• new
    2017/04/21 Notice
     Notice of leave period

    Notice of leave period


    -Thank you for using our services.
    -Due to the holiday period from May 3rd,2017 to May 7th,2017 our office will be closing. Please refer to the following information for the furthur details;

    [Holiday Period]
    -May 3rd,2017(Wed)--May 7th,2017(Sun) JST

    -As of the date above, inquiry is normally accepted. Nonetheless, in need of further investigation for our developer and collective, we would also take a while to reply from May 8th,2017 onward.
    -Kindly please accept our apologies for taking a more time to reply by expected congestion between leave period. We appreciate for your patience and patronage.
    -We apologize for the inconvenience


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  • new
    2017/02/07 Important
     
    [iOS]
    ONE PIECE THOUSAND STORM
     /
     Regarding the First Time Purchasing Bonus
    Thank you for playing ONE PIECE THOUSAND STORM.

    Currently there is an error where the First Time Purchasing Bonus for purchasing “Rainbow Coin” [Normal Set C (Rainbow Coin x12), D (x30), E (x60), F (x90)] set is not being reflected right away.
     
    This issue will be solved by giving the app some time, so please wait patiently.

    If the bonus is not reflected even after 2 or 3 days, please send us an inquiry with the purchase date/time and purchased item name.
     
    We sincerely apologize for the inconvenience.
     
    We ask for your continued support.
     
     

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  • new
    2017/02/01 Important
     
    [iOS]
    ONE PIECE THOUSAND STORM
     /
     Data Transfer Cautions for ONE PIECE THOUSAND STORM
    Thank you for playing ONE PIECE THOUSAND STORM.
     
    ◆Data Transfer Cautions
    ・Transfer Code is necessary for transferring game data, without it data transfer cannot be performed.
     
    ・Every time you tap the “Issue” on “Issue Transfer Code Screen” a new code will be issued.
    ・Only the last code that was issued is valid.
    ・The issued code is valid for 7 days from the day of the issue and it will become invalid after expiration.
    ・Data transfer can only be performed twice in 30 days, if you have reached the limit, please wait another 30 days (issued code will not be usable).
    ・If you transfer data between different OS, Rainbow Coins will not be transferred.  Please use up the Coins by purchasing items and etc.
     
    If you have checked all of the above and wish to perform data transfer, please follow the instructions below.
     
    ■Instructions
    1) “Support” on the title screen top left or [MENU]→[DEVICE CHANGE]
    2) [ISSUE TRANSFER CODE]→[ISSUE]→Copy and save the “transfer code” that is shown
    3) Reinstall the app→Title screen top left [SUPPORT]→[DEVICE CHANGE]→[ENTER TRANSFER CODE]→Enter the “transfer code” copied in step 2
    4) After agreeing on the final screen, a message saying “Transfer code entry success” will appear.  Then restart the app.
    ※If changing to a new device, perform step 3 on the new device.
    ※Transfer code should have 10 digits.
     
    We ask for your continued support.
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  • new
    2016/09/14 Important
     
    [iOS]
    Common
     /
     Regarding iOS 10 and Apple WatchOS 3 Support (9/14)

    Regarding iOS 10 and Apple WatchOS 3 Support.

    ■Thank you for using BANDAI NAMCO Entertainment services.

    ■Please refer to each in-app notice or download pages in the App Store regarding the support information of iOS 10 and Apple WatchOS 3 since the situation may differ for each apps.
    ■There is a possibility that the app may not function properly after updating to the latest OSs.
    ※Please also refer to each in-app notice or download pages in the App Store regarding the support information of iPhone 7 series and Apple Watch series 2.

    ■Thank you for your support.
    BANDAI NAMCO Entertainment Inc.

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  • new
    2016/09/14 Important
     
    [iOS]
    Common
     /
     Notes regarding iOS 10 update(9/14)

    Notes regarding iOS 10 updates

    ■Thank you for using BANDAI NAMCO services and products.

    ■Please be informed that there is a possibility that the screen will be redirected to App Store when you try to purchase in-app currency with iOS 10.
    ■And if you proceed your purchase transaction, you may experience a message which tells that "the purchase being canceled" when you go back to app screen.

    ■However, please note that the purchase may be conducted correctly despite this message comes out.
    ■In that case, we kindly ask to confirm the amount of change of in-app currency.

    ■Also, if you experience this kind of in-app currency non-reflection issue, please refer to the following procedures so that these may improve the situation;
     (1) Restart the app
     (2) Restart the device
     (3) Check after a while

    ■Thank you for your support.

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  • new
    2015/12/27 Notice
     
    [iOS]
    Common
     /
     For Players who have troubles of updating the app
    The issue may be fixed with the following procedures;
     
    - Reboot your device
    Please confirm that whether rebooting your device fix the issue.
     
    - Stop multi-tasking
    Please close all running apps before you update the app.
     
    - Free up your memory
    The update may not be correctly conducted if you don't have enough memory in your device.
    In that case, please free up the memory by deleting unnecessary app or data files.
     
    - Download with Wi-Fi
    Please use Wi-Fi connection when you update the app 
     
    - Reinstall
    If none of these procedure described above help you with the issue, re-installing the app may fix it.
    However, please be informed that once you uninstall the app, the data will be lost.
    You can restore your data by using "Transfer Code".
    Please note that you need "User ID" and "Transfer Code" to conduct a data transfer.
     
    ※We don't take any responsibilities of loss caused by procedures described in this note.

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  • new
    2015/07/01 Notice
     
    [iOS]
    Common
     /
     Regarding the delay with the purchase reflection
    Thank you for using BANDAI NAMCO Entertainment services.

    Currently, we are confirming that unspecified large number of people are experiencing unreflection of their in-app purchase due to the usage of your network.
    Please be noted that this issue may be solved when a certain time pasts, therefore we would like you to confirm it again later.
    However, if your purchase does not come through even after 2-3days, then we would like you to contact us with following information;

    [1] Date and Time of your purchase
    [2] Transaction ID number
    [3] The content of your purchase

    We apologize for the inconvenience.
     
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