iOS

SWORD ART ONLINE: Memory Defrag 

All News

Notice Bug/Failure information
  • 2016/09/14
    Important
     
    [iOS]
    Common
     /
     Regarding iOS 10 and Apple WatchOS 3 Support (9/14)
  • 2016/09/14
    Important
     
    [iOS]
    Common
     /
     Notes regarding iOS 10 update(9/14)
  • 2015/12/27
    Notice
     
    [iOS]
    Common
     /
     For Players who have troubles of updating the app
  • 2015/07/01
    Notice
     
    [iOS]
    Common
     /
     Regarding the delay with the purchase reflection

Latest Question

Frequently Asked Questions

  • Cannot continue (How To Play)
    If all your characters are defeated you can use Memory Diamond to continue, but the number of times you can continue differ depending on the quest.
    Also, how many characters you can recover is different for each quest.
    If you cannot continue, please check the number of Memory Diamonds you have and the number of times you continued.

    × Close
  • What are Memory Diamonds? (How To Play)
    Memory Diamonds are used to scout characters, continue when you game over during quests, and etc.
    They are obtainable from login bonuses, rewards and can be purchased at Diamond Shop.

    × Close
  • Cannot find the Gift that was in the Gift Box (How To Play)
    A Gift has an expiration date.
    After the expiration date, the Gift will automatically be deleted from the Gift Box.

    × Close
  • I changed the charater's gears but the image has not changed, why? (How To Play)
    When you change gears, only the looks of the weapon will change.
    Even if you change the armors, the looks of the character will not change.

    × Close

    iOS Common questions

  • I purchased an item but it was not added to my account, what can I do?
    In-app purchase may not function correctly under the following circumstances;
     
    [1] When your device is under high stress
    Please conduct the following operation and retry under good communication circumstances;
    -Restart your device
    -Close all running apps (Stop multi-task)
    -Restart the app
     
    [2] Reflection may be delayed with various kinds of issue, mainly with communication error
    After conducting the in-app purchase, sometimes the result may be delayed to come out with various kinds of issue such as App Store side server communication delay.
    Please be informed that sometimes this may take 2-3 days, so please be patient until then.
     
    [3] If none of [1] and [2] did not help you with your situation
    We need the following information to properly assist you.
     
    (1)Order day and time
    (2)Price
    (3)Purchased item name
    (4)User ID
    (5)User Name
    *If you have been conducting several transactions, we need details of every one of them which may not functioning correctly

    × Close
  • The app doesn't work correctly. Please fix.
    The app may not function correctly when your device is under high stress. Please try all the following methods under the stable network connection and confirm again.
     
    + Turn the power OFF
    (Press and hold the Sleep/Wake button until the red slider appears. Drag the slider to turn your device completely off.
    After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.)
     
    + Stop Multitasking
    # with iOS 6 or older
    Double-click the Home button to see recently used apps. Long-press icons and tap the [-] mark on the left top.
    # with iOS 7 or later
    Double-click the Home button to see recently used apps. Then swipe up on the app you want to close.

    × Close
  • The app shows "Waiting" and I can play it since the last update. What can I do?
    Please try all the following methods when your device shows "Waiting";
     
    [1] Make sure your Network connection is stable and try the steps below
    + Turn the power OFF
    (Press and hold the Sleep/Wake button until the red slider appears. Drag the slider to turn your device completely off.
    After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.)
     
    + Stop Multitasking
    # with iOS 6 or older
    Double-click the Home button to see recently used apps. Long-press icons and tap the [-] mark on the left top.
    # with iOS 7 or later
    Double-click the Home button to see recently used apps. Then swipe up on the app you want to close.
     
    [2] Reset your device
    Press and hold the power button and home button at the same time. Please keep pressing even when the power off menu is displayed on screen > Release the buttons when the Apple logo has appeared > Please wait until the device starts again
    **No data or settings will be lost from this procedure.
     
    If the issues still persist after the above methods, please update the version of this app using your computer, and then sync it to your device.

    × Close
  • I haven't received the invoice e-mail from you. Why?
    The invoice will be send from Apple Inc. The e-mail may take few days to be received after your purchase.
    × Close

Questions

  • Cannot continue
    If all your characters are defeated you can use Memory Diamond to continue, but the number of times you can continue differ depending on the quest.
    Also, how many characters you can recover is different for each quest.
    If you cannot continue, please check the number of Memory Diamonds you have and the number of times you continued.

    × Close
  • What are Memory Diamonds?
    Memory Diamonds are used to scout characters, continue when you game over during quests, and etc.
    They are obtainable from login bonuses, rewards and can be purchased at Diamond Shop.

    × Close
  • Cannot find the Gift that was in the Gift Box
    A Gift has an expiration date.
    After the expiration date, the Gift will automatically be deleted from the Gift Box.

    × Close
  • I changed the charater's gears but the image has not changed, why?
    When you change gears, only the looks of the weapon will change.
    Even if you change the armors, the looks of the character will not change.

    × Close