Notice

Notice Bug/Failure information
  • 2015/05/20
    Important
     
    [iPhone]
    TRIOTS App
     /
      Notice of Service Termination
  • 2015/03/18
    Important
     
    [iPhone]
    ONE PIECE TREASURE CRUISE
     /
     About Time Zone of the game
  • 2015/03/18
    Important
     
    [Google Play]
    ONE PIECE TREASURE CRUISE
     /
     About Time Zone of the game
  • 2015/01/29
    Important
     
    [Google Play]
    ONE PIECE TREASURE CRUISE
     /
     Regarding inquiries
  • 2015/01/29
    Important
     
    [iPhone]
    ONE PIECE TREASURE CRUISE
     /
     Regarding inquiries
  • 2014/12/24
    Notice
     
    [Others]
    common
     /
     About Time Zone with your Inquiry

High importance question

  • I want to delete a card registration.
    • [BANAPASSPORT CARD]BANAPASSPORT Card Site
    A card that has been registered cannot be deleted.
    A card that is registered can be frozen by migrating the data to another card.
     

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Latest Question

  • What hardware and OS are supported?
    • [iPhone]BIMA-X
    [Recommended models]
    iPhone4s
    iPhone5
    iPhone5s
    iPhone5c
    iPhone6
    iPad (Gen. 3,4)
    iPad Air
    iPad mini
     
    [Supported OS version]
    iOS 7.0 or later

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  • How does the rainbow sphere works?
    • [Google Play]DRAGON BALL Z DOKKAN BATTLE
    • [iPhone]DRAGON BALL Z DOKKAN BATTLE
    The rainbow "Ki" sphere is almighty sphere.
    You can use it as the same color sphere common to all colors.

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  • How can I change the target?
    • [iPhone]DRAGON BALL Z DOKKAN BATTLE
    You can change the target during the battle by touching the icon shown on the left top of the screen.
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Frequently Asked Questions

  • Can I back up the game data?
    • [iPhone]ONE PIECE TREASURE CRUISE
    You cannot back up the game data using iCloud, SD card or such external storage to save your data.
    However, you can continue to play the game by creating data migration ID and password.


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  • I consumed my crew for Power Up by mistake. Can you give it back to me?
    • [iPhone]ONE PIECE TREASURE CRUISE
    We regret to inform you that we can't return the Characters consumed for Power Up by mistake. 
    Please take an advantage of Favorite function of [Character list] in order to avoid consumption for your favorite characters.


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  • I am not receiving a response from the Support Office.
    • [iPhone]ONE PIECE TREASURE CRUISE
    It may take us several days to reply to you after receiving your e-mail. If you have not received a reply from us after a few days, please check the following:
     
    Spam Filter Settings
    -It is possible that you cannot receive e-mails sent from PCs.
    -It is possible that you cannot receive e-mails that contain URLs.
     
    Please confirm your spam filter settings.
    *Be sure to add the following domain as an exception to your spam filter: [net.bandai.co.jp]
     
    Also, please note that as our application operates in PST, the date and time of our response will be in PST as well.
     
    If you encounter any problems changing these settings, please include your e-mail address when filling out the inquiry form.


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  • Device Compatibility(iOS)
    • [iPhone]ONE PIECE TREASURE CRUISE
    Please check the following list for the device compatibility(14/01/2015)
    *We do not guarantee the correct movement of the game except the device shown on the list.
     
    [OS version]
    iOS Ver.6.1 or later
    *The game does not launch with Ver6.0 or older

    [Devices]
    iPhone 4 S
    iPhone 5
    iPhone 5 S
    iPhone 5 C
    iPhone 6
    iPhone 6 Plus
    iPod touch 5
    iPad 3
    iPad 4
    iPad Air
    iPad Air2
    iPad mini
    iPad mini3

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