Notice

Notice Bug/Failure information
  • 2015/05/20
    Important
     
    [iPhone]
    TRIOTS App
     /
      Notice of Service Termination
  • 2015/03/18
    Important
     
    [iPhone]
    ONE PIECE TREASURE CRUISE
     /
     About Time Zone of the game
  • 2015/03/18
    Important
     
    [Google Play]
    ONE PIECE TREASURE CRUISE
     /
     About Time Zone of the game
  • 2015/01/29
    Important
     
    [Google Play]
    ONE PIECE TREASURE CRUISE
     /
     Regarding inquiries
  • 2015/01/29
    Important
     
    [iPhone]
    ONE PIECE TREASURE CRUISE
     /
     Regarding inquiries
  • 2014/12/24
    Notice
     
    [Others]
    common
     /
     About Time Zone with your Inquiry

High importance question

  • How do I redeem my Early Access Pre-registration gift code?
    • [PC]RISE OF INCARNATES
    Enter the Main Menu and Store. Redeem your gift under the Product Code section. You will not be able to redeem your code until you have levelled up enough to access the Store.
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Latest Question

  • How to input the Pre-Registration Code
    • [Google Play]SD GUNDAM STRIKERS
    • [iPhone]SD GUNDAM STRIKERS
    Please refer to the images below for how to input your Pre-Registration Code;

    [Notes]
    ・You can use only Side-BN Social Club service for the Pre-Registration. We apologize for the inconvenience, but other services are only available with Japanese version of the game.
    ・If you miss 10 times with your input, you will be unavailable to input the code for 6 hours.
    ・Side-BN Social Club  Pre-Registration Code is available to input until JULY/31/2015 


    1. OPEN the TOP Page of App, and tap MENU button



    2. Tap the CAMPAIGN Icon



    3. Browser opens, then tap the CAMPAIGN link again



    4. Input the necessary information into A(as User ID) and B(as Serial Code) , then please tap [SEND] which will the C.
    ※If you are not sure what is your User ID. Please refer to this other page




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Frequently Asked Questions

  • Can I back up the game data?
    • [iPhone]ONE PIECE TREASURE CRUISE
    You cannot back up the game data using iCloud, SD card or such external storage to save your data.
    However, you can continue to play the game by creating data migration ID and password.


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  • I am not receiving a response from the Support Office.
    • [iPhone]ONE PIECE TREASURE CRUISE
    It may take us several days to reply to you after receiving your e-mail. If you have not received a reply from us after a few days, please check the following:
     
    Spam Filter Settings
    -It is possible that you cannot receive e-mails sent from PCs.
    -It is possible that you cannot receive e-mails that contain URLs.
     
    Please confirm your spam filter settings.
    *Be sure to add the following domain as an exception to your spam filter: [net.bandai.co.jp]
     
    Also, please note that as our application operates in PST, the date and time of our response will be in PST as well.
     
    If you encounter any problems changing these settings, please include your e-mail address when filling out the inquiry form.


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  • About ID and Password
    • [Google Play]SD GUNDAM STRIKERS
    • [iPhone]SD GUNDAM STRIKERS
    Please refer to the image below, for how to confirm your Data Migration Information. Please make sure to take note of them, these information are very important and you certainly need when you want to conduct Data Migration. Also, there is a case that we need those information for our investigation.
    Evenif you have lost or forgotten these information, we can't disclosure the information. Also, note that we can't reissue them.

    You can check your Data Migration Information on this page



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