[Google Play]   Google Play

NARUTO X BORUTO NINJA VOLTAGE

  • Compatibility
    • What OS are supported?
      (26th Oct 2017)
      Recommended OS Version:
      Android 4.4 or later

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  • Data Migration
    • How can I issue data transfer password?
      lease set up data transfer password by the following procedure.
       
      ※In order to issue necessary password for data transfer, it is necessary to link data beforehand.
      Please re-issue the Data Transfer Password again once you link your game data on the title screen.
      ● For "Data Linkage", please refer to here.

      [1] Go to "Village" > "Settings" > "Data Transfer"
      [2] Enter your Birthday on the Data Transfer screen
      [3] You will be issued a User ID
      [4] Select “Issue Data Transfer Password”
      [5] Confirm the Warning Information regarding the issuing of a Data Transfer Password
      [6] You will be issued a “Data Transfer Password” when you press "OK"
      [7] Once your password has been issued, make sure to keep your User ID and Password safe
       
      Notes:
      *Data Transfer Password is a password required when you transfer data between different OS, such as Android to iOS, iOS to Android.
      *When transferring from one OS to another such as Android to iOS, iOS to Android, your app-specific currency will not carry over to your new save file and lost.
      *Your Data Transfer Password has an expiration date.
      *It will expire 14 days after the date it was issued.
      *Before using the transfer service, please take down a handwritten memo of necessary User ID and Data Transfer Password or email it to your PC to save it.
      *Data Transfer Password will become invalid when transfer data has already been used once.
      *Even if the data transfer information is not set again and it becomes impossible to transfer, we do not activate the data transfer information, not respond data transfer request.
      * If you transfer play data to a new device, you cannot play on the old device.

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    • How to Unlink your Facebook Account
      Please unlink Facebook account by the following procedure.
       
      [1] Go to "Title Screen" > "Support" > "Data Link" > "Facebook"
      [2] A confirmation screen will appear. Press "OK" to unlink your Facebook account.

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   Google Play Common questions

  • Fee/Point
    • I purchased an item but it was not added to my account, what can I do?
      In-app purchase may not function correctly under the following circumstances;

      [1] When your device is under high stress
      Please conduct the following operation and retry under good communication circumstances;
      -Restart your device
      -Close all running apps (Stop multi-task)
      -Restart the app
       
      [2] Reflection may be delayed with various kinds of issue, mainly with communication error
      After conducting the in-app purchase, sometimes the result may be delayed to come out with various kinds of issue such as Google Play side server communication delay.
      Please be informed that sometimes this may take 2-3 days, so please be patient until then.
       
      [3] If none of [1] and [2] did not help you with your situation
      We need the following information to properly assist you.
      (1) Transaction Number(ID) which is written on the receipt e-mail from Google or Google Wallet(+)
      (2) Order day and time
      (3) Price
      (4) Purchased item name
      (5) User ID
      (6) User Name
      *If you have been conducting several transactions, we need details of every one of them which may not functioning correctly

      (+) How to confirm the purchase information(Android)
      Please follow the steps below:


      1. Log-in to the Google payment center with the Google Account you use when making your purchasehttps://payments.google.com/payments/home
      2. Click [Transaction]
      3. Open the detail page by clicking the relevant transaction


       Also, please check Google Play Help where you can see further details about how to review your order history.

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    • Would I be charged again with dowloading the app with same Google account?
      You will not be charged again downloading app with same Google account.
      Please contact Google Inc. regarding the details of your questions about payments;
       

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  • How To Play
    • I can't install the app.
      it is possible that you are experiencing the issue because of the device cache, or it is caused by a different application. 
      If this is the case, please delete the data as instructed below, and confirm again.
       
      [1] Open the Browser > MENU > Others > Setting > Privacy > Cache Clear
      [2] Menu>Setting>Application>delete application and data(Choose “Apps that you want to uninstall”)
      (*CAUTION:  In some cases when you delete the data, it will be deleted in your application completely.)
       
      *The flow may vary depending on your device. For more details, please refer to your manual, or you can also contact your device manufacturer.

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    • I received the error message "Problem occur under analysis package"
      Please restart your device and re-install the app under the stable network connection.
       
      Also, please note that there is a possibility that your OS version is older than 2.1 if the above method don't help you with the issue.
      If this is the case, please update the Android version of your device, and then retry installing the game.
       
      **How confirm the OS version: 
      Setting >Device info >Firmware version
       
      Kindly refer to your device manual and contact your service provider regariding questions about updating the OS version. 
      *Before updating, please make a backup of your mobile data as it is possible that the data will be deleted after the update.

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