Notice

Notice Bug/Failure information
  • 2015/03/18
    Important
     
    [iPhone]
    ONE PIECE TREASURE CRUISE
     /
     About Time Zone of the game
  • 2015/03/18
    Important
     
    [Google Play]
    ONE PIECE TREASURE CRUISE
     /
     About Time Zone of the game
  • 2015/01/29
    Important
     
    [Google Play]
    ONE PIECE TREASURE CRUISE
     /
     Regarding inquiries
  • 2015/01/29
    Important
     
    [iPhone]
    ONE PIECE TREASURE CRUISE
     /
     Regarding inquiries
  • 2014/12/24
    Notice
     
    [Others]
    common
     /
     About Time Zone with your Inquiry

High importance question

  • I want to delete a card registration.
    • [BANAPASSPORT CARD]BANAPASSPORT Card Site
    A card that has been registered cannot be deleted.
    A card that is registered can be frozen by migrating the data to another card.
     

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Latest Question

  • On which country is the game available?
    • [Google Play]ONE PIECE TREASURE CRUISE
    • [iPhone]ONE PIECE TREASURE CRUISE
    The officially released countries are as below;
     
    Canada, United States of America, United Kingdom, Germany, Italy, Spain, New Zealand, Australia, Norway, Denmark, Sweden, Austria, Netherlands, Switzerland, Belgium, Ireland, Portugal, Finland, Luxembourg, Greece, France
     
    If you are outside of these countries, we apologize but we can't give you the official support for your use. Also, any special way of playing such as the use of emulators will also be unsupported.

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Frequently Asked Questions

  • Can I back up the game data?
    • [iPhone]ONE PIECE TREASURE CRUISE
    You cannot back up the game data using iCloud, SD card or such external storage to save your data.
    However, you can continue to play the game by creating data migration ID and password.


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  • I consumed my crew for Power Up by mistake. Can you give it back to me?
    • [iPhone]ONE PIECE TREASURE CRUISE
    We regret to inform you that we can't return the Characters consumed for Power Up by mistake. 
    Please take an advantage of Favorite function of [Character list] in order to avoid consumption for your favorite characters.


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  • I am not receiving a response from the Support Office.
    • [iPhone]ONE PIECE TREASURE CRUISE
    It may take us several days to reply to you after receiving your e-mail. If you have not received a reply from us after a few days, please check the following:
     
    Spam Filter Settings
    -It is possible that you cannot receive e-mails sent from PCs.
    -It is possible that you cannot receive e-mails that contain URLs.
     
    Please confirm your spam filter settings.
    *Be sure to add the following domain as an exception to your spam filter: [net.bandai.co.jp]
     
    Also, please note that as our application operates in PST, the date and time of our response will be in PST as well.
     
    If you encounter any problems changing these settings, please include your e-mail address when filling out the inquiry form.


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  • Device Compatibility(iOS)
    • [iPhone]ONE PIECE TREASURE CRUISE
    Please check the following list for the device compatibility(14/01/2015)
    *We do not guarantee the correct movement of the game except the device shown on the list.
     
    [OS version]
    iOS Ver.6.1 or later
    *The game does not launch with Ver6.0 or older

    [Devices]
    iPhone 4 S
    iPhone 5
    iPhone 5 S
    iPhone 5 C
    iPhone 6
    iPhone 6 Plus
    iPod touch 5
    iPad 3
    iPad 4
    iPad Air
    iPad Air2
    iPad mini
    iPad mini3

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