[iOS]   iOS

NARUTO×BORUTO NINJA VOLTAGE

  • Compatibility
    • What OS are supported?
      (26th Oct 2017)
      Recommended OS Version:
      iOS 9.0 or later

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  • Data Migration
    • How can I issue data transfer password?
      Please set up data transfer password by the following procedure.
       
      ※In order to issue necessary password for data transfer, it is necessary to link data beforehand.
      Please re-issue the Data Transfer Password again once you link your game data on the title screen.
      ● For "Data Linkage", please refer to here.
       
       
      [1] Go to "Village" > "Settings" > "Data Transfer"
      [2] Enter your Birthday on the Data Transfer screen
      [3] You will be issued a User ID
      [4] Select “Issue Data Transfer Password”
      [5] Confirm the Warning Information regarding the issuing of a Data Transfer Password
      [6] You will be issued a “Data Transfer Password” when you press "OK"
      [7] Once your password has been issued, make sure to keep your User ID and Password safe
       
      Notes:
      *Data Transfer Password is a password required when you transfer data between different OS, such as Android to iOS, iOS to Android.
      *When transferring from one OS to another such as Android to iOS, iOS to Android, your app-specific currency will not carry over to your new save file and lost.
      *Your Data Transfer Password has an expiration date.
      *It will expire 14 days after the date it was issued.
      *Before using the transfer service, please take down a handwritten memo of necessary User ID and Data Transfer Password or email it to your PC to save it.
      *Data Transfer Password will become invalid when transfer data has already been used once.
      *Even if the data transfer information is not set again and it becomes impossible to transfer, we do not activate the data transfer information, not respond data transfer request.
      * If you transfer play data to a new device, you cannot play on the old device.

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    • How to Unlink your Facebook Account
      Please unlink Facebook account by the following procedure.
       
      [1] Go to "Title Screen" > "Support" > "Data Link" > "Facebook"
      [2] A confirmation screen will appear. Press "OK" to unlink your Facebook account.

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   iOS Common questions

  • Fee/Point
    • I purchased an item but it was not added to my account, what can I do?
      In-app purchase may not function correctly under the following circumstances;
       
      [1] When your device is under high stress
      Please conduct the following operation and retry under good communication circumstances;
      -Restart your device
      -Close all running apps (Stop multi-task)
      -Restart the app
       
      [2] Reflection may be delayed with various kinds of issue, mainly with communication error
      After conducting the in-app purchase, sometimes the result may be delayed to come out with various kinds of issue such as App Store side server communication delay.
      Please be informed that sometimes this may take 2-3 days, so please be patient until then.
       
      [3] If none of [1] and [2] did not help you with your situation
      We need the following information to properly assist you.
       
      (1)Order day and time
      (2)Price
      (3)Purchased item name
      (4)User ID
      (5)User Name
      *If you have been conducting several transactions, we need details of every one of them which may not functioning correctly

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    • I haven't received the invoice e-mail from you. Why?
      The invoice will be send from Apple Inc. The e-mail may take few days to be received after your purchase.
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  • How To Play
    • The app doesn't work correctly. Please fix.
      The app may not function correctly when your device is under high stress. Please try all the following methods under the stable network connection and confirm again.
       
      + Turn the power OFF
      (Press and hold the Sleep/Wake button until the red slider appears. Drag the slider to turn your device completely off.
      After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.)
       
      + Stop Multitasking
      # with iOS 6 or older
      Double-click the Home button to see recently used apps. Long-press icons and tap the [-] mark on the left top.
      # with iOS 7 or later
      Double-click the Home button to see recently used apps. Then swipe up on the app you want to close.

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    • The app shows "Waiting" and I can play it since the last update. What can I do?
      Please try all the following methods when your device shows "Waiting";
       
      [1] Make sure your Network connection is stable and try the steps below
      + Turn the power OFF
      (Press and hold the Sleep/Wake button until the red slider appears. Drag the slider to turn your device completely off.
      After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.)
       
      + Stop Multitasking
      # with iOS 6 or older
      Double-click the Home button to see recently used apps. Long-press icons and tap the [-] mark on the left top.
      # with iOS 7 or later
      Double-click the Home button to see recently used apps. Then swipe up on the app you want to close.
       
      [2] Reset your device
      Press and hold the power button and home button at the same time. Please keep pressing even when the power off menu is displayed on screen > Release the buttons when the Apple logo has appeared > Please wait until the device starts again
      **No data or settings will be lost from this procedure.
       
      If the issues still persist after the above methods, please update the version of this app using your computer, and then sync it to your device.

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