[iOS]   iOS

ONE PIECE THOUSAND STORM

  • How To Play
    • How can I change my player name?
      Player name cannot be changed after being decided.
      It will show up on plaza/party and will be visible to other users.

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  • new Data Migration
    • new How long is the Transfer Code valid for?
      The Transfer Code you issued with your former device is valid for 7 days, and after the period, the Transfer Code will expire.
      Thus, please issue a new Transfer Code again with your former device if the Transfer Code is expired.

      Please notet that the Transfer Code will be renewed every time it is created, and only the last one is valid.




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    • new I deleted the app before transferring, can I still get my data back?
      If you delete the app before transferring , the data will be lost.
      Please be very cautious when deleting the app.

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    • new What should I do if my Transfer Code is overdue?
      You are unable to transfer your game date with the overdue Transfer Code.
      Thus, please create a new Transfer Code with the device you have used for playing the game.
       

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    • new Is there a limit to how many times you can transfer data?
      You can transfer data up to 2 times with in 30 days.
      If you reach the limit, please wait another 30 days and then try transferring again.

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    • new Do I have to take note of the transfer code?
      Transfer Code is necessary for transferring game data.
      Please make sure to take note or take a screenshot of the code.
      If you let a third person known the code or reveal the code to public, you might become unable to transfer the data.
      Do not reveal your code to anyone anywhere.

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   iOS Common questions

  • new Fee/Point
    • new I purchased an item but it was not added to my account, what can I do?
      In-app purchase may not function correctly under the following circumstances;
       
      [1] When your device is under high stress
      Please conduct the following operation and retry under good communication circumstances;
      -Restart your device
      -Close all running apps (Stop multi-task)
      -Restart the app
       
      [2] Reflection may be delayed with various kinds of issue, mainly with communication error
      After conducting the in-app purchase, sometimes the result may be delayed to come out with various kinds of issue such as App Store side server communication delay.
      Please be informed that sometimes this may take 2-3 days, so please be patient until then.
       
      [3] If none of [1] and [2] did not help you with your situation
      We need the following information to properly assist you.
       
      (1)Order day and time
      (2)Price
      (3)Purchased item name
      (4)User ID
      (5)User Name
      *If you have been conducting several transactions, we need details of every one of them which may not functioning correctly

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    • I haven't received the invoice e-mail from you. Why?
      The invoice will be send from Apple Inc. The e-mail may take few days to be received after your purchase.
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  • How To Play
    • The app doesn't work correctly. Please fix.
      The app may not function correctly when your device is under high stress. Please try all the following methods under the stable network connection and confirm again.
       
      + Turn the power OFF
      (Press and hold the Sleep/Wake button until the red slider appears. Drag the slider to turn your device completely off.
      After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.)
       
      + Stop Multitasking
      # with iOS 6 or older
      Double-click the Home button to see recently used apps. Long-press icons and tap the [-] mark on the left top.
      # with iOS 7 or later
      Double-click the Home button to see recently used apps. Then swipe up on the app you want to close.

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    • The app shows "Waiting" and I can play it since the last update. What can I do?
      Please try all the following methods when your device shows "Waiting";
       
      [1] Make sure your Network connection is stable and try the steps below
      + Turn the power OFF
      (Press and hold the Sleep/Wake button until the red slider appears. Drag the slider to turn your device completely off.
      After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.)
       
      + Stop Multitasking
      # with iOS 6 or older
      Double-click the Home button to see recently used apps. Long-press icons and tap the [-] mark on the left top.
      # with iOS 7 or later
      Double-click the Home button to see recently used apps. Then swipe up on the app you want to close.
       
      [2] Reset your device
      Press and hold the power button and home button at the same time. Please keep pressing even when the power off menu is displayed on screen > Release the buttons when the Apple logo has appeared > Please wait until the device starts again
      **No data or settings will be lost from this procedure.
       
      If the issues still persist after the above methods, please update the version of this app using your computer, and then sync it to your device.

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