Notice

Notice Bug/Failure information
  • 2015/03/18
    Important
     
    [iPhone]
    ONE PIECE TREASURE CRUISE
     /
     About Time Zone of the game
  • 2015/03/18
    Important
     
    [Google Play]
    ONE PIECE TREASURE CRUISE
     /
     About Time Zone of the game
  • 2015/01/29
    Important
     
    [Google Play]
    ONE PIECE TREASURE CRUISE
     /
     Regarding inquiries
  • 2015/01/29
    Important
     
    [iPhone]
    ONE PIECE TREASURE CRUISE
     /
     Regarding inquiries
  • 2014/12/24
    Notice
     
    [Others]
    common
     /
     About Time Zone with your Inquiry

High importance question

  • I want to delete a card registration.
    • [BANAPASSPORT CARD]BANAPASSPORT Card Site
    A card that has been registered cannot be deleted.
    A card that is registered can be frozen by migrating the data to another card.
     

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Latest Question

  • The app closed forcibly while I played Summon. My Dragon Stones were consumed and I didn't get my Characters either. What can I do?
    • [Google Play]DRAGON BALL Z DOKKAN BATTLE
    • [iPhone]DRAGON BALL Z DOKKAN BATTLE
    Please check the following procedures;

    ■ [TEAM] > [Character List] > [Acquired] > Select "Acquired" in the pop-up
    ※The Character on the left-top of the list is the latest Character which you have acquired

    If you think that you have not acquired your character after performing the above procedure; please feel free to contact us with following information;

    [1] User ID(9 or 10 digits of numbers shown on the Title page of the game)
    [2] User Name
    [3] The time and date when the issue has occurred (Summoning time)
    [4] If you have noticed anything about this matter 
    ※Please inform us with those details even if you have already contacted us beforehand, this is for us to properly assist you.

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  • My game data is gone. What can I do?
    • [Google Play]SD GUNDAM STRIKERS
    • [iPhone]SD GUNDAM STRIKERS
    Please refer to the page below;

    SD GUNDAM STRICKERS Data Restoration Page
    ※Please refer to the notes written on the page, before you proceed.

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Frequently Asked Questions

  • [IMPORTANT]Will the game data be lost if I delete the app?
    • [Google Play]ONE PIECE TREASURE CRUISE
    The Log-in Data will be deleted when you delete the app.
    (If you don't have the data migration information, you need to start the game from the beginning)
     
    Please issue your data migration PW and take note of it before you delete the app.

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  • I consumed my crew for Power Up by mistake. Can you give it back to me?
    • [iPhone]ONE PIECE TREASURE CRUISE
    We regret to inform you that we can't return the Characters consumed for Power Up by mistake. 
    Please take an advantage of Favorite function of [Character list] in order to avoid consumption for your favorite characters.


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  • Can I back up the game data?
    • [Google Play]ONE PIECE TREASURE CRUISE
    • [iPhone]ONE PIECE TREASURE CRUISE
    You cannot back up the game data using iCloud, SD card or such external storage to save your data.
    However, you can continue to play the game by creating data migration ID and password.


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