(Google Play)NARUTO SHIPPUDEN: Ultimate Ninja Blazing

News List

  • Leave information2019/12/09 NEW!!

    Notice of Winter Holidays

    Google PlayCommon
    Leave information2019/12/09 NEW!!

    Notice of Winter Holidays

    Google PlayCommon

    Notice of Winter Holidays


    Thank you for using our services.
    During the period listed below, our office will be closing. Please refer to the following information for the further details;

    [Holiday Period]
    -December 28th, 2019 (Sat) -- January 5th, 2020 (Sun) JST
    *During this period, we will still be accepting user inquiries.

    Any inquiries received during this period that require substantial attention from the management and/or development teams will be processed starting on January 6th, 2020 (Mon) in the order that they were received.
    Please note that we expected to receive a high volume of support inquiries during this period. As a result, it may take longer than normal for us to respond to individual inquiries.

    We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding.

  • Important2019/10/23

    Regarding to Certain Devices Not Supported

    Google Play
    Important2019/10/23

    Regarding to Certain Devices Not Supported

    Google Play

    Thank you very much for playing NARUTO SHIPPUDEN: Ultimate Ninja Blazing.

    To increase the gaming performance and quality, the following devices are no longer supported.

    List of devices not supported:
    Android devices below version 5.1.

    * Devices that are not supported are not able to download or update the game.

    We deeply apologize for any inconvenience this may have caused.

    Thank you once again for playing NARUTO SHIPPUDEN: Ultimate Ninja Blazing.

    NARUTO SHIPPUDEN: Ultimate Ninja Blazing Staff

  • Important2019/08/08

    Regarding Data Recovery Request

    Google Play
    Important2019/08/08

    Regarding Data Recovery Request

    Google Play

    Thank you for enjoy playing NARUTO SHIPPUDEN: Ultimate Ninja Blazing.

    If you want to ask data recovery, please check following FAQ and submit a data restoration request from there.

    https://bnfaq.channel.or.jp/faq/faqDetail/5048

    We hope you continue to enjoy playing "NARUTO SHIPPUDEN: Ultimate Ninja Blazing".
     
    BANDAI NAMCO Entertainment Inc.

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  • Important Especially important notice and various type of information
  • Event Event notice and various type of information
  • Maintenance Maintenance Notice and various type of information
  • Notice Important notice and various type of information
  • Specification change Notice of game specification change and various type of information.
  • Leave information Notice of our leave and various type of information.
  • Confirming Checking
  • Being addressed Addressing
  • Been addressed Solved issue
  • Specification Specification

FAQ Search in the title

FAQ list

  • What OS are supported?
    Compatibility
    (As of Oct 23, 2019)
    Recommended OS version:
    Android 5.1 and up

    [Notes for Operation]
    [1] Please be sure to use this application with the operating system stated here.
    [2] Even if used with the above operating systems, the application may not function properly due to factors related to the usage environment or your device.
     

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  • I lost my account and would like to get it back. So please help!
    Data Transfer

    Please submit a data restoration request from HERE, if you consent to the following "Precautions for data recovery".

    ■ "Precautions for data recovery" (Please be sure to read)

    ・You may not have more than one User Account at any given time.
    ・ If the provided information from you does not meet required standards for data recovery, we may not accept your request. We apologize for the inconvenience caused and appreciate your kind understanding in this matter. 
    ・ Even if the mail is sent after you reply, there is a possibility that we are unable to specify your data, even though we have used the provided information. If this the case, we are unable to accept your request.
    ・ Requests for disclosure of the result of the investigation for data recovery or criteria will not be replied to.
    ・ Even if your data can be specified, it might be difficult to be recovered depending on the status of the data.
    ・ It is not possible to integrate some data.
    ・ BANDAI NAMCO Entertainment Inc. cannot assume any responsibility if a user or third party suffers any damages or any damage is done in connection with this service due to data recovery, except in the case of willful action or gross negligence on our part.
    ・ Kindly take note that it may take some time to process your request due to the investigation for data recovery.

     

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  • What is data transfer?
    Data Transfer Others/Notes
    ■ How to conduct data transfer
     
     <Advance preparation>
       ・Please use a stable network connection
     
     <What you need to with your current device>
       ① Launch [NARUTO SHIPPUDEN: Ultimate Ninja Blazing] 
       ② [Other] button --> [Data Transfer] --> confirm your Data Transfer Code
       ③ Take and save the screenshot of your < USER ID > and < Data Transfer Code > and keep it safe
     
     <What you need to do with your new device>
       ① Install [NARUTO SHIPPUDEN: Ultimate Ninja Blazing] 
       ② Launch the app and  input your < USER ID > and < Data Transfer Code > from [Data Transfer] on the Title screen.
       ③ Please check your < Ninja Rank > and < User Name > after the Data Transfer.
     
    ※ NOTES
    ・Please take note of your < USER ID > and < Data Transfer Code > beforehand.
    ・If you have not keeped your Data Transfer information, you will not be able to conduct Data Tranfer operation.
    ・Only In-app function of Data Transfer is recommended to use. We don't recommend any other way to conduct Data Transfer operation such as taking data backup with your PC.
    ・Once Data Tansfer is conducted to your new device, you will not be able to play the app with your old device.
    ・Please take note that you can't carry over your Ninja Pearls between different OSs
    ・If you have forgotten your Data Transfer Code, you can confirm it on the Data Transfer page from [Other] button
    ・DO NOT tell your Data Transfer information to any third party.

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  • I have mistakenly uninstalled the app. Please help.
    How To Play Registration/Cancel Data Transfer
    Please install [NARUTO SHIPPUDEN: Ultimate Ninja Blazing] again to your device and you are able to restore your data by using Data transfer function from the title screen.
     
    ※ If you have forgotten your USER ID and Data Transfer Code, you will not be able to restore your data. Please keep them safe.

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  • What is going to happen if I restart the app during the mission?
    How To Play Others/Notes
    [Solo Mission]
     If you relaunch the app during the mission, you can resume your play from the first turn of the Map you reached at last
     
    [With Multi play]
     If you relaunch the app during the mission, the connection between you and other players will be expired and the app will start from the title screen.

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No results

  • I purchased an item but it was not added to my account, what can I do?
    Fee/Point
    In-app purchase may not function correctly under the following circumstances;

    [1] When your device is under high stress
    Please conduct the following operation and retry under good communication circumstances;
    -Restart your device
    -Close all running apps (Stop multi-task)
    -Restart the app
     
    [2] Reflection may be delayed with various kinds of issue, mainly with communication error
    After conducting the in-app purchase, sometimes the result may be delayed to come out with various kinds of issue such as Google Play side server communication delay.
    Please be informed that sometimes this may take 2-3 days, so please be patient until then.
     
    [3] If none of [1] and [2] did not help you with your situation
    We need the following information to properly assist you.
    (1) Transaction Number(ID) which is written on the receipt e-mail from Google or Google Wallet(+)
    (2) Order day and time
    (3) Price
    (4) Purchased item name
    (5) User ID
    (6) User Name
    *If you have been conducting several transactions, we need details of every one of them which may not functioning correctly

    (+) How to confirm the purchase information(Android)
    Please follow the steps below:


    1. Log-in to the Google payment center with the Google Account you use when making your purchasehttps://payments.google.com/payments/home
    2. Click [Transaction]
    3. Open the detail page by clicking the relevant transaction


     Also, please check Google Play Help where you can see further details about how to review your order history.

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  • For Players who have troubles of updating the app
    Others/Notes
    The issue may be fixed with the following procedures;
     
    - Reboot your device
    Please confirm that whether rebooting your device fix the issue.
     
    - Stop multi-tasking
    Please close all running apps before you update the app.
     
    - Free up your memory
    The update may not be correctly conducted if you don't have enough memory in your device. In that case, please free up the memory by deleting unnecessary app or data files.
     
    - Download with Wi-Fi
    Please use Wi-Fi connection when you update the app 
     
    - Reinstall
    If none of these procedure described above help you with the issue, re-installing the app may fix it.
    However, please be informed that once you uninstall the app, the data will be lost.
    You can restore your data by using "Transfer Code". Please note that you need "User ID" and "Transfer Code" to conduct a data transfer.
     
    ※We don't take any responsibilities of loss caused by procedures described in this note.

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  • My in-app purchase is failed. Please help me.
    Fee/Point
    Please confirm your payment with the following procedure when your in-app purchase didn't go through correctly;
     
    [1] Log-in to Google Wallet(https://wallet.google.com/) with your Google account which is connected to the app
    [2] Display the purchase history
    [3] Check the purchase information on the list
     
    If you were able to confirm your purchase, please turn OFF the power of your device once and turn it ON, then check the Multitasking before you restart the app.
     
    [NOTES]
    The in-app purchase may take few 

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  • Please cancel the order.
    Fee/Point
    If the app has been purchased from Google Play, you are entitled for a refund if you cancel it within 2hours from purchase on Google Play.
     
    However, if there are no errors or malfunctions in the app, we don't accept refund under any circumstances. With this case, we are unable to refund your purchase. 

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  • Please help me with my purchase.
    Fee/Point
  • What OS are supported?
    Compatibility
    (As of Oct 23, 2019)
    Recommended OS version:
    Android 5.1 and up

    [Notes for Operation]
    [1] Please be sure to use this application with the operating system stated here.
    [2] Even if used with the above operating systems, the application may not function properly due to factors related to the usage environment or your device.
     

    Was this QA useful? useful useless Thank You

  • I lost my account and would like to get it back. So please help!
    Data Transfer

    Please submit a data restoration request from HERE, if you consent to the following "Precautions for data recovery".

    ■ "Precautions for data recovery" (Please be sure to read)

    ・You may not have more than one User Account at any given time.
    ・ If the provided information from you does not meet required standards for data recovery, we may not accept your request. We apologize for the inconvenience caused and appreciate your kind understanding in this matter. 
    ・ Even if the mail is sent after you reply, there is a possibility that we are unable to specify your data, even though we have used the provided information. If this the case, we are unable to accept your request.
    ・ Requests for disclosure of the result of the investigation for data recovery or criteria will not be replied to.
    ・ Even if your data can be specified, it might be difficult to be recovered depending on the status of the data.
    ・ It is not possible to integrate some data.
    ・ BANDAI NAMCO Entertainment Inc. cannot assume any responsibility if a user or third party suffers any damages or any damage is done in connection with this service due to data recovery, except in the case of willful action or gross negligence on our part.
    ・ Kindly take note that it may take some time to process your request due to the investigation for data recovery.

     

    Was this QA useful? useful useless Thank You

  • What is data transfer?
    Data Transfer Others/Notes
    ■ How to conduct data transfer
     
     <Advance preparation>
       ・Please use a stable network connection
     
     <What you need to with your current device>
       ① Launch [NARUTO SHIPPUDEN: Ultimate Ninja Blazing] 
       ② [Other] button --> [Data Transfer] --> confirm your Data Transfer Code
       ③ Take and save the screenshot of your < USER ID > and < Data Transfer Code > and keep it safe
     
     <What you need to do with your new device>
       ① Install [NARUTO SHIPPUDEN: Ultimate Ninja Blazing] 
       ② Launch the app and  input your < USER ID > and < Data Transfer Code > from [Data Transfer] on the Title screen.
       ③ Please check your < Ninja Rank > and < User Name > after the Data Transfer.
     
    ※ NOTES
    ・Please take note of your < USER ID > and < Data Transfer Code > beforehand.
    ・If you have not keeped your Data Transfer information, you will not be able to conduct Data Tranfer operation.
    ・Only In-app function of Data Transfer is recommended to use. We don't recommend any other way to conduct Data Transfer operation such as taking data backup with your PC.
    ・Once Data Tansfer is conducted to your new device, you will not be able to play the app with your old device.
    ・Please take note that you can't carry over your Ninja Pearls between different OSs
    ・If you have forgotten your Data Transfer Code, you can confirm it on the Data Transfer page from [Other] button
    ・DO NOT tell your Data Transfer information to any third party.

    Was this QA useful? useful useless Thank You

  • I have mistakenly uninstalled the app. Please help.
    How To Play Registration/Cancel Data Transfer
    Please install [NARUTO SHIPPUDEN: Ultimate Ninja Blazing] again to your device and you are able to restore your data by using Data transfer function from the title screen.
     
    ※ If you have forgotten your USER ID and Data Transfer Code, you will not be able to restore your data. Please keep them safe.

    Was this QA useful? useful useless Thank You

  • What is going to happen if I restart the app during the mission?
    How To Play Others/Notes
    [Solo Mission]
     If you relaunch the app during the mission, you can resume your play from the first turn of the Map you reached at last
     
    [With Multi play]
     If you relaunch the app during the mission, the connection between you and other players will be expired and the app will start from the title screen.

    Was this QA useful? useful useless Thank You