Google Play

Sailor Moon Drops

All News

Notice Bug/Failure information
  • 2017/04/21
    Notice
     Notice of leave period
  • 2016/08/24
    Important
     
    [Google Play]
    Common
     /
     Regarding the compatibility of Android 7.0(Nougat)
  • 2016/07/11
    Notice
     
    [Google Play]
    Common
     /
     Regarding the delay with the purchase reflection
  • 2015/12/27
    Notice
     
    [Google Play]
    Common
     /
     For Players who have troubles of updating the app

Latest Question

Frequently Asked Questions

  • Is there any notes I should be aware of while I do Data Transfer? (Data Migration)
    Please refer to the following notes regarding the data transfer;
     
    ■Please generate the Data Transfer Password before you change your device.
    ■Please take a screenshot of your [Data Transfer Password(16 digits), previously called "Generate ID", and your [ID] (9 alphanumeric characters) on the My page and keep them secure.
    Please be informed that we can't disclose those information with the case of lost; therefore, Data Transfer Information must be managed securely by yourself.
     
    Please refer to the question "How can I do Data Transfer?" for how you transfer your data.
     
    * Notes about keeping your Data Transfer information
    - You can not transfer data to the same device.
    - You can not transfer data if you don't have your Data Transfer Information.
    - Please save Data Transfer Information with the sreenshot and keep them down on the notes.(Screenshots may be lost if your device is been broken)
    - There is a case that Data Transfer Password may be unclear to see depending on the type of font style you use for your device. So please make sure you use a standard font style.
    - If you generate a new Data Transfer Password, the old one will be invalid.
    - We do not guarantee the safe movement of the app when you transfer data using your PC backup.
     
    * Some Data CAN NOT be transferred in some cases
    - The Data Transfer can be done between < iOS⇒Android > and < Android⇒iOS >. However, in-game Gems CAN NOT be transferred between different OS types.
    - Unread messages in your [Mail Box] can not be transferred.
     
    * Notes after you have transferred your data
    - After Transferring data, the app data on your old device will be initialized.
    - After Transferring data, the Data Transfer infomation will be expired. If you want to do the Data Transfer again, please perform the Data Transfer Procedure again from the first step.


    × Close
  • Is there an expiration date for the Password used for Data Transfer? (Data Migration)
    There is no expiration date for the Data Transfer Password, previously called "Generate ID", but once you use it for Data Transfer, it will be invalid.
    You need to issue a new Data Transfer Password when you want to perform the Data Transfer again.

    If you want continue to play the game after you had issued the Data Transfer Password, then please reissue the Data Transfer Password again right before you perform the Data Transfer.
    * Your Data will be saved at the timing when you issue the Data Transfer Password.
    * After you have issued the Password, the Saved Data will be updated and saved periodically, so sometime you may lose your progress.
    * Please make sure to reissue the Password to save your latest Data.

    × Close
  • How can I do Data Transfer? (Data Migration)
    You can confirm your Data Transfer information or perform Data Transfer with following steps;
    * This app doesn't have Facebook or any other SNS association function.
     
    [Confirmation of your Data Transfer Information(Setting)]* Please do it with your current device.
    [1] Launch the app
    [2] Please confirm the details of the data you wish to transfer
    [3] [Title Screen] > [Chage Device] > [Transfer data]
    [4] Please read the Warnings and puch [Data Transfer Password] (previously "Generate ID")
    [5] Please take a screenshot of your [Data Transfer Password] (16 digits) and also your [ID] (9 alphanumeric characters) on the My page and keep them secure.
     
    [How to Transfer Data]* Please do it with your new device.
    [1] Launch the app
    [2] [Title Screen] > [Chage Device] > [Import data] > [Data Import Page]
    [3] Input your [Data Transfer Password] and [ID]
    [4] Please confirm if your Data has been Transferred correctly
     
    * NOTES
    Please make sure the network is stable when you perform Data Transfer.
    Please generate the Data Transfer Password before you change your device.
    Please take a screenshot of your generated Password (16 digits) and your ID (9 alphanumeric characters) on the My page and keep them secure.
    Data Transfer Information must be managed securely by yourself and please be informed that we can't disclose those information with the case of lost.
    There is a case that 
    Data Transfer Password may be unclear to see depending on the type of font style you use for your device.
    We also can not disclose the [Data Transfer Password with the case when you have reported a wrong Password. So please make sure you use a standard font style.

    If you want continue to play the game after you had issued the Password, then please reissue the Password again right before you perform the Data Transfer.

    * Your Data will be saved at the timing when you issue the Password.
    * After you have issued the Password, the Saved Data will be updated and saved periodically, so sometime you may lose your progress.
    * Please make sure to reissue the Password to save your latest Data.
     
    Please also confirm other notes regarding Data Transfer with question "Is there any notes I should be aware of while I do Data Transfer?".
     

    × Close
  • Is app data will be deleted if I delete the app itself? (Data Migration)
    If you delete(uninstall) the app from your device, the play data and the app data will be also deleted.
    × Close

    Google Play Common questions

  • I purchased an item but it was not added to my account, what can I do?
    In-app purchase may not function correctly under the following circumstances;

    [1] When your device is under high stress
    Please conduct the following operation and retry under good communication circumstances;
    -Restart your device
    -Close all running apps (Stop multi-task)
    -Restart the app
     
    [2] Reflection may be delayed with various kinds of issue, mainly with communication error
    After conducting the in-app purchase, sometimes the result may be delayed to come out with various kinds of issue such as Google Play side server communication delay.
    Please be informed that sometimes this may take 2-3 days, so please be patient until then.
     
    [3] If none of [1] and [2] did not help you with your situation
    We need the following information to properly assist you.
    (1) Transaction Number(ID) which is written on the receipt e-mail from Google or Google Wallet(+)
    (2) Order day and time
    (3) Price
    (4) Purchased item name
    (5) User ID
    (6) User Name
    *If you have been conducting several transactions, we need details of every one of them which may not functioning correctly

    (+) How to confirm the purchase information(Android)
    1. Log-in to the Google wallet from your PC: http://wallet.google.com/manage
    2. Click [Transaction]
    3. Open the detail page by clicking the relevant transaction

    × Close
  • I can't install the app.
    it is possible that you are experiencing the issue because of the device cache, or it is caused by a different application. 
    If this is the case, please delete the data as instructed below, and confirm again.
     
    [1] Open the Browser > MENU > Others > Setting > Privacy > Cache Clear
    [2] Menu>Setting>Application>delete application and data(Choose “Apps that you want to uninstall”)
    (*CAUTION:  In some cases when you delete the data, it will be deleted in your application completely.)
     
    *The flow may vary depending on your device. For more details, please refer to your manual, or you can also contact your device manufacturer.

    × Close
  • I received the error message "Problem occur under analysis package"
    Please restart your device and re-install the app under the stable network connection.
     
    Also, please note that there is a possibility that your OS version is older than 2.1 if the above method don't help you with the issue.
    If this is the case, please update the Android version of your device, and then retry installing the game.
     
    **How confirm the OS version: 
    Setting >Device info >Firmware version
     
    Kindly refer to your device manual and contact your service provider regariding questions about updating the OS version. 
    *Before updating, please make a backup of your mobile data as it is possible that the data will be deleted after the update.

    × Close
  • Would I be charged again with dowloading the app with same Google account?
    You will not be charged again downloading app with same Google account.
    Please contact Google Inc. regarding the details of your questions about payments;
     

    × Close

Questions

  • Is there any notes I should be aware of while I do Data Transfer?
    Please refer to the following notes regarding the data transfer;
     
    ■Please generate the Data Transfer Password before you change your device.
    ■Please take a screenshot of your [Data Transfer Password(16 digits), previously called "Generate ID", and your [ID] (9 alphanumeric characters) on the My page and keep them secure.
    Please be informed that we can't disclose those information with the case of lost; therefore, Data Transfer Information must be managed securely by yourself.
     
    Please refer to the question "How can I do Data Transfer?" for how you transfer your data.
     
    * Notes about keeping your Data Transfer information
    - You can not transfer data to the same device.
    - You can not transfer data if you don't have your Data Transfer Information.
    - Please save Data Transfer Information with the sreenshot and keep them down on the notes.(Screenshots may be lost if your device is been broken)
    - There is a case that Data Transfer Password may be unclear to see depending on the type of font style you use for your device. So please make sure you use a standard font style.
    - If you generate a new Data Transfer Password, the old one will be invalid.
    - We do not guarantee the safe movement of the app when you transfer data using your PC backup.
     
    * Some Data CAN NOT be transferred in some cases
    - The Data Transfer can be done between < iOS⇒Android > and < Android⇒iOS >. However, in-game Gems CAN NOT be transferred between different OS types.
    - Unread messages in your [Mail Box] can not be transferred.
     
    * Notes after you have transferred your data
    - After Transferring data, the app data on your old device will be initialized.
    - After Transferring data, the Data Transfer infomation will be expired. If you want to do the Data Transfer again, please perform the Data Transfer Procedure again from the first step.


    × Close
  • Is there an expiration date for the Password used for Data Transfer?
    There is no expiration date for the Data Transfer Password, previously called "Generate ID", but once you use it for Data Transfer, it will be invalid.
    You need to issue a new Data Transfer Password when you want to perform the Data Transfer again.

    If you want continue to play the game after you had issued the Data Transfer Password, then please reissue the Data Transfer Password again right before you perform the Data Transfer.
    * Your Data will be saved at the timing when you issue the Data Transfer Password.
    * After you have issued the Password, the Saved Data will be updated and saved periodically, so sometime you may lose your progress.
    * Please make sure to reissue the Password to save your latest Data.

    × Close
  • How can I do Data Transfer?
    You can confirm your Data Transfer information or perform Data Transfer with following steps;
    * This app doesn't have Facebook or any other SNS association function.
     
    [Confirmation of your Data Transfer Information(Setting)]* Please do it with your current device.
    [1] Launch the app
    [2] Please confirm the details of the data you wish to transfer
    [3] [Title Screen] > [Chage Device] > [Transfer data]
    [4] Please read the Warnings and puch [Data Transfer Password] (previously "Generate ID")
    [5] Please take a screenshot of your [Data Transfer Password] (16 digits) and also your [ID] (9 alphanumeric characters) on the My page and keep them secure.
     
    [How to Transfer Data]* Please do it with your new device.
    [1] Launch the app
    [2] [Title Screen] > [Chage Device] > [Import data] > [Data Import Page]
    [3] Input your [Data Transfer Password] and [ID]
    [4] Please confirm if your Data has been Transferred correctly
     
    * NOTES
    Please make sure the network is stable when you perform Data Transfer.
    Please generate the Data Transfer Password before you change your device.
    Please take a screenshot of your generated Password (16 digits) and your ID (9 alphanumeric characters) on the My page and keep them secure.
    Data Transfer Information must be managed securely by yourself and please be informed that we can't disclose those information with the case of lost.
    There is a case that 
    Data Transfer Password may be unclear to see depending on the type of font style you use for your device.
    We also can not disclose the [Data Transfer Password with the case when you have reported a wrong Password. So please make sure you use a standard font style.

    If you want continue to play the game after you had issued the Password, then please reissue the Password again right before you perform the Data Transfer.

    * Your Data will be saved at the timing when you issue the Password.
    * After you have issued the Password, the Saved Data will be updated and saved periodically, so sometime you may lose your progress.
    * Please make sure to reissue the Password to save your latest Data.
     
    Please also confirm other notes regarding Data Transfer with question "Is there any notes I should be aware of while I do Data Transfer?".
     

    × Close
  • Is app data will be deleted if I delete the app itself?
    If you delete(uninstall) the app from your device, the play data and the app data will be also deleted.
    × Close