(Google Play)DIGIMON LINKZ

News List

  • Notice2017/07/01

    Regarding the delay with the purchase reflection

    Google PlayCommon
    Notice2017/07/01

    Regarding the delay with the purchase reflection

    Google PlayCommon
    Thank you for using BANDAI NAMCO Entertainment services.

    Currently, we are confirming that unspecified large number of people are experiencing unreflection of their in-app purchase due to the usage of your network.
    Please be noted that this issue may be solved when a certain time pasts, therefore we would like you to confirm it again later.
    However, if your purchase does not come through even after 2-3days, then we would like you to contact us with following information;

    [1] Date and Time of your purchase
    [2] Transaction ID number
    [3] The content of your purchase

    We apologize for the inconvenience.
     
  • Notice2015/12/27

    For Players who have troubles of updating the app

    Google PlayCommon
    Notice2015/12/27

    For Players who have troubles of updating the app

    Google PlayCommon
    The issue may be fixed with the following procedures;
     
    - Reboot your device
    Please confirm that whether rebooting your device fix the issue.
     
    - Stop multi-tasking
    Please close all running apps before you update the app.
     
    - Free up your memory
    The update may not be correctly conducted if you don't have enough memory in your device.
    In that case, please free up the memory by deleting unnecessary app or data files.
     
    - Download with Wi-Fi
    Please use Wi-Fi connection when you update the app 
     
    - Reinstall
    If none of these procedure described above help you with the issue, re-installing the app may fix it.
    However, please be informed that once you uninstall the app, the data will be lost.
    You can restore your data by using "Transfer Code".
    Please note that you need "User ID" and "Transfer Code" to conduct a data transfer.
     
    ※We don't take any responsibilities of loss caused by procedures described in this note.

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FAQ Search in the title

FAQ list

  • How can I transfer my game data with Google Play account?
    Data Migration
    You can use Google account to back up play data and transfer it from existing Android device to new Android device.
     
    ■Data Transfer Setting at Existing Android Device (Synchronization)
    [1] In the game menu, tap “Log in with Google Play”
    [2] Read the description, then tap “Back up with Google Play”
    [3] If an authorization (authentication??) screen is displayed, grant access once you checked the contents and your Google Play account. And then, a backup of your game data will be created.
     
    Completing a Transfer at New Android Device
    [1] Perform a fresh install of Digimon Links app, then go to Transfer on the right-hand side of the title screen and tap “Log in with Google Play”
    [2] Read the description, then tap “Back up with Google Play”
    [3] If an authorization (authentication??) screen is displayed, grant access once you checked the contents and your Google Play account. And then, a backup of your game data should be restored.
     
    Notes:
    ・When performing a fresh install, you must be signed in to the same Google Play account that was used to play the game.
    ・If the same iCloud account has been used on multiple devices, the game data on the latest device used to play may be overwritten.
    When the same game data is used to play on the multiple devices, there is a danger of the data being corrupted or damaged, so please refrain from doing so.
    If another play data was synchronized in the past, those data will be overwritten and deleted.
    ・If data transfer is completed, the play data on existing device will be initialized.



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  • How can I transfer my game data to another device?
    Data Migration
    Please set up and transfer the necessary information by the following procedure.

    ■How to confirm User Code and issue Transfer Code with your current device
    [1] Launch the app with your current device
    [2] Issue a transfer code through the following steps:
        Tap arrow on the right-hand side of the screen > Other > Transfer > Issue Transfer Code
    [3] Tap “Issue code”
    [4] Please take note of your User Code and Transfer Code

    How to transfer game data with new device
    [1] Install and launch the app with your new device
    [2] Tap “Transfer” on the title screen
    [3] Input your [User Code] and [Transfer Code] which were issued with ***
    [4] Tap “Load Backup”

    Notes:
    ・Before using the transfer service, please take down a handwritten memo of necessary transfer information or email it to your PC to save it.
        *Taking a screenshot or sending a text message to your device may render you unable to access the information in the case of damage to your device.
    ・Transfer information has an expiration date, so please confirm the expiration date in app. In case of expiration, you need to reissue transfer information.
    ・When transferring from one OS to another, Your app-specific currency will not carry over to your new save file and lost.
    ・If you lost app-specific currency by cross OS transfer, our company will not be able to compensate or restore app-specific currency.
    ・For data transfer between the same OS, synchronization with iCloud or a Google account are available. Please confirm how to synchronize in FAQ.
    ・It is your responsibility to securely save any and all transfer information. Even in the case of such incidents as theft or loss of the device, our company will be unable to disclose any transfer information.

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  • What OS are supported?
    Compatibility
    (27th Sep 2017)
    Recommended OS Version:
    Android 4.2 or later

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There is not the target FAQ

  • For Players who have troubles of updating the app
    Others/Notes
    The issue may be fixed with the following procedures;
     
    - Reboot your device
    Please confirm that whether rebooting your device fix the issue.
     
    - Stop multi-tasking
    Please close all running apps before you update the app.
     
    - Free up your memory
    The update may not be correctly conducted if you don't have enough memory in your device. In that case, please free up the memory by deleting unnecessary app or data files.
     
    - Download with Wi-Fi
    Please use Wi-Fi connection when you update the app 
     
    - Reinstall
    If none of these procedure described above help you with the issue, re-installing the app may fix it.
    However, please be informed that once you uninstall the app, the data will be lost.
    You can restore your data by using "Transfer Code". Please note that you need "User ID" and "Transfer Code" to conduct a data transfer.
     
    ※We don't take any responsibilities of loss caused by procedures described in this note.

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  • I purchased an item but it was not added to my account, what can I do?
    Fee/Point
    In-app purchase may not function correctly under the following circumstances;

    [1] When your device is under high stress
    Please conduct the following operation and retry under good communication circumstances;
    -Restart your device
    -Close all running apps (Stop multi-task)
    -Restart the app
     
    [2] Reflection may be delayed with various kinds of issue, mainly with communication error
    After conducting the in-app purchase, sometimes the result may be delayed to come out with various kinds of issue such as Google Play side server communication delay.
    Please be informed that sometimes this may take 2-3 days, so please be patient until then.
     
    [3] If none of [1] and [2] did not help you with your situation
    We need the following information to properly assist you.
    (1) Transaction Number(ID) which is written on the receipt e-mail from Google or Google Wallet(+)
    (2) Order day and time
    (3) Price
    (4) Purchased item name
    (5) User ID
    (6) User Name
    *If you have been conducting several transactions, we need details of every one of them which may not functioning correctly

    (+) How to confirm the purchase information(Android)
    Please follow the steps below:


    1. Log-in to the Google payment center with the Google Account you use when making your purchasehttps://payments.google.com/payments/home
    2. Click [Transaction]
    3. Open the detail page by clicking the relevant transaction


     Also, please check Google Play Help where you can see further details about how to review your order history.

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  • My in-app purchase is failed. Please help me.
    Fee/Point
    Please confirm your payment with the following procedure when your in-app purchase didn't go through correctly;
     
    [1] Log-in to Google Wallet(https://wallet.google.com/) with your Google account which is connected to the app
    [2] Display the purchase history
    [3] Check the purchase information on the list
     
    If you were able to confirm your purchase, please turn OFF the power of your device once and turn it ON, then check the Multitasking before you restart the app.
     
    [NOTES]
    The in-app purchase may take few 

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  • Please cancel the order.
    Fee/Point
    If the app has been purchased from Google Play, you are entitled for a refund if you cancel it within 2hours from purchase on Google Play.
     
    However, if there are no errors or malfunctions in the app, we don't accept refund under any circumstances. With this case, we are unable to refund your purchase. 

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  • Please help me with my purchase.
    Fee/Point
  • How can I transfer my game data with my Facebook account?
    Data Migration
    You can use Facebook to back up play data and transfer it from existing device to new device.
     
    ■Data Transfer Setting at Existing Device
    [1] Go to “Other” in the Digimon Links menu, then “Transfer” and “Facebook Link”, then tap “Yes”
    [2] When the Facebook login screen comes up, log in to Facebook
    [3] Enable Facebook access to Digimon Links
    [4] On the transfer screen, check to make sure your status is now linked
     
    ■Completing a Transfer at New Device
    [1] Perform a fresh install of Digimon Links
    [2] Select “Transfer” on the title screen, and transfer user data

    ■Warnings
    ・When performing a fresh install, you must be logged in to the same Facebook account you used while playing.
    ・When the same game data is played on multiple devices, there is a danger of the data being corrupted or damaged, so please refrain from doing so.
    If another play data was synchronized in the past, those data will be overwritten and deleted.
    If data transfer is completed, the play data on existing device will be initialized.

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  • How can I transfer my game data with Google Play account?
    Data Migration
    You can use Google account to back up play data and transfer it from existing Android device to new Android device.
     
    ■Data Transfer Setting at Existing Android Device (Synchronization)
    [1] In the game menu, tap “Log in with Google Play”
    [2] Read the description, then tap “Back up with Google Play”
    [3] If an authorization (authentication??) screen is displayed, grant access once you checked the contents and your Google Play account. And then, a backup of your game data will be created.
     
    Completing a Transfer at New Android Device
    [1] Perform a fresh install of Digimon Links app, then go to Transfer on the right-hand side of the title screen and tap “Log in with Google Play”
    [2] Read the description, then tap “Back up with Google Play”
    [3] If an authorization (authentication??) screen is displayed, grant access once you checked the contents and your Google Play account. And then, a backup of your game data should be restored.
     
    Notes:
    ・When performing a fresh install, you must be signed in to the same Google Play account that was used to play the game.
    ・If the same iCloud account has been used on multiple devices, the game data on the latest device used to play may be overwritten.
    When the same game data is used to play on the multiple devices, there is a danger of the data being corrupted or damaged, so please refrain from doing so.
    If another play data was synchronized in the past, those data will be overwritten and deleted.
    ・If data transfer is completed, the play data on existing device will be initialized.



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  • Prior Warnings of Play Data Transfer
    Data Migration
    Please be forewarned the following regarding the play data transfer.

    ■To guard against the possibility of lost player data, it is the user’s responsibility to perform regular backups for transferring saved data.
    ■Before transferring, it is the user’s responsibility to confirm transfer information and take down a handwritten memo of necessary transfer information or email it to your PC to save it.
    ■It is the responsibility of the user to securely save any and all transfer information. Even in the case of such incidents as theft or loss of the device, our company will be unable to disclose any transfer information.

    ※Notes on transfer information archives
    ・Taking a screenshot or sending a text message to your device may render you unable to access the information in the case of damage to your device.
    ・Player data may not be transferred when it has been backed up or restored by procedures other than the methods specified in the app (such as backups with a PC).

    ※Notes on transfer between different OSs
    ・When transferring from one OS to another, Your app-specific currency will not carry over to your new save file and lost.
        *For this reason, if you purchased items, it is recommended to spend app-specific currency before performing a transfer.

    ※Notes on transfer information
    ・Transfer information will become invalid when transfer data has already been used once.
    ・Transfer information has an expiration date, so please confirm the expiration date in app. In case of expiration, you need to reissue transfer information. 
    ・If you transfer play data to another device, the play data on the original device will be lost.
    
    

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  • How can I transfer my game data to another device?
    Data Migration
    Please set up and transfer the necessary information by the following procedure.

    ■How to confirm User Code and issue Transfer Code with your current device
    [1] Launch the app with your current device
    [2] Issue a transfer code through the following steps:
        Tap arrow on the right-hand side of the screen > Other > Transfer > Issue Transfer Code
    [3] Tap “Issue code”
    [4] Please take note of your User Code and Transfer Code

    How to transfer game data with new device
    [1] Install and launch the app with your new device
    [2] Tap “Transfer” on the title screen
    [3] Input your [User Code] and [Transfer Code] which were issued with ***
    [4] Tap “Load Backup”

    Notes:
    ・Before using the transfer service, please take down a handwritten memo of necessary transfer information or email it to your PC to save it.
        *Taking a screenshot or sending a text message to your device may render you unable to access the information in the case of damage to your device.
    ・Transfer information has an expiration date, so please confirm the expiration date in app. In case of expiration, you need to reissue transfer information.
    ・When transferring from one OS to another, Your app-specific currency will not carry over to your new save file and lost.
    ・If you lost app-specific currency by cross OS transfer, our company will not be able to compensate or restore app-specific currency.
    ・For data transfer between the same OS, synchronization with iCloud or a Google account are available. Please confirm how to synchronize in FAQ.
    ・It is your responsibility to securely save any and all transfer information. Even in the case of such incidents as theft or loss of the device, our company will be unable to disclose any transfer information.

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  • What OS are supported?
    Compatibility
    (27th Sep 2017)
    Recommended OS Version:
    Android 4.2 or later

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