(iOS)Sailor Moon Drops

News List

  • Important2017/11/30

    How to settle that the latest update is not reflected in the App Store

    iOSCommon
    Important2017/11/30

    How to settle that the latest update is not reflected in the App Store

    iOSCommon
    Thank you for playing BANDAI NAMCO games and using our products.

    Customers using iOS devices may be notified that the app needs to be updated, but even if you access the App Store after watching the notification, sometimes the latest update is not reflected in the App Store.
    In that case, please try the following process.

    *How to Update
    [1] Access to "App Store"
    [2] Swipe the screen downwards on the "Update" tab and then update

    Thank you for your understanding and continuous support.
  • Notice2015/12/27

    For Players who have troubles of updating the app

    iOSCommon
    Notice2015/12/27

    For Players who have troubles of updating the app

    iOSCommon
    The issue may be fixed with the following procedures;
     
    - Reboot your device
    Please confirm that whether rebooting your device fix the issue.
     
    - Stop multi-tasking
    Please close all running apps before you update the app.
     
    - Free up your memory
    The update may not be correctly conducted if you don't have enough memory in your device.
    In that case, please free up the memory by deleting unnecessary app or data files.
     
    - Download with Wi-Fi
    Please use Wi-Fi connection when you update the app 
     
    - Reinstall
    If none of these procedure described above help you with the issue, re-installing the app may fix it.
    However, please be informed that once you uninstall the app, the data will be lost.
    You can restore your data by using "Transfer Code".
    Please note that you need "User ID" and "Transfer Code" to conduct a data transfer.
     
    ※We don't take any responsibilities of loss caused by procedures described in this note.

  • Notice2017/07/01

    Regarding the delay with the purchase reflection

    iOSCommon
    Notice2017/07/01

    Regarding the delay with the purchase reflection

    iOSCommon
    Thank you for using BANDAI NAMCO Entertainment services.

    Currently, we are confirming that unspecified large number of people are experiencing unreflection of their in-app purchase due to the usage of your network.
    Please be noted that this issue may be solved when a certain time pasts, therefore we would like you to confirm it again later.
    However, if your purchase does not come through even after 2-3days, then we would like you to contact us with following information;

    [1] Date and Time of your purchase
    [2] Transaction ID number
    [3] The content of your purchase

    We apologize for the inconvenience.
     

No News

NoticeStatus explanation  

  • Notice Common notice and various types of information
  • Important Especially important notice and various type of information
  • Event Event notice and various type of information
  • Maintenance Maintenance Notice and various type of information
  • Notice Important notice and various type of information
  • Specification change Notice of game specification change and various type of information.
  • Leave information Notice of our leave and various type of information.
  • Confirming Checking
  • Being addressed Addressing
  • Been addressed Solved issue
  • Specification Specification

FAQ Search in the title

FAQ list

  • Is there an expiration date for the Password used for Data Transfer?
    Data Migration
    There is no expiration date for the Data Transfer Password, previously called "Generate ID", but once you use it for Data Transfer, it will be invalid.
    You need to issue a new Data Transfer Password when you want to perform the Data Transfer again.

    If you want continue to play the game after you had issued the Data Transfer Password, then please reissue the Data Transfer Password again right before you perform the Data Transfer.
    * Your Data will be saved at the timing when you issue the Data Transfer Password.
    * After you have issued the Password, the Saved Data will be updated and saved periodically, so sometime you may lose your progress.
    * Please make sure to reissue the Password to save your latest Data.
  • Is there any notes I should be aware of while I do Data Transfer?
    Data Migration
    You can recover your data by transferring in case of failure of data reading
    If you have not generated a password, you will not be able to recover your lost play data in case of failure of data reading.

     
    Please refer to the following notes regarding the data transfer;
     
    ■Please generate the Data Transfer Password before you change your device then take a screenshot of your [Data Transfer Password] (16 digits) and your [ID] on the My page, and keep them secure.
    ■To transfer the data, the Data Transfer Password and your [ID] (7 alphanumeric characters on the My page) are required. 
    ■Please be informed that we can't disclose those information with the case of lost; therefore, Data Transfer Information must be managed securely by yourself.

    Please refer to the question "How can I do Data Transfer?" for how you transfer your data.
     
    * Notes about keeping your Data Transfer information
    - You cannot transfer data if your Data Transfer information is unknown or you don't have your Data Transfer Information.
    - Please save Data Transfer Information with the screen shot and keep them down on the notes or PC e-mail address (Screenshots saved on your device may be lost if your device is been broken)
    - There is a case that Data Transfer Password may be unclear to see depending on the type of font style you use for your device. So please make sure you use a standard font style when you confirm your Data Transfer Password.
    - If you generate a new Data Transfer Password, the latest Transfer Password will become valid and the old one will be invalid.
    - We do not guarantee the safe movement of the app when you transfer data using your PC backup.
     
     
    * Notes about some Data CAN NOT be transferred 
    - The Data Transfer can be done between < iOS⇒Android > and < Android⇒iOS >. However, in-game Gems CAN NOT be transferred between different OS types.
    - Unreceivedd messages in your [Mail Box] cannot be transferred. Please generate the Data Transfer Password after receiving the massages.
     
    * Notes after you have transferred your data
    - After Transferring data, the app data on your old device will be initialized.
    - After Transferring data, the Data Transfer information will be expired. Please generate the Data Transfer Password and take a copy again after Transferring data, in preparation for failure of data reading
     

  • How can I do Data Transfer?
    Data Migration
    You can recover your data by transferring in case of failure of data reading
    If you have not generated a password, you will not be able to recover your lost play data in case of failure of data reading
     
    You can confirm your Data Transfer information or perform Data Transfer with following steps
    * This app doesn't have Facebook or any other SNS association function.
     
    [Confirmation of your Data Transfer Information (Setting)] * Please do it with your current device.
    [1] Launch the app
    [2] Please confirm the details of the data you wish to transfer
    [3] [Title Screen] > [Change Device] > [Transfer data]
    [4] Issue the Transfer Password by touching [Generate Data Transfer Password] displayed at the bottom of the screen.
    [5] Please take a screenshot of your [Data Transfer Password] and also your [ID] on the My page and keep them secure.
     
    [How to Transfer Data]* Please do it with your new device.
     
    [1] Launch the app
    [2] [Title Screen] > [Change Device] > [Import data] 
    [3]Input your ID and Data Transfer Password on My page and touch [Transfer] 
    *ID is issued from the old device。
    [4] Please confirm if your Data has been transferred correctly after completing the procedure above.
    *Data can be transferred by selecting [Import data] at the start screen displayed on the title screen, on the first startup.
     
    * NOTES
    Please make sure the network is stable when you perform Data Transfer.
    Please generate the Data Transfer Password before you change your device.
    Please take a screenshot of your generated Password and your ID on the My page and keep them secure.
    Data Transfer Information must be managed securely by yourself and please be informed that we can't disclose those information with the case of lost.
    To transfer the data, the Data Transfer Password and your [ID] (7 alphanumeric characters on the My page) are required.
    There is a case that Data Transfer Password may be unclear to see depending on the type of font style you use for your device.
    We also cannot disclose the Data Transfer Password with the case when you have reported a wrong Password. So please make sure you use a standard font style.

    If you want continue to play the game after you had issued the Password, then please reissue the Password again right before you perform the Data Transfer.
    * After you have issued the Password, the Data to be transferred will be updated and saved automatically and periodically, so sometime you may lose your progress.
     
    Please also confirm other notes regarding Data Transfer with question "Is there any notes I should be aware of while I do Data Transfer?".
     
  • Is app data will be deleted if I delete the app itself?
    Data Migration
    You can recover your data by transferring even if in case of failure of data reading
    If you have not generated a password,
    you will not be able to recover your lost play data in case of failure of data reading

    If you delete(uninstall) the app from your device, the play data and the app data will be also deleted.
     
    *Once you generate a password before deleting the app from you device, you will be able to play taking your data after re-installing the app and transferring your data


  • I can't clear the stage even though I achieved the clear condition. Why?
    How To Play
    There are several types of Clear Condition such as "Reach the target score", "Break all barriers", "Collect accessories" and so on.
    There may be Clear Conditions other than those listed above. Some stages may have more than one Clear Condtions and also you need to get a certain amount of score to have a Star at least.
    * You can confirm the Clear Condition when you tap the Stage on the Map or by pausing while you are playing on the stage.
     
    If you are not clearing the stage even after you cleared the condition, please confirm the Score gauge part to see if you have gotten more than one Star.

There is not the target FAQ

  • For Players who have troubles of updating the app
    Others/Notes
    The issue may be fixed with the following procedures;
     
    - Reboot your device
    Please confirm that whether rebooting your device fix the issue.
     
    - Stop multi-tasking
    Please close all running apps before you update the app.
     
    - Free up your memory
    The update may not be correctly conducted if you don't have enough memory in your device.
    In that case, please free up the memory by deleting unnecessary app or data files.
     
    - Download with Wi-Fi
    Please use Wi-Fi connection when you update the app 
     
    - Reinstall
    If none of these procedure described above help you with the issue, re-installing the app may fix it.
    However, please be informed that once you uninstall the app, the data will be lost.
    You can restore your data by using "Transfer Code". Please note that you need "User ID" and "Transfer Code" to conduct a data transfer.
     
    ※We don't take any responsibilities of loss caused by procedures described in this note.
  • Which content is compatible with iOS 9?
    Compatibility
    Regarding the compatibility of "iOS 9", it is different from each content.
    Therefore, we would like to ask you to confirm in each application's notice or the download page of each content in App Store.

    *Notes
    In case it is incompatible, there is a possibility that the application does not work properly.
    Therefore, please refrain from updating to "iOS 9" until it is completed.

    *Regarding devices "iPhone 6s" and "iPhone 6s Plus"
    With each content's compatibility of "iPhone 6s", "iPhone 6s Plus", we would also like you to confirm in the notice of each app or download pages of App Store.
     

  • I purchased an item but it was not added to my account, what can I do?
    Fee/Point
    In-app purchase may not function correctly under the following circumstances;
     
    [1] When your device is under high stress
    Please conduct the following operation and retry under good communication circumstances;
    -Restart your device
    -Close all running apps (Stop multi-task)
    -Restart the app
     
    [2] Reflection may be delayed with various kinds of issue, mainly with communication error
    After conducting the in-app purchase, sometimes the result may be delayed to come out with various kinds of issue such as App Store side server communication delay.
    Please be informed that sometimes this may take 2-3 days, so please be patient until then.
     
    [3] If none of [1] and [2] did not help you with your situation
    We need the following information to properly assist you.
     
    (1)Order day and time
    (2)Price
    (3)Purchased item name
    (4)User ID
    (5)User Name
    *If you have been conducting several transactions, we need details of every one of them which may not functioning correctly
  • I haven't received the invoice e-mail from you. Why?
    Fee/Point
    The invoice will be send from Apple Inc. The e-mail may take few days to be received after your purchase.
  • The app shows "Waiting" and I can play it since the last update. What can I do?
    How To Play
    Please try all the following methods when your device shows "Waiting";
     
    [1] Make sure your Network connection is stable and try the steps below
    + Turn the power OFF
    (Press and hold the Sleep/Wake button until the red slider appears. Drag the slider to turn your device completely off.
    After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.)
     
    + Stop Multitasking
    # with iOS 6 or older
    Double-click the Home button to see recently used apps. Long-press icons and tap the [-] mark on the left top.
    # with iOS 7 or later
    Double-click the Home button to see recently used apps. Then swipe up on the app you want to close.
     
    [2] Reset your device
    Press and hold the power button and home button at the same time. Please keep pressing even when the power off menu is displayed on screen > Release the buttons when the Apple logo has appeared > Please wait until the device starts again
    **No data or settings will be lost from this procedure.
     
    If the issues still persist after the above methods, please update the version of this app using your computer, and then sync it to your device.
  • Is there an expiration date for the Password used for Data Transfer?
    Data Migration
    There is no expiration date for the Data Transfer Password, previously called "Generate ID", but once you use it for Data Transfer, it will be invalid.
    You need to issue a new Data Transfer Password when you want to perform the Data Transfer again.

    If you want continue to play the game after you had issued the Data Transfer Password, then please reissue the Data Transfer Password again right before you perform the Data Transfer.
    * Your Data will be saved at the timing when you issue the Data Transfer Password.
    * After you have issued the Password, the Saved Data will be updated and saved periodically, so sometime you may lose your progress.
    * Please make sure to reissue the Password to save your latest Data.
  • Is there any notes I should be aware of while I do Data Transfer?
    Data Migration
    You can recover your data by transferring in case of failure of data reading
    If you have not generated a password, you will not be able to recover your lost play data in case of failure of data reading.

     
    Please refer to the following notes regarding the data transfer;
     
    ■Please generate the Data Transfer Password before you change your device then take a screenshot of your [Data Transfer Password] (16 digits) and your [ID] on the My page, and keep them secure.
    ■To transfer the data, the Data Transfer Password and your [ID] (7 alphanumeric characters on the My page) are required. 
    ■Please be informed that we can't disclose those information with the case of lost; therefore, Data Transfer Information must be managed securely by yourself.

    Please refer to the question "How can I do Data Transfer?" for how you transfer your data.
     
    * Notes about keeping your Data Transfer information
    - You cannot transfer data if your Data Transfer information is unknown or you don't have your Data Transfer Information.
    - Please save Data Transfer Information with the screen shot and keep them down on the notes or PC e-mail address (Screenshots saved on your device may be lost if your device is been broken)
    - There is a case that Data Transfer Password may be unclear to see depending on the type of font style you use for your device. So please make sure you use a standard font style when you confirm your Data Transfer Password.
    - If you generate a new Data Transfer Password, the latest Transfer Password will become valid and the old one will be invalid.
    - We do not guarantee the safe movement of the app when you transfer data using your PC backup.
     
     
    * Notes about some Data CAN NOT be transferred 
    - The Data Transfer can be done between < iOS⇒Android > and < Android⇒iOS >. However, in-game Gems CAN NOT be transferred between different OS types.
    - Unreceivedd messages in your [Mail Box] cannot be transferred. Please generate the Data Transfer Password after receiving the massages.
     
    * Notes after you have transferred your data
    - After Transferring data, the app data on your old device will be initialized.
    - After Transferring data, the Data Transfer information will be expired. Please generate the Data Transfer Password and take a copy again after Transferring data, in preparation for failure of data reading
     

  • How can I do Data Transfer?
    Data Migration
    You can recover your data by transferring in case of failure of data reading
    If you have not generated a password, you will not be able to recover your lost play data in case of failure of data reading
     
    You can confirm your Data Transfer information or perform Data Transfer with following steps
    * This app doesn't have Facebook or any other SNS association function.
     
    [Confirmation of your Data Transfer Information (Setting)] * Please do it with your current device.
    [1] Launch the app
    [2] Please confirm the details of the data you wish to transfer
    [3] [Title Screen] > [Change Device] > [Transfer data]
    [4] Issue the Transfer Password by touching [Generate Data Transfer Password] displayed at the bottom of the screen.
    [5] Please take a screenshot of your [Data Transfer Password] and also your [ID] on the My page and keep them secure.
     
    [How to Transfer Data]* Please do it with your new device.
     
    [1] Launch the app
    [2] [Title Screen] > [Change Device] > [Import data] 
    [3]Input your ID and Data Transfer Password on My page and touch [Transfer] 
    *ID is issued from the old device。
    [4] Please confirm if your Data has been transferred correctly after completing the procedure above.
    *Data can be transferred by selecting [Import data] at the start screen displayed on the title screen, on the first startup.
     
    * NOTES
    Please make sure the network is stable when you perform Data Transfer.
    Please generate the Data Transfer Password before you change your device.
    Please take a screenshot of your generated Password and your ID on the My page and keep them secure.
    Data Transfer Information must be managed securely by yourself and please be informed that we can't disclose those information with the case of lost.
    To transfer the data, the Data Transfer Password and your [ID] (7 alphanumeric characters on the My page) are required.
    There is a case that Data Transfer Password may be unclear to see depending on the type of font style you use for your device.
    We also cannot disclose the Data Transfer Password with the case when you have reported a wrong Password. So please make sure you use a standard font style.

    If you want continue to play the game after you had issued the Password, then please reissue the Password again right before you perform the Data Transfer.
    * After you have issued the Password, the Data to be transferred will be updated and saved automatically and periodically, so sometime you may lose your progress.
     
    Please also confirm other notes regarding Data Transfer with question "Is there any notes I should be aware of while I do Data Transfer?".
     
  • Can I play the app after I changed my device or switched SIM card?
    Data Migration
    You can play with your current play data even you change your device or swicth the SIM card by performing the Data Transfer procedure.
    Please take note that you need to do the Data Transfer procedure with your old device beforehand.
     
    * Please refer to the notes of Data Transfer beforehand.
  • Is app data will be deleted if I delete the app itself?
    Data Migration
    You can recover your data by transferring even if in case of failure of data reading
    If you have not generated a password,
    you will not be able to recover your lost play data in case of failure of data reading

    If you delete(uninstall) the app from your device, the play data and the app data will be also deleted.
     
    *Once you generate a password before deleting the app from you device, you will be able to play taking your data after re-installing the app and transferring your data