(Google Play)ONE PIECE THOUSAND STORM

News List

  • Important2017/02/01

    Data Transfer Cautions for ONE PIECE THOUSAND STORM

    Google Play
    Important2017/02/01

    Data Transfer Cautions for ONE PIECE THOUSAND STORM

    Google Play
    Thank you for playing ONE PIECE THOUSAND STORM.
     
    ◆Data Transfer Cautions
    ・Transfer Code is necessary for transferring game data, without it data transfer cannot be performed.
     
    ・Every time you tap the “Issue” on “Issue Transfer Code Screen” a new code will be issued.
    ・Only the last code that was issued is valid.
    ・The issued code is valid for 7 days from the day of the issue and it will become invalid after expiration.
    ・Data transfer can only be performed twice in 30 days, if you have reached the limit, please wait another 30 days (issued code will not be usable).
    ・If you transfer data between different OS, Rainbow Coins will not be transferred.  Please use up the Coins by purchasing items and etc.
     
    If you have checked all of the above and wish to perform data transfer, please follow the instructions below.
     
    ■Instructions
    1) “Support” on the title screen top left or [MENU]→[DEVICE CHANGE]
    2) [ISSUE TRANSFER CODE]→[ISSUE]→Copy and save the “transfer code” that is shown
    3) Reinstall the app→Title screen top left [SUPPORT]→[DEVICE CHANGE]→[ENTER TRANSFER CODE]→Enter the “transfer code” copied in step 2
    4) After agreeing on the final screen, a message saying “Transfer code entry success” will appear.  Then restart the app.
    ※If changing to a new device, perform step 3 on the new device.
    ※Transfer code should have 10 digits.
     
    We ask for your continued support.
     
  • Notice2017/07/01

    Regarding the delay with the purchase reflection

    Google PlayCommon
    Notice2017/07/01

    Regarding the delay with the purchase reflection

    Google PlayCommon
    Thank you for using BANDAI NAMCO Entertainment services.

    Currently, we are confirming that unspecified large number of people are experiencing unreflection of their in-app purchase due to the usage of your network.
    Please be noted that this issue may be solved when a certain time pasts, therefore we would like you to confirm it again later.
    However, if your purchase does not come through even after 2-3days, then we would like you to contact us with following information;

    [1] Date and Time of your purchase
    [2] Transaction ID number
    [3] The content of your purchase

    We apologize for the inconvenience.
     
  • Notice2015/12/27

    For Players who have troubles of updating the app

    Google PlayCommon
    Notice2015/12/27

    For Players who have troubles of updating the app

    Google PlayCommon
    The issue may be fixed with the following procedures;
     
    - Reboot your device
    Please confirm that whether rebooting your device fix the issue.
     
    - Stop multi-tasking
    Please close all running apps before you update the app.
     
    - Free up your memory
    The update may not be correctly conducted if you don't have enough memory in your device.
    In that case, please free up the memory by deleting unnecessary app or data files.
     
    - Download with Wi-Fi
    Please use Wi-Fi connection when you update the app 
     
    - Reinstall
    If none of these procedure described above help you with the issue, re-installing the app may fix it.
    However, please be informed that once you uninstall the app, the data will be lost.
    You can restore your data by using "Transfer Code".
    Please note that you need "User ID" and "Transfer Code" to conduct a data transfer.
     
    ※We don't take any responsibilities of loss caused by procedures described in this note.

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NoticeStatus explanation  

  • Notice Common notice and various types of information
  • Important Especially important notice and various type of information
  • Event Event notice and various type of information
  • Maintenance Maintenance Notice and various type of information
  • Notice Important notice and various type of information
  • Specification change Notice of game specification change and various type of information.
  • Leave information Notice of our leave and various type of information.
  • Confirming Checking
  • Being addressed Addressing
  • Been addressed Solved issue
  • Specification Specification

FAQ Search in the title

FAQ list

  • Game Freezes and Force Quits
    How To Play
    Please try the following steps as it may resolve the issue.

    ・Restart the app ・Turn off your device
    ・Delete unnecessary data such as images and videos
    ・Close other running tasks
    ・Set graphics quality to [Low] via the in-game Menu > [Setting]

    If the issue occurs only at certain point or place, the data might be corrupt.
    You can re-download necessary data by pressing [Clear Cache] button in the Menu [Support].
    Please try after reading all of the cautions.

    ■Cautions for Clear Cache
    ・If you [Clear Cache], the state of the app will be back to when it was installed.  
    →Rainbow Coins and game data will not disappear. Please be assured.

    ・If there are not enough memory space on the device, [Clear Cache] might not complete. Please be aware.

    ・[Clear Cache] will re-download lacking data.
    →Depending on the condition, connection might lag from the amount of information. Please perform when you have time.
    ※The game cannot be played until the download is complete.
  • How can I change my player name?
    How To Play
    Player name cannot be changed after being decided.
    It will show up on plaza/party and will be visible to other users.
  • I deleted the app before transferring, can I still get my data back?
    Data Migration
    If you delete the app before transferring , the data will be lost.
    Please be very cautious when deleting the app.
  • Is there a limit to how many times you can transfer data?
    Data Migration
    You can transfer data up to 2 times with in 30 days.
    If you reach the limit, please wait another 30 days and then try transferring again.
    Everytime when you press "issue Transfer Code", you will receive a new Transfer Code and the older Transfer Code that you issued before will be invalid.
  • Can I continue playing on the old device after transferring data?
    Data Migration
    If you transfer your data to a new device, you will become unable to play that data on the old device.
    But if you are unable to play the data on the new device, it is possible to transfer the data back to the old device.

    Please note that you can transfer data up to 2 times with in 30 days; thus, you are able to transfer your data to the old device,
    but if you reach the limit, please wait another 30 days.
    After you wait 30 days, please issue a new Transfer Code with your new divice and then try transferring your data to the old device again.
     

There is not the target FAQ

  • For Players who have troubles of updating the app
    Others/Notes
    The issue may be fixed with the following procedures;
     
    - Reboot your device
    Please confirm that whether rebooting your device fix the issue.
     
    - Stop multi-tasking
    Please close all running apps before you update the app.
     
    - Free up your memory
    The update may not be correctly conducted if you don't have enough memory in your device. In that case, please free up the memory by deleting unnecessary app or data files.
     
    - Download with Wi-Fi
    Please use Wi-Fi connection when you update the app 
     
    - Reinstall
    If none of these procedure described above help you with the issue, re-installing the app may fix it.
    However, please be informed that once you uninstall the app, the data will be lost.
    You can restore your data by using "Transfer Code". Please note that you need "User ID" and "Transfer Code" to conduct a data transfer.
     
    ※We don't take any responsibilities of loss caused by procedures described in this note.
  • I purchased an item but it was not added to my account, what can I do?
    Fee/Point
    In-app purchase may not function correctly under the following circumstances;

    [1] When your device is under high stress
    Please conduct the following operation and retry under good communication circumstances;
    -Restart your device
    -Close all running apps (Stop multi-task)
    -Restart the app
     
    [2] Reflection may be delayed with various kinds of issue, mainly with communication error
    After conducting the in-app purchase, sometimes the result may be delayed to come out with various kinds of issue such as Google Play side server communication delay.
    Please be informed that sometimes this may take 2-3 days, so please be patient until then.
     
    [3] If none of [1] and [2] did not help you with your situation
    We need the following information to properly assist you.
    (1) Transaction Number(ID) which is written on the receipt e-mail from Google or Google Wallet(+)
    (2) Order day and time
    (3) Price
    (4) Purchased item name
    (5) User ID
    (6) User Name
    *If you have been conducting several transactions, we need details of every one of them which may not functioning correctly

    (+) How to confirm the purchase information(Android)
    Please follow the steps below:


    1. Log-in to the Google payment center with the Google Account you use when making your purchasehttps://payments.google.com/payments/home
    2. Click [Transaction]
    3. Open the detail page by clicking the relevant transaction


     Also, please check Google Play Help where you can see further details about how to review your order history.
  • My in-app purchase is failed. Please help me.
    Fee/Point
    Please confirm your payment with the following procedure when your in-app purchase didn't go through correctly;
     
    [1] Log-in to Google Wallet(https://wallet.google.com/) with your Google account which is connected to the app
    [2] Display the purchase history
    [3] Check the purchase information on the list
     
    If you were able to confirm your purchase, please turn OFF the power of your device once and turn it ON, then check the Multitasking before you restart the app.
     
    [NOTES]
    The in-app purchase may take few 
  • Please cancel the order.
    Fee/Point
    If the app has been purchased from Google Play, you are entitled for a refund if you cancel it within 2hours from purchase on Google Play.
     
    However, if there are no errors or malfunctions in the app, we don't accept refund under any circumstances. With this case, we are unable to refund your purchase. 
  • Please help me with my purchase.
    Fee/Point
  • Game Freezes and Force Quits
    How To Play
    Please try the following steps as it may resolve the issue.

    ・Restart the app ・Turn off your device
    ・Delete unnecessary data such as images and videos
    ・Close other running tasks
    ・Set graphics quality to [Low] via the in-game Menu > [Setting]

    If the issue occurs only at certain point or place, the data might be corrupt.
    You can re-download necessary data by pressing [Clear Cache] button in the Menu [Support].
    Please try after reading all of the cautions.

    ■Cautions for Clear Cache
    ・If you [Clear Cache], the state of the app will be back to when it was installed.  
    →Rainbow Coins and game data will not disappear. Please be assured.

    ・If there are not enough memory space on the device, [Clear Cache] might not complete. Please be aware.

    ・[Clear Cache] will re-download lacking data.
    →Depending on the condition, connection might lag from the amount of information. Please perform when you have time.
    ※The game cannot be played until the download is complete.
  • How can I change my player name?
    How To Play
    Player name cannot be changed after being decided.
    It will show up on plaza/party and will be visible to other users.
  • I deleted the app before transferring, can I still get my data back?
    Data Migration
    If you delete the app before transferring , the data will be lost.
    Please be very cautious when deleting the app.
  • Is there a limit to how many times you can transfer data?
    Data Migration
    You can transfer data up to 2 times with in 30 days.
    If you reach the limit, please wait another 30 days and then try transferring again.
    Everytime when you press "issue Transfer Code", you will receive a new Transfer Code and the older Transfer Code that you issued before will be invalid.
  • Can I continue playing on the old device after transferring data?
    Data Migration
    If you transfer your data to a new device, you will become unable to play that data on the old device.
    But if you are unable to play the data on the new device, it is possible to transfer the data back to the old device.

    Please note that you can transfer data up to 2 times with in 30 days; thus, you are able to transfer your data to the old device,
    but if you reach the limit, please wait another 30 days.
    After you wait 30 days, please issue a new Transfer Code with your new divice and then try transferring your data to the old device again.