Notice

Notice Bug/Failure information
  • 2015/01/29
    Important
     
    [Google Play]
    ONE PIECE TREASURE CRUISE
     /
     For your inquiry
  • 2014/12/24
    Notice
     
    [Others]
    common
     /
     About Time Zone with your Inquiry
  • 2014/12/10
    Important
     
    [iPhone]
    ZOMBIE STAMPEDE
     /
     Notice of Service Termination

High importance question

Latest Question

Frequently Asked Questions

  • My card was lost / broken. How can I continue to use my play data?
    • [Arcade linkaged Website related]TEKKEN-NET

    You can transfer your play data to another card and continue to enjoy playing, if you register at “Banapassport Card Site” in advance.
    < Banapassport Card Site > http://en.banapassport.net/en_US/


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  • [Important] Password setting
    • [Google Play]ONE PIECE TREASURE CRUISE
    [Procedure]
    1. Go to the In-app page of [Issue password] through [Other] to [Device Change]
    2. Push [Yes] to issue your data migration password
    3. Your [User ID] and [Password] will be shown, so please take notes of them by one of the procedures below;
    - Take a screenshot
    - Push the button [Copy ID and Password] to copy your identifications, and paste & save them on the Note in the app
    - Push the button [Send mail] to send mail to yourself.
    * If you have forgotten to note your identifications, please follow the 2nd procedure to issue new password. (Expiration date for the password is for 1week, the date will be updated every time you issue a new password)
    * If you reissue your password, the new one will be valid and the old one will be invalid.
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  • I am not receiving the response from the support office.
    • [Google Play]ONE PIECE TREASURE CRUISE
    Essentially, we reply to you in several days from we received your email. If you are not receiving the reply from us, please check to the following notes;
    + Spam Filter Settings 
    - There are possibilities that you can't receive email from PC
    - There are possibilities that you can't receive email with URL.
    - Please confirm the spam filter settings
    - In-app time conforms to PST and according to that our response about date and time will be on PST
    *add the following domain as an exception to the filter: [net.bandai.co.jp] 
    If you have problems with making change to those contents, please input the email address into the inquiry form which is available for the contact.


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  • Rainbow Gem purchase issue(Android)
    • [Google Play]ONE PIECE TREASURE CRUISE
    [Q. Rainbow Gem is not appeared in the app]
    There is a possibility that the app did not receive the information correcty depending on network circumstances.
    Please restart the app with following transition: [Other]>[Go back to Title]>[Restart app]
    (If above procedure did not improve the situation)
    *Please confirm whether your payment has completed or not in the Google wallet. 
    If your payment is completed, please contact us with order information below, and your player ID which is  written on Friend Search page.
    - Order number
    - Order day and time
    - Purchased item name 
    - Price
    + How to confirm the purchase information(Android)
    1. Log-in to the Google wallet from your PC: http://wallet.google.com/manage 
    2. Click [Transaction]
    3. Open the detail page by clicking the relevant transaction


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