.
     
    + Turn the power OFF
    (Press and hold the Sleep/Wake button until the red slider appears. Drag the slider to turn your device completely off.
    After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.)
     
    + Stop Multitasking
    # with iOS 6 or older
    Double-click the Home button to see recently used apps. Long-press icons and tap the [-] mark on the left top.
    # with iOS 7 or later
    Double-click the Home button to see recently used apps. Then swipe up on the app you want to close.

    × Close
  • The app shows "Waiting" and I can play it since the last update. What can I do?
    Please try all the following methods when your device shows "Waiting";
     
    [1] Make sure your Network connection is stable and try the steps below
    + Turn the power OFF
    (Press and hold the Sleep/Wake button until the red slider appears. Drag the slider to turn your device completely off.
    After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.)
     
    + Stop Multitasking
    # with iOS 6 or older
    Double-click the Home button to see recently used apps. Long-press icons and tap the [-] mark on the left top.
    # with iOS 7 or later
    Double-click the Home button to see recently used apps. Then swipe up on the app you want to close.
     
    [2] Reset your device
    Press and hold the power button and home button at the same time. Please keep pressing even when the power off menu is displayed on screen > Release the buttons when the Apple logo has appeared > Please wait until the device starts again
    **No data or settings will be lost from this procedure.
     
    If the issues still persist after the above methods, please update the version of this app using your computer, and then sync it to your device.

    × Close
  • I haven't received the invoice e-mail from you. Why?
    The invoice will be send from Apple Inc. The e-mail may take few days to be received after your purchase.
    × Close

Questions

  • What OS are supported?
    (1st Jun 2017)
    Recommended OS Version:
    iOS 7.0 or later

    × Close
  • Is there an expiration date for the Password used for Data Transfer?
    There is no expiration date for the Data Transfer Password, previously called "Generate ID", but once you use it for Data Transfer, it will be invalid.
    You need to issue a new Data Transfer Password when you want to perform the Data Transfer again.

    If you want continue to play the game after you had issued the Data Transfer Password, then please reissue the Data Transfer Password again right before you perform the Data Transfer.
    * Your Data will be saved at the timing when you issue the Data Transfer Password.
    * After you have issued the Password, the Saved Data will be updated and saved periodically, so sometime you may lose your progress.
    * Please make sure to reissue the Password to save your latest Data.

    × Close
  • Can I play the app after I changed my device or switched SIM card?
    You can play with your current play data even you change your device or swicth the SIM card by performing the Data Transfer procedure.
    Please take note that you need to do the Data Transfer procedure with your old device beforehand.
     
    * Please refer to the notes of Data Transfer beforehand.

    × Close
  • How does the Skill Gauge filled up?
    You need to match heart shaped pieces to fill your Skill Gauge, but there are some Stages where heart shaped pieces don't show up.
    You can't perform Special Moves with those Stages.

    × Close