[Google Play]   Google Play

Sailor Moon Drops

  • How To Play
    • How does the Skill Gauge filled up?
      You need to match heart shaped pieces to fill your Skill Gauge, but there are some Stages where heart shaped pieces don't show up.
      You can't perform Special Moves with those Stages.

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    • I can't clear the stage even though I achieved the clear condition. Why?
      There are several types of Clear Condition such as "Reach the target score", "Break all barriers", "Collect accessories" and so on.
      There may be Clear Conditions other than those listed above. Some stages may have more than one Clear Condtions and also you need to get a certain amount of score to have a Star at least.
      * You can confirm the Clear Condition when you tap the Stage on the Map or by pausing while you are playing on the stage.
       
      If you are not clearing the stage even after you cleared the condition, please confirm the Score gauge part to see if you have gotten more than one Star.

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  • Compatibility
    • What OS are supported?
      (1st Jun 2017)
      Recommended OS Version:
      Android 4.2  or later

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  • Data Migration
    • Is there an expiration date for the Password used for Data Transfer?
      There is no expiration date for the Data Transfer Password, previously called "Generate ID", but once you use it for Data Transfer, it will be invalid.
      You need to issue a new Data Transfer Password when you want to perform the Data Transfer again.

      If you want continue to play the game after you had issued the Data Transfer Password, then please reissue the Data Transfer Password again right before you perform the Data Transfer.
      * Your Data will be saved at the timing when you issue the Data Transfer Password.
      * After you have issued the Password, the Saved Data will be updated and saved periodically, so sometime you may lose your progress.
      * Please make sure to reissue the Password to save your latest Data.

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    • Can I play the app after I changed my device or switched SIM card?
      You can play with your current play data even you change your device or swicth the SIM card by performing the Data Transfer procedure.
      Please take note that you need to do the Data Transfer procedure with your old device beforehand.
       
      * Please refer to the notes of Data Transfer beforehand.

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   Google Play Common questions

  • Fee/Point
    • I purchased an item but it was not added to my account, what can I do?
      In-app purchase may not function correctly under the following circumstances;

      [1] When your device is under high stress
      Please conduct the following operation and retry under good communication circumstances;
      -Restart your device
      -Close all running apps (Stop multi-task)
      -Restart the app
       
      [2] Reflection may be delayed with various kinds of issue, mainly with communication error
      After conducting the in-app purchase, sometimes the result may be delayed to come out with various kinds of issue such as Google Play side server communication delay.
      Please be informed that sometimes this may take 2-3 days, so please be patient until then.
       
      [3] If none of [1] and [2] did not help you with your situation
      We need the following information to properly assist you.
      (1) Transaction Number(ID) which is written on the receipt e-mail from Google or Google Wallet(+)
      (2) Order day and time
      (3) Price
      (4) Purchased item name
      (5) User ID
      (6) User Name
      *If you have been conducting several transactions, we need details of every one of them which may not functioning correctly

      (+) How to confirm the purchase information(Android)
      Please follow the steps below:


      1. Log-in to the Google payment center with the Google Account you use when making your purchasehttps://payments.google.com/payments/home
      2. Click [Transaction]
      3. Open the detail page by clicking the relevant transaction


       Also, please check Google Play Help where you can see further details about how to review your order history.

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    • Would I be charged again with dowloading the app with same Google account?
      You will not be charged again downloading app with same Google account.
      Please contact Google Inc. regarding the details of your questions about payments;
       

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  • How To Play
    • I can't install the app.
      it is possible that you are experiencing the issue because of the device cache, or it is caused by a different application. 
      If this is the case, please delete the data as instructed below, and confirm again.
       
      [1] Open the Browser > MENU > Others > Setting > Privacy > Cache Clear
      [2] Menu>Setting>Application>delete application and data(Choose “Apps that you want to uninstall”)
      (*CAUTION:  In some cases when you delete the data, it will be deleted in your application completely.)
       
      *The flow may vary depending on your device. For more details, please refer to your manual, or you can also contact your device manufacturer.

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    • I received the error message "Problem occur under analysis package"
      Please restart your device and re-install the app under the stable network connection.
       
      Also, please note that there is a possibility that your OS version is older than 2.1 if the above method don't help you with the issue.
      If this is the case, please update the Android version of your device, and then retry installing the game.
       
      **How confirm the OS version: 
      Setting >Device info >Firmware version
       
      Kindly refer to your device manual and contact your service provider regariding questions about updating the OS version. 
      *Before updating, please make a backup of your mobile data as it is possible that the data will be deleted after the update.

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