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iOS Common questions

  • How To Play
    • The app doesn't work correctly. Please fix.
      The app may not function correctly when your device is under high stress. Please try all the following methods under the stable network connection and confirm again.
       
      + Turn the power OFF
      (Press and hold the Sleep/Wake button until the red slider appears. Drag the slider to turn your device completely off.
      After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.)
       
      + Stop Multitasking
      # with iOS 6 or older
      Double-click the Home button to see recently used apps. Long-press icons and tap the [-] mark on the left top.
      # with iOS 7 or later
      Double-click the Home button to see recently used apps. Then swipe up on the app you want to close.

      × Close
    • The app shows "Waiting" and I can play it since the last update. What can I do?
      Please try all the following methods when your device shows "Waiting";
       
      [1] Make sure your Network connection is stable and try the steps below
      + Turn the power OFF
      (Press and hold the Sleep/Wake button until the red slider appears. Drag the slider to turn your device completely off.
      After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.)
       
      + Stop Multitasking
      # with iOS 6 or older
      Double-click the Home button to see recently used apps. Long-press icons and tap the [-] mark on the left top.
      # with iOS 7 or later
      Double-click the Home button to see recently used apps. Then swipe up on the app you want to close.
       
      [2] Reset your device
      Press and hold the power button and home button at the same time. Please keep pressing even when the power off menu is displayed on screen > Release the buttons when the Apple logo has appeared > Please wait until the device starts again
      **No data or settings will be lost from this procedure.
       
      If the issues still persist after the above methods, please update the version of this app using your computer, and then sync it to your device.

      × Close
  • Compatibility
    • Which content is compatible with iOS 9?
      Regarding the compatibility of "iOS 9", it is different from each content.
      Therefore, we would like to ask you to confirm in each application's notice or the download page of each content in App Store.

      *Notes
      In case it is incompatible, there is a possibility that the application does not work properly.
      Therefore, please refrain from updating to "iOS 9" until it is completed.

      *Regarding devices "iPhone 6s" and "iPhone 6s Plus"
      With each content's compatibility of "iPhone 6s", "iPhone 6s Plus", we would also like you to confirm in the notice of each app or download pages of App Store.
       


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  • Fee/Point
    • I purchased an item but it was not added to my account, what can I do?
      In-app purchase may not function correctly under the following circumstances;
       
      [1] When your device is under high stress
      Please conduct the following operation and retry under good communication circumstances;
      -Restart your device
      -Close all running apps (Stop multi-task)
      -Restart the app
       
      [2] Reflection may be delayed with various kinds of issue, mainly with communication error
      After conducting the in-app purchase, sometimes the result may be delayed to come out with various kinds of issue such as App Store side server communication delay.
      Please be informed that sometimes this may take 2-3 days, so please be patient until then.
       
      [3] If none of [1] and [2] did not help you with your situation
      We need the following information to properly assist you.
       
      (1)Order day and time
      (2)Price
      (3)Purchased item name
      (4)User ID
      (5)User Name
      *If you have been conducting several transactions, we need details of every one of them which may not functioning correctly

      × Close
    • I haven't received the invoice e-mail from you. Why?
      The invoice will be send from Apple Inc. The e-mail may take few days to be received after your purchase.
      × Close
  • Others/Notes
    • For Players who have troubles of updating the app
      The issue may be fixed with the following procedures;
       
      - Reboot your device
      Please confirm that whether rebooting your device fix the issue.
       
      - Stop multi-tasking
      Please close all running apps before you update the app.
       
      - Free up your memory
      The update may not be correctly conducted if you don't have enough memory in your device.
      In that case, please free up the memory by deleting unnecessary app or data files.
       
      - Download with Wi-Fi
      Please use Wi-Fi connection when you update the app 
       
      - Reinstall
      If none of these procedure described above help you with the issue, re-installing the app may fix it.
      However, please be informed that once you uninstall the app, the data will be lost.
      You can restore your data by using "Transfer Code". Please note that you need "User ID" and "Transfer Code" to conduct a data transfer.
       
      ※We don't take any responsibilities of loss caused by procedures described in this note.

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