(Google Play)Sailor Moon Drops

News List

  • Notice2018/04/20 NEW!!

    Notice of leave period

    Google PlayCommon
    Notice2018/04/20 NEW!!

    Notice of leave period

    Google PlayCommon

    Notice of leave period


    ■Thank you for using our services.

    Due to the holiday period from May 3rd, 2018 to May 6th,2018 our office will be closing. Please refer to the following information for the furthur details;
     
    [Holiday Period]
    ●May 3rd, 2018(Thurs)--May 6th, 2018(Sun) JST
    ※As of the date above, inquiry is normally accepted.
     
    ■Nonetheless, in need of further investigation for our developer and collective, we would also take a while to reply from May 7th,2018 onward.
    ■Kindly please accept our apologies for taking a more time to reply by expected congestion between leave period. 
    ■We appreciate for your patience and patronage.
    ■We apologize for the inconvenience.
  • Notice2017/07/01

    Regarding the delay with the purchase reflection

    Google PlayCommon
    Notice2017/07/01

    Regarding the delay with the purchase reflection

    Google PlayCommon
    Thank you for using BANDAI NAMCO Entertainment services.

    Currently, we are confirming that unspecified large number of people are experiencing unreflection of their in-app purchase due to the usage of your network.
    Please be noted that this issue may be solved when a certain time pasts, therefore we would like you to confirm it again later.
    However, if your purchase does not come through even after 2-3days, then we would like you to contact us with following information;

    [1] Date and Time of your purchase
    [2] Transaction ID number
    [3] The content of your purchase

    We apologize for the inconvenience.
     
  • Notice2015/12/27

    For Players who have troubles of updating the app

    Google PlayCommon
    Notice2015/12/27

    For Players who have troubles of updating the app

    Google PlayCommon
    The issue may be fixed with the following procedures;
     
    - Reboot your device
    Please confirm that whether rebooting your device fix the issue.
     
    - Stop multi-tasking
    Please close all running apps before you update the app.
     
    - Free up your memory
    The update may not be correctly conducted if you don't have enough memory in your device.
    In that case, please free up the memory by deleting unnecessary app or data files.
     
    - Download with Wi-Fi
    Please use Wi-Fi connection when you update the app 
     
    - Reinstall
    If none of these procedure described above help you with the issue, re-installing the app may fix it.
    However, please be informed that once you uninstall the app, the data will be lost.
    You can restore your data by using "Transfer Code".
    Please note that you need "User ID" and "Transfer Code" to conduct a data transfer.
     
    ※We don't take any responsibilities of loss caused by procedures described in this note.

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  • Important Especially important notice and various type of information
  • Event Event notice and various type of information
  • Maintenance Maintenance Notice and various type of information
  • Notice Important notice and various type of information
  • Specification change Notice of game specification change and various type of information.
  • Leave information Notice of our leave and various type of information.
  • Confirming Checking
  • Being addressed Addressing
  • Been addressed Solved issue
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  • For Players who have troubles of updating the app
    Others/Notes
    The issue may be fixed with the following procedures;
     
    - Reboot your device
    Please confirm that whether rebooting your device fix the issue.
     
    - Stop multi-tasking
    Please close all running apps before you update the app.
     
    - Free up your memory
    The update may not be correctly conducted if you don't have enough memory in your device. In that case, please free up the memory by deleting unnecessary app or data files.
     
    - Download with Wi-Fi
    Please use Wi-Fi connection when you update the app 
     
    - Reinstall
    If none of these procedure described above help you with the issue, re-installing the app may fix it.
    However, please be informed that once you uninstall the app, the data will be lost.
    You can restore your data by using "Transfer Code". Please note that you need "User ID" and "Transfer Code" to conduct a data transfer.
     
    ※We don't take any responsibilities of loss caused by procedures described in this note.

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  • I purchased an item but it was not added to my account, what can I do?
    Fee/Point
    In-app purchase may not function correctly under the following circumstances;

    [1] When your device is under high stress
    Please conduct the following operation and retry under good communication circumstances;
    -Restart your device
    -Close all running apps (Stop multi-task)
    -Restart the app
     
    [2] Reflection may be delayed with various kinds of issue, mainly with communication error
    After conducting the in-app purchase, sometimes the result may be delayed to come out with various kinds of issue such as Google Play side server communication delay.
    Please be informed that sometimes this may take 2-3 days, so please be patient until then.
     
    [3] If none of [1] and [2] did not help you with your situation
    We need the following information to properly assist you.
    (1) Transaction Number(ID) which is written on the receipt e-mail from Google or Google Wallet(+)
    (2) Order day and time
    (3) Price
    (4) Purchased item name
    (5) User ID
    (6) User Name
    *If you have been conducting several transactions, we need details of every one of them which may not functioning correctly

    (+) How to confirm the purchase information(Android)
    Please follow the steps below:


    1. Log-in to the Google payment center with the Google Account you use when making your purchasehttps://payments.google.com/payments/home
    2. Click [Transaction]
    3. Open the detail page by clicking the relevant transaction


     Also, please check Google Play Help where you can see further details about how to review your order history.

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  • My in-app purchase is failed. Please help me.
    Fee/Point
    Please confirm your payment with the following procedure when your in-app purchase didn't go through correctly;
     
    [1] Log-in to Google Wallet(https://wallet.google.com/) with your Google account which is connected to the app
    [2] Display the purchase history
    [3] Check the purchase information on the list
     
    If you were able to confirm your purchase, please turn OFF the power of your device once and turn it ON, then check the Multitasking before you restart the app.
     
    [NOTES]
    The in-app purchase may take few 

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  • Please cancel the order.
    Fee/Point
    If the app has been purchased from Google Play, you are entitled for a refund if you cancel it within 2hours from purchase on Google Play.
     
    However, if there are no errors or malfunctions in the app, we don't accept refund under any circumstances. With this case, we are unable to refund your purchase. 

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  • Please help me with my purchase.
    Fee/Point
  • Is there an expiration date for the Password used for Data Transfer?
    Data Migration
    There is no expiration date for the Data Transfer Password, previously called "Generate ID", but once you use it for Data Transfer, it will be invalid.
    You need to issue a new Data Transfer Password when you want to perform the Data Transfer again.

    If you want continue to play the game after you had issued the Data Transfer Password, then please reissue the Data Transfer Password again right before you perform the Data Transfer.
    * Your Data will be saved at the timing when you issue the Data Transfer Password.
    * After you have issued the Password, the Saved Data will be updated and saved periodically, so sometime you may lose your progress.
    * Please make sure to reissue the Password to save your latest Data.

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  • Is there any notes I should be aware of while I do Data Transfer?
    Data Migration
    You can recover your data by transferring in case of failure of data reading
    If you have not generated a password, you will not be able to recover your lost play data in case of failure of data reading.

     
    Please refer to the following notes regarding the data transfer;
     
    ■Please generate the Data Transfer Password before you change your device then take a screenshot of your [Data Transfer Password] (16 digits) and your [ID] on the My page, and keep them secure.
    ■To transfer the data, the Data Transfer Password and your [ID] (7 alphanumeric characters on the My page) are required. 
    ■Please be informed that we can't disclose those information with the case of lost; therefore, Data Transfer Information must be managed securely by yourself.

    Please refer to the question "How can I do Data Transfer?" for how you transfer your data.
     
    * Notes about keeping your Data Transfer information
    - You cannot transfer data if your Data Transfer information is unknown or you don't have your Data Transfer Information.
    - Please save Data Transfer Information with the screen shot and keep them down on the notes or PC e-mail address (Screenshots saved on your device may be lost if your device is been broken)
    - There is a case that Data Transfer Password may be unclear to see depending on the type of font style you use for your device. So please make sure you use a standard font style when you confirm your Data Transfer Password.
    - If you generate a new Data Transfer Password, the latest Transfer Password will become valid and the old one will be invalid.
    - We do not guarantee the safe movement of the app when you transfer data using your PC backup.
     
     
    * Notes about some Data CAN NOT be transferred 
    - The Data Transfer can be done between < iOS⇒Android > and < Android⇒iOS >. However, in-game Gems CAN NOT be transferred between different OS types.
    - Unreceivedd messages in your [Mail Box] cannot be transferred. Please generate the Data Transfer Password after receiving the massages.
     
    * Notes after you have transferred your data
    - After Transferring data, the app data on your old device will be initialized.
    - After Transferring data, the Data Transfer information will be expired. Please generate the Data Transfer Password and take a copy again after Transferring data, in preparation for failure of data reading
     

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  • How can I do Data Transfer?
    Data Migration
    You can recover your data by transferring in case of failure of data reading
    If you have not generated a password, you will not be able to recover your lost play data in case of failure of data reading
     
    You can confirm your Data Transfer information or perform Data Transfer with following steps
    * This app doesn't have Facebook or any other SNS association function.
     
    [Confirmation of your Data Transfer Information (Setting)] * Please do it with your current device.
    [1] Launch the app
    [2] Please confirm the details of the data you wish to transfer
    [3] [Title Screen] > [Change Device] > [Transfer data]
    [4] Issue the Transfer Password by touching [Generate Data Transfer Password] displayed at the bottom of the screen.
    [5] Please take a screenshot of your [Data Transfer Password] and also your [ID] on the My page and keep them secure.
     
    [How to Transfer Data]* Please do it with your new device.
     
    [1] Launch the app
    [2] [Title Screen] > [Change Device] > [Import data] 
    [3]Input your ID and Data Transfer Password on My page and touch [Transfer] 
    *ID is issued from the old device。
    [4] Please confirm if your Data has been transferred correctly after completing the procedure above.
    *Data can be transferred by selecting [Import data] at the start screen displayed on the title screen, on the first startup.
     
    * NOTES
    Please make sure the network is stable when you perform Data Transfer.
    Please generate the Data Transfer Password before you change your device.
    Please take a screenshot of your generated Password and your ID on the My page and keep them secure.
    Data Transfer Information must be managed securely by yourself and please be informed that we can't disclose those information with the case of lost.
    To transfer the data, the Data Transfer Password and your [ID] (7 alphanumeric characters on the My page) are required.
    There is a case that Data Transfer Password may be unclear to see depending on the type of font style you use for your device.
    We also cannot disclose the Data Transfer Password with the case when you have reported a wrong Password. So please make sure you use a standard font style.

    If you want continue to play the game after you had issued the Password, then please reissue the Password again right before you perform the Data Transfer.
    * After you have issued the Password, the Data to be transferred will be updated and saved automatically and periodically, so sometime you may lose your progress.
     
    Please also confirm other notes regarding Data Transfer with question "Is there any notes I should be aware of while I do Data Transfer?".
     

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  • Can I play the app after I changed my device or switched SIM card?
    Data Migration
    You can play with your current play data even you change your device or swicth the SIM card by performing the Data Transfer procedure.
    Please take note that you need to do the Data Transfer procedure with your old device beforehand.
     
    * Please refer to the notes of Data Transfer beforehand.

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  • Is app data will be deleted if I delete the app itself?
    Data Migration
    You can recover your data by transferring even if in case of failure of data reading
    If you have not generated a password,
    you will not be able to recover your lost play data in case of failure of data reading

    If you delete(uninstall) the app from your device, the play data and the app data will be also deleted.
     
    *Once you generate a password before deleting the app from you device, you will be able to play taking your data after re-installing the app and transferring your data


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