(iOS)DIGIMON LINKZ

News List

  • Notice2018/04/20 NEW!!

    Notice of leave period

    iOSCommon
    Notice2018/04/20 NEW!!

    Notice of leave period

    iOSCommon

    Notice of leave period


    ■Thank you for using our services.

    Due to the holiday period from May 3rd, 2018 to May 6th,2018 our office will be closing. Please refer to the following information for the furthur details;
     
    [Holiday Period]
    ●May 3rd, 2018(Thurs)--May 6th, 2018(Sun) JST
    ※As of the date above, inquiry is normally accepted.
     
    ■Nonetheless, in need of further investigation for our developer and collective, we would also take a while to reply from May 7th,2018 onward.
    ■Kindly please accept our apologies for taking a more time to reply by expected congestion between leave period. 
    ■We appreciate for your patience and patronage.
    ■We apologize for the inconvenience.
  • Important2017/11/30

    How to settle that the latest update is not reflected in the App Store

    iOSCommon
    Important2017/11/30

    How to settle that the latest update is not reflected in the App Store

    iOSCommon
    Thank you for playing BANDAI NAMCO games and using our products.

    Customers using iOS devices may be notified that the app needs to be updated, but even if you access the App Store after watching the notification, sometimes the latest update is not reflected in the App Store.
    In that case, please try the following process.

    *How to Update
    [1] Access to "App Store"
    [2] Swipe the screen downwards on the "Update" tab and then update

    Thank you for your understanding and continuous support.
  • Notice2015/12/27

    For Players who have troubles of updating the app

    iOSCommon
    Notice2015/12/27

    For Players who have troubles of updating the app

    iOSCommon
    The issue may be fixed with the following procedures;
     
    - Reboot your device
    Please confirm that whether rebooting your device fix the issue.
     
    - Stop multi-tasking
    Please close all running apps before you update the app.
     
    - Free up your memory
    The update may not be correctly conducted if you don't have enough memory in your device.
    In that case, please free up the memory by deleting unnecessary app or data files.
     
    - Download with Wi-Fi
    Please use Wi-Fi connection when you update the app 
     
    - Reinstall
    If none of these procedure described above help you with the issue, re-installing the app may fix it.
    However, please be informed that once you uninstall the app, the data will be lost.
    You can restore your data by using "Transfer Code".
    Please note that you need "User ID" and "Transfer Code" to conduct a data transfer.
     
    ※We don't take any responsibilities of loss caused by procedures described in this note.

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  • Notice Important notice and various type of information
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  • Being addressed Addressing
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FAQ Search in the title

FAQ list

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  • For Players who have troubles of updating the app
    Others/Notes
    The issue may be fixed with the following procedures;
     
    - Reboot your device
    Please confirm that whether rebooting your device fix the issue.
     
    - Stop multi-tasking
    Please close all running apps before you update the app.
     
    - Free up your memory
    The update may not be correctly conducted if you don't have enough memory in your device.
    In that case, please free up the memory by deleting unnecessary app or data files.
     
    - Download with Wi-Fi
    Please use Wi-Fi connection when you update the app 
     
    - Reinstall
    If none of these procedure described above help you with the issue, re-installing the app may fix it.
    However, please be informed that once you uninstall the app, the data will be lost.
    You can restore your data by using "Transfer Code". Please note that you need "User ID" and "Transfer Code" to conduct a data transfer.
     
    ※We don't take any responsibilities of loss caused by procedures described in this note.

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  • Which content is compatible with iOS 9?
    Compatibility
    Regarding the compatibility of "iOS 9", it is different from each content.
    Therefore, we would like to ask you to confirm in each application's notice or the download page of each content in App Store.

    *Notes
    In case it is incompatible, there is a possibility that the application does not work properly.
    Therefore, please refrain from updating to "iOS 9" until it is completed.

    *Regarding devices "iPhone 6s" and "iPhone 6s Plus"
    With each content's compatibility of "iPhone 6s", "iPhone 6s Plus", we would also like you to confirm in the notice of each app or download pages of App Store.
     

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  • I purchased an item but it was not added to my account, what can I do?
    Fee/Point
    In-app purchase may not function correctly under the following circumstances;
     
    [1] When your device is under high stress
    Please conduct the following operation and retry under good communication circumstances;
    -Restart your device
    -Close all running apps (Stop multi-task)
    -Restart the app
     
    [2] Reflection may be delayed with various kinds of issue, mainly with communication error
    After conducting the in-app purchase, sometimes the result may be delayed to come out with various kinds of issue such as App Store side server communication delay.
    Please be informed that sometimes this may take 2-3 days, so please be patient until then.
     
    [3] If none of [1] and [2] did not help you with your situation
    We need the following information to properly assist you.
     
    (1)Order day and time
    (2)Price
    (3)Purchased item name
    (4)User ID
    (5)User Name
    *If you have been conducting several transactions, we need details of every one of them which may not functioning correctly

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  • I haven't received the invoice e-mail from you. Why?
    Fee/Point
    The invoice will be send from Apple Inc. The e-mail may take few days to be received after your purchase.

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  • The app shows "Waiting" and I can play it since the last update. What can I do?
    How To Play
    Please try all the following methods when your device shows "Waiting";
     
    [1] Make sure your Network connection is stable and try the steps below
    + Turn the power OFF
    (Press and hold the Sleep/Wake button until the red slider appears. Drag the slider to turn your device completely off.
    After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.)
     
    + Stop Multitasking
    # with iOS 6 or older
    Double-click the Home button to see recently used apps. Long-press icons and tap the [-] mark on the left top.
    # with iOS 7 or later
    Double-click the Home button to see recently used apps. Then swipe up on the app you want to close.
     
    [2] Reset your device
    Press and hold the power button and home button at the same time. Please keep pressing even when the power off menu is displayed on screen > Release the buttons when the Apple logo has appeared > Please wait until the device starts again
    **No data or settings will be lost from this procedure.
     
    If the issues still persist after the above methods, please update the version of this app using your computer, and then sync it to your device.

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  • How can I transfer my game data with my Facebook account?
    Data Migration
    You can use Facebook to back up play data and transfer it from existing device to new device.
     
    ■Data Transfer Setting at Existing Device
    [1] Go to “Other” in the Digimon Links menu, then “Transfer” and “Facebook Link”, then tap “Yes”
    [2] When the Facebook login screen comes up, log in to Facebook
    [3] Enable Facebook access to Digimon Links
    [4] On the transfer screen, check to make sure your status is now linked
     
    ■Completing a Transfer at New Device
    [1] Perform a fresh install of Digimon Links
    [2] Select “Transfer” on the title screen, and transfer user data

    ■Warnings
    ・When performing a fresh install, you must be logged in to the same Facebook account you used while playing.
    ・When the same game data is played on multiple devices, there is a danger of the data being corrupted or damaged, so please refrain from doing so.
    If another play data was synchronized in the past, those data will be overwritten and deleted.
    If data transfer is completed, the play data on existing device will be initialized.

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  • How can I transfer my game data with iCloud?
    Data Migration
    You can use iCloud to back up play data and transfer it from existing iOS device to new iOS device.

    ■Data Transfer Setting at Existing iOS Device (Synchronization)
      ○  When using iCloud Drive
           [1] Sign in to iCloud from the Settings menu on your current device
           [2] Turn on iCloud Drive
           [3] In the details screen of iCloud Drive, turn on “Digimon Links”
      [4] When you run Digimon Links app after the above conditions are met, a backup will be automatically created
     
      ○  When not using iCloud Drive
          [1] Sign in to iCloud from the Settings menu on your current device
          [2] Turn on Documents and Data
          [3] In the details screen of Documents and Data, turn on “Digimon Links”
          [4] When you run Digimon Links app after the above conditions are met, a backup will be automatically created
     

    ■Completing a Transfer at New iOS Device
      ○  When using iCloud Drive
          [1] Sign in to iCloud from the Settings menu on your new device
          [2] After signing in, when you perform a fresh install of Digimon Links and run the app, the backup should be automatically restored

      ○  When not using iCloud Drive
          [1] Sign in to iCloud from the Settings menu on your new device
          [2] After signing in, when you perform a fresh install of Digimon Links and run the app, the backup should be automatically restored

    Notes:
    ・When performing a fresh install, you must be signed in to the same iCloud account that was used to play the game.
    ・If the same iCloud account has been used on multiple devices, the game data on the latest device used to play may be overwritten.
    When the same game data is used to play on the multiple devices, there is a danger of the data being corrupted or damaged, so please refrain from doing so.
    If another play data was synchronized in the past, those data will be overwritten and deleted.

    ・If data transfer is completed, the play data on existing device will be initialized.

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  • Prior Warnings of Play Data Transfer
    Data Migration
    Please be forewarned the following regarding the play data transfer.

    ■To guard against the possibility of lost player data, it is the user’s responsibility to perform regular backups for transferring saved data.
    ■Before transferring, it is the user’s responsibility to confirm transfer information and take down a handwritten memo of necessary transfer information or email it to your PC to save it.
    ■It is the responsibility of the user to securely save any and all transfer information. Even in the case of such incidents as theft or loss of the device, our company will be unable to disclose any transfer information.

    ※Notes on transfer information archives
    ・Taking a screenshot or sending a text message to your device may render you unable to access the information in the case of damage to your device.
    ・Player data may not be transferred when it has been backed up or restored by procedures other than the methods specified in the app (such as backups with a PC).

    ※Notes on transfer between different OSs
    ・When transferring from one OS to another, Your app-specific currency will not carry over to your new save file and lost.
        *For this reason, if you purchased items, it is recommended to spend app-specific currency before performing a transfer.

    ※Notes on transfer information
    ・Transfer information will become invalid when transfer data has already been used once.
    ・Transfer information has an expiration date, so please confirm the expiration date in app. In case of expiration, you need to reissue transfer information. 
    ・If you transfer play data to another device, the play data on the original device will be lost.
    
    

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  • How can I transfer my game data to another device?
    Data Migration
    Please set up and transfer the necessary information by the following procedure.

    ■How to confirm User Code and issue Transfer Code with your current device
    [1] Launch the app with your current device
    [2] Issue a transfer code through the following steps:
        Tap arrow on the right-hand side of the screen > Other > Transfer > Issue Transfer Code
    [3] Tap “Issue code”
    [4] Please take note of your User Code and Transfer Code

    How to transfer game data with new device
    [1] Install and launch the app with your new device
    [2] Tap “Transfer” on the title screen
    [3] Input your [User Code] and [Transfer Code] which were issued with ***
    [4] Tap “Load Backup”

    Notes:
    ・Before using the transfer service, please take down a handwritten memo of necessary transfer information or email it to your PC to save it.
        *Taking a screenshot or sending a text message to your device may render you unable to access the information in the case of damage to your device.
    ・Transfer information has an expiration date, so please confirm the expiration date in app. In case of expiration, you need to reissue transfer information.
    ・When transferring from one OS to another, Your app-specific currency will not carry over to your new save file and lost.
    ・If you lost app-specific currency by cross OS transfer, our company will not be able to compensate or restore app-specific currency.
    ・For data transfer between the same OS, synchronization with iCloud or a Google account are available. Please confirm how to synchronize in FAQ.
    ・It is your responsibility to securely save any and all transfer information. Even in the case of such incidents as theft or loss of the device, our company will be unable to disclose any transfer information.

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  • What OS are supported?
    Compatibility