Google Play

ONE PIECE THOUSAND STORM

All News

Notice Bug/Failure information
  • 2017/02/01
    Important
     
    [Google Play]
    ONE PIECE THOUSAND STORM
     /
     Data Transfer Cautions for ONE PIECE THOUSAND STORM
  • 2016/08/24
    Important
     
    [Google Play]
    Common
     /
     Regarding the compatibility of Android 7.0(Nougat)
  • 2016/07/11
    Notice
     
    [Google Play]
    Common
     /
     Regarding the delay with the purchase reflection
  • 2015/12/27
    Notice
     
    [Google Play]
    Common
     /
     For Players who have troubles of updating the app

Latest Question

Frequently Asked Questions

  • What OS are supported? (Compatibility)
    Supported OS versions are as follows. (as of 2017/2/1)
    ※ Please note that operation is not supported for OS versions other than those recommended.
     
    【Supported OS versions】
    Android 4.2 or later
    (RAM 1 GB or more)


    × Close
  • Game freezes often during quests (How To Play)
    Since playing the game requires a real-time network connection, the game may be suspended or disconnected if your mobile or Wi-Fi connection is unstable.
    We, therefore, recommend you play the game via a stable Wi-Fi or mobile network connection.
     
    Moreover, long play sessions may result in the game crashing or disconnecting.
    Should this occur, please try the following steps:
     
    - Restart the app.
    - Restart your device; this will quit any unnnecessary apps and free up space to make the app run more smoothly.
    - Delete unnecessary files to free up memory.
    - Quit other tasks in use; runnning the game alongside other tasks may lead to problems caused by the increased workload of your device.
    - Switch your network connection and make sure it is functioning properly; swithc to a mobile network connection if you are playing the game via Wi-Fi, and make sure there are no problems in the configuration and speed or your Wi-Fi connection.
       In some cases, turning Flight Mode on and off may solve the connection problem.
     
    -If the device in use is Android OS, the issue might be solved by loweing the resolution. Please try.
    MENU>OPTION SETTINGS>LOWER RESOLUTION

    ■Caution
    We cannot guarantee that the connectivity problems will be solved by the methods listed above.
    There is a possibility that if you uninstall the game, your precious account data may be unable to be restored.
     


    × Close
  • Can I continue playing on the old device after transferring data? (Data Migration)
    If you transfer your data to a new device, you will become unable to play that data on the old device.
    But if you are unable to play the data on the new device, it is possible to transfer the data back to the old device.

    Please note that you can transfer data up to 2 times with in 30 days; thus, you are able to transfer your data to the old device,
    but if you reach the limit, please wait another 30 days.
    After you wait 30 days, please issue a new Transfer Code with your new divice and then try transferring your data to the old device again.
     

    × Close
  • Is there a limit to how many times you can transfer data? (Data Migration)
    You can transfer data up to 2 times with in 30 days.
    If you reach the limit, please wait another 30 days and then try transferring again.
    Everytime when you press "issue Transfer Code", you will receive a new Transfer Code and the older Transfer Code that you issued before will be invalid.

    × Close

    Google Play Common questions

  • new I purchased an item but it was not added to my account, what can I do?
    In-app purchase may not function correctly under the following circumstances;

    [1] When your device is under high stress
    Please conduct the following operation and retry under good communication circumstances;
    -Restart your device
    -Close all running apps (Stop multi-task)
    -Restart the app
     
    [2] Reflection may be delayed with various kinds of issue, mainly with communication error
    After conducting the in-app purchase, sometimes the result may be delayed to come out with various kinds of issue such as Google Play side server communication delay.
    Please be informed that sometimes this may take 2-3 days, so please be patient until then.
     
    [3] If none of [1] and [2] did not help you with your situation
    We need the following information to properly assist you.
    (1) Transaction Number(ID) which is written on the receipt e-mail from Google or Google Wallet(+)
    (2) Order day and time
    (3) Price
    (4) Purchased item name
    (5) User ID
    (6) User Name
    *If you have been conducting several transactions, we need details of every one of them which may not functioning correctly

    (+) How to confirm the purchase information(Android)
    Please follow the steps below:


    1. Log-in to the Google payment center with the Google Account you use when making your purchasehttps://payments.google.com/payments/home
    2. Click [Transaction]
    3. Open the detail page by clicking the relevant transaction


     Also, please check Google Play Help where you can see further details about how to review your order history.

    × Close
  • I can't install the app.
    it is possible that you are experiencing the issue because of the device cache, or it is caused by a different application. 
    If this is the case, please delete the data as instructed below, and confirm again.
     
    [1] Open the Browser > MENU > Others > Setting > Privacy > Cache Clear
    [2] Menu>Setting>Application>delete application and data(Choose “Apps that you want to uninstall”)
    (*CAUTION:  In some cases when you delete the data, it will be deleted in your application completely.)
     
    *The flow may vary depending on your device. For more details, please refer to your manual, or you can also contact your device manufacturer.

    × Close
  • I received the error message "Problem occur under analysis package"
    Please restart your device and re-install the app under the stable network connection.
     
    Also, please note that there is a possibility that your OS version is older than 2.1 if the above method don't help you with the issue.
    If this is the case, please update the Android version of your device, and then retry installing the game.
     
    **How confirm the OS version: 
    Setting >Device info >Firmware version
     
    Kindly refer to your device manual and contact your service provider regariding questions about updating the OS version. 
    *Before updating, please make a backup of your mobile data as it is possible that the data will be deleted after the update.

    × Close
  • Would I be charged again with dowloading the app with same Google account?
    You will not be charged again downloading app with same Google account.
    Please contact Google Inc. regarding the details of your questions about payments;
     

    × Close

Questions

  • What OS are supported?
    Supported OS versions are as follows. (as of 2017/2/1)
    ※ Please note that operation is not supported for OS versions other than those recommended.
     
    【Supported OS versions】
    Android 4.2 or later
    (RAM 1 GB or more)


    × Close
  • Game freezes often during quests
    Since playing the game requires a real-time network connection, the game may be suspended or disconnected if your mobile or Wi-Fi connection is unstable.
    We, therefore, recommend you play the game via a stable Wi-Fi or mobile network connection.
     
    Moreover, long play sessions may result in the game crashing or disconnecting.
    Should this occur, please try the following steps:
     
    - Restart the app.
    - Restart your device; this will quit any unnnecessary apps and free up space to make the app run more smoothly.
    - Delete unnecessary files to free up memory.
    - Quit other tasks in use; runnning the game alongside other tasks may lead to problems caused by the increased workload of your device.
    - Switch your network connection and make sure it is functioning properly; swithc to a mobile network connection if you are playing the game via Wi-Fi, and make sure there are no problems in the configuration and speed or your Wi-Fi connection.
       In some cases, turning Flight Mode on and off may solve the connection problem.
     
    -If the device in use is Android OS, the issue might be solved by loweing the resolution. Please try.
    MENU>OPTION SETTINGS>LOWER RESOLUTION

    ■Caution
    We cannot guarantee that the connectivity problems will be solved by the methods listed above.
    There is a possibility that if you uninstall the game, your precious account data may be unable to be restored.
     


    × Close
  • Can I continue playing on the old device after transferring data?
    If you transfer your data to a new device, you will become unable to play that data on the old device.
    But if you are unable to play the data on the new device, it is possible to transfer the data back to the old device.

    Please note that you can transfer data up to 2 times with in 30 days; thus, you are able to transfer your data to the old device,
    but if you reach the limit, please wait another 30 days.
    After you wait 30 days, please issue a new Transfer Code with your new divice and then try transferring your data to the old device again.
     

    × Close
  • Is there a limit to how many times you can transfer data?
    You can transfer data up to 2 times with in 30 days.
    If you reach the limit, please wait another 30 days and then try transferring again.
    Everytime when you press "issue Transfer Code", you will receive a new Transfer Code and the older Transfer Code that you issued before will be invalid.

    × Close