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    2017/12/15 Notice
     Notice of leave period

    Notice of leave period


    -Thank you for using our services.
    -Due to the holiday period from December 29th,2017 to January 4th,2018 our office will be closing. Please refer to the following information for the furthur details;

    [Holiday Period]
    -December 29th,2017(Fri)--January 4th,2018(Thu) JST

    -As of the date above, inquiry is normally accepted. Nonetheless, in need of further investigation for our developer and collective, we would also take a while to reply from January 5th,2017 onward.
    -Kindly please accept our apologies for taking a more time to reply by expected congestion between leave period. We appreciate for your patience and patronage.
    -We apologize for the inconvenience


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  • 2017/09/15 Important
     
    [iOS]
    Common
     /
     Regarding iOS 11 and Apple WatchOS 4 Support

    Regarding iOS 11 and Apple WatchOS 4 Support.

    ■Thank you for using BANDAI NAMCO Entertainment services.

    ■Please refer to each in-app notice or download pages in the App Store regarding the support information of iOS 11 and Apple WatchOS 4 since the situation may differ for each apps.
    ■There is a possibility that the app may not function properly after updating to the latest OSs.
    ※Please also refer to each in-app notice or download pages in the App Store regarding the support information of iPhone X, iPhone 8, iPhone 8 Plus and Apple Watch series 3.

    ■Thank you for your support.
    BANDAI NAMCO Entertainment Inc.

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  • 2015/12/27 Notice
     
    [iOS]
    Common
     /
     For Players who have troubles of updating the app
    The issue may be fixed with the following procedures;
     
    - Reboot your device
    Please confirm that whether rebooting your device fix the issue.
     
    - Stop multi-tasking
    Please close all running apps before you update the app.
     
    - Free up your memory
    The update may not be correctly conducted if you don't have enough memory in your device.
    In that case, please free up the memory by deleting unnecessary app or data files.
     
    - Download with Wi-Fi
    Please use Wi-Fi connection when you update the app 
     
    - Reinstall
    If none of these procedure described above help you with the issue, re-installing the app may fix it.
    However, please be informed that once you uninstall the app, the data will be lost.
    You can restore your data by using "Transfer Code".
    Please note that you need "User ID" and "Transfer Code" to conduct a data transfer.
     
    ※We don't take any responsibilities of loss caused by procedures described in this note.

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  • 2017/07/01 Notice
     
    [iOS]
    Common
     /
     Regarding the delay with the purchase reflection
    Thank you for using BANDAI NAMCO Entertainment services.

    Currently, we are confirming that unspecified large number of people are experiencing unreflection of their in-app purchase due to the usage of your network.
    Please be noted that this issue may be solved when a certain time pasts, therefore we would like you to confirm it again later.
    However, if your purchase does not come through even after 2-3days, then we would like you to contact us with following information;

    [1] Date and Time of your purchase
    [2] Transaction ID number
    [3] The content of your purchase

    We apologize for the inconvenience.
     
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