(Others)Pre-registration for application

News List

  • Notice2017/06/01

    Cancelation for registration of the mail magazine delivery service

    Others
    Notice2017/06/01

    Cancelation for registration of the mail magazine delivery service

    Others

    If you would like to cancel the registration of the mail magazine delivery service, sending you mails from address of ‘BANDAI NAMCO ENTERTAINMENT <www@id.banapassport.net>, Please release the registration following above instruction.

    [1] Press ‘Unsubscribe mail magazine delivery service’ (メールマガジンの配信停止はコチラ)located at the top of mail magazines.
    [2] Press ‘cancel for receipt’(受取解除) after confirming the e-mail address displayed

    *Caution
     If you never registered the mail magazine delivery service, you can unsubscribe the service following the above instruction.


  • Notice2017/06/01

    Cancelation for Pre-registration for application

    Others
    Notice2017/06/01

    Cancelation for Pre-registration for application

    Others

    Please send us inquiry following the below instruction if you would like to cancel your pre- registration

    [1] Press ‘If FAQ does not help you'
    [2] Press ‘Support Form’
    [3] Press ‘Next’ after entering the contents
     *Please enter the contents as much detail as possible.
     *Please enter the mail address used for pre-registration.
    [4] Press ‘Send’

    *Caution
     ・If you receive a confirmation mail for pre-registration that you have no idea of, cancelation of pre-registration is possible by our company. Please send us inquiry following above instruction.
     ・If you press ‘Comments and Requests in procedure [1] in above instruction, we cannot send you reply individually.


  • Notice2014/12/24

    About Time Zone with your Inquiry

    OthersCommon
    Notice2014/12/24

    About Time Zone with your Inquiry

    OthersCommon
    Thank you for using Bandai Namco Games service and products.
     
    We would like to inform all customers who are playing our app.
    We kindly ask you to send us an inquiry for the issue you have experienced in GMT(Greenwich Mean Time).
    This is in order for us to know your correct situation of your concern.
     
    Therefore, please refer to following time zone difference for the GMT.
     
    GMT-12 Baker Island, Howland Island
    GMT-11 American Samoa, Niue, Samoa, Tokelau
    GMT-10 Hawaii, Aleutian Islands west
    GMT-9 Alaska
    GMT-8 the United States, Canada and Mexico (Pacific Ocean time)
    GMT-7 the United States, Canada and Mexico (Mountain Time)
    GMT-6 United States, Canada and Mexico (Central Time)
    GMT-5 United States, Canada (Eastern Time), Cuba, Peru
    GMT-4:30 Venezuela
    GMT-4 Canada (Atlantic time), the majority of the Lesser Antilles, Brazil (Amazon time), Chile
    GMT-3:30 Canada (Newfoundland)
    GMT-3 Brazil (Brazil time), Argentina, Greenland
    GMT-2 Brazil (Fernando de Noronha Island)
    GMT-1 Azores, Cape Verde
    GMT±0 United Kingdom, Ireland, Portugal, Iceland, Africa west of Morocco, Ghana, etc.
    GMT+1 Central European time (France, Germany, etc.), West Africa time (Nigeria, Congo, etc.)
    GMT+2 Eastern European Time (Finland, Greece, etc.), Central African time, South Africa
    GMT+3 Russia (Kaliningrad), Ukraine, Belarus, Saudi Arabia, East Africa Time
    GMT+3:30 Iran
    GMT+4 Russia (Moscow), Azerbaijan, Georgia, the United Arab Emirates, Mauritius
    GMT+4:30 Afghanistan
    GMT+5 Pakistan
    GMT+5:30 India
    GMT+5:45 Nepal
    GMT+6 Russia (Yekaterinburg), Kazakhstan, Bangladesh
    GMT+6:30 Myanmar, Cocos Islands
    GMT+7 Russia (Omsk), Mongolia, Thailand, Vietnam, Jakarta
    GMT+8 Russia (Krasnoyarsk), China, Mongolia, Malaysia, Australia (Western Australia)
    GMT+8:45 Australia (Eucla)
    GMT+9 Russia (Irkutsk), South Korea, Japan, Palau
    GMT+9:30 Australia (Northern Territory, State of South Australia)
    GMT+10 Russia (Yakutsk), Guam, Australia Eastern Time
    GMT+10:30 Australia (Lord Howe Island)
    GMT+11 Russia (Vladivostok), Solomon Islands, New Caledonia
    GMT+12 Russia (Magadan), New Zealand, Fiji, Kiribati (Gilbert Islands)
    GMT+12:45 New Zealand (Chatham Island)
    GMT+13 Tonga, Kiribati (Phoenix Islands), Samoa (2012 or later), Tokelau (2012 or later)
    GMT+14 Kiribati (Line Islands)
     
    We sincerely apologize for the inconvenience.

No News

NoticeStatus explanation  

  • Notice Common notice and various types of information
  • Important Especially important notice and various type of information
  • Event Event notice and various type of information
  • Maintenance Maintenance Notice and various type of information
  • Notice Important notice and various type of information
  • Specification change Notice of game specification change and various type of information.
  • Leave information Notice of our leave and various type of information.
  • Confirming Checking
  • Being addressed Addressing
  • Been addressed Solved issue
  • Specification Specification

FAQ Search in the title

FAQ list

  • What should I do to unsubscribe mail magazine delivered by BANDAI NAMCO ENTERTAINMENT?
    Registration/Cancel
    If you would like to cancel the registration of the mail magazine delivery service sends you mails from address of ‘BANDAI NAMCO ENTERTAINMENT <www@id.banapassport.net>, Please release the registration following above instruction.

    [1] Press ‘Unsubscribe mail magazine delivery service’(メールマガジンの配信停止はコチラ) located at the top of mail magazines.
    [2] Press ‘Cancel for receipt’(受取解除) after confirming the e-mail address displayed

    *Caution
     If you never registered the mail magazine delivery service, you can unsubscribe the service following the above instruction.


     
  • What should I do to unsubscribe Pre-registration for application?
    Registration/Cancel
    Please send us inquiry following the below instruction if you would like to cancel your pre- registration.

    [1] Press ‘If FAQ does not help you’
    [2] Press ‘Support Form’
    [3] Press ‘Next’ after entering the contents
     *Please enter the contents as much detail as possible.
     *Please enter the mail address used for pre-registration.
    [4] Press “Send”

    *Caution
     ・If you receive a confirmation mail for pre-registration that you have no idea of, cancelation of pre-registration is possible by our company. Please send us inquiry following above instruction.
     ・If you press ‘Comments and Requests’ in procedure [1] in above instruction, we cannot send you reply individually.

There is not the target FAQ

  • Notice of Summer Holidays
    Others/Notes

    Notice of Summer Holidays


    - Thank you for using our services.
    - Due to the holiday period from August 11th, 2018 to August 15th, 2018, our office will be -closing. Please refer to the following information for the further details;

     
    [Holiday Period]
    ●August 11th, 2018 (Sat)--August 15th, 2018 (Wed) JST

    - As of the date above, we will accept your inquiry as usual. Nonetheless, in need of further investigation for our developer and collective, we would also take a while to reply from August 16th, 2018 onward.
    - Kindly please accept our apologies for taking a more time to reply by expected congestion between leave period. We appreciate for your patience and patronage.
    - We apologize for the inconvenience.
     

    Was this QA useful? useful useless Thank You

  • What should I do to unsubscribe mail magazine delivered by BANDAI NAMCO ENTERTAINMENT?
    Registration/Cancel
    If you would like to cancel the registration of the mail magazine delivery service sends you mails from address of ‘BANDAI NAMCO ENTERTAINMENT <www@id.banapassport.net>, Please release the registration following above instruction.

    [1] Press ‘Unsubscribe mail magazine delivery service’(メールマガジンの配信停止はコチラ) located at the top of mail magazines.
    [2] Press ‘Cancel for receipt’(受取解除) after confirming the e-mail address displayed

    *Caution
     If you never registered the mail magazine delivery service, you can unsubscribe the service following the above instruction.


     
  • What should I do to unsubscribe Pre-registration for application?
    Registration/Cancel
    Please send us inquiry following the below instruction if you would like to cancel your pre- registration.

    [1] Press ‘If FAQ does not help you’
    [2] Press ‘Support Form’
    [3] Press ‘Next’ after entering the contents
     *Please enter the contents as much detail as possible.
     *Please enter the mail address used for pre-registration.
    [4] Press “Send”

    *Caution
     ・If you receive a confirmation mail for pre-registration that you have no idea of, cancelation of pre-registration is possible by our company. Please send us inquiry following above instruction.
     ・If you press ‘Comments and Requests’ in procedure [1] in above instruction, we cannot send you reply individually.