(Google Play)Record of Grancrest War: Quartet Conflict

News List

  • Notice2017/07/01

    Regarding the delay with the purchase reflection

    Google PlayCommon
    Notice2017/07/01

    Regarding the delay with the purchase reflection

    Google PlayCommon
    Thank you for using BANDAI NAMCO Entertainment services.

    Currently, we are confirming that unspecified large number of people are experiencing unreflection of their in-app purchase due to the usage of your network.
    Please be noted that this issue may be solved when a certain time pasts, therefore we would like you to confirm it again later.
    However, if your purchase does not come through even after 2-3days, then we would like you to contact us with following information;

    [1] Date and Time of your purchase
    [2] Transaction ID number
    [3] The content of your purchase

    We apologize for the inconvenience.
     
  • Notice2015/12/27

    For Players who have troubles of updating the app

    Google PlayCommon
    Notice2015/12/27

    For Players who have troubles of updating the app

    Google PlayCommon
    The issue may be fixed with the following procedures;
     
    - Reboot your device
    Please confirm that whether rebooting your device fix the issue.
     
    - Stop multi-tasking
    Please close all running apps before you update the app.
     
    - Free up your memory
    The update may not be correctly conducted if you don't have enough memory in your device.
    In that case, please free up the memory by deleting unnecessary app or data files.
     
    - Download with Wi-Fi
    Please use Wi-Fi connection when you update the app 
     
    - Reinstall
    If none of these procedure described above help you with the issue, re-installing the app may fix it.
    However, please be informed that once you uninstall the app, the data will be lost.
    You can restore your data by using "Transfer Code".
    Please note that you need "User ID" and "Transfer Code" to conduct a data transfer.
     
    ※We don't take any responsibilities of loss caused by procedures described in this note.

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NoticeStatus explanation  

  • Notice Common notice and various types of information
  • Important Especially important notice and various type of information
  • Event Event notice and various type of information
  • Maintenance Maintenance Notice and various type of information
  • Notice Important notice and various type of information
  • Specification change Notice of game specification change and various type of information.
  • Leave information Notice of our leave and various type of information.
  • Confirming Checking
  • Being addressed Addressing
  • Been addressed Solved issue
  • Specification Specification

FAQ Search in the title

FAQ list

  • How can I migrate my game data to another device?
    Data Migration
    You can acquire the "Data Transfer ID" and set "Password" by the following procedure.
    *Before you start data migration, please also check "Important Notes for Data Transfer"

    ■Operation on your current device
    ●"Data Transfer ID" and "Password" setting
    1. Launch the app on your current device and tap "Support" at the upper right of the title screen.
    2. Tap "Data Transfer".
    3. Tap "Transfer Setting".
    4. Confirm "Your Data Transfer ID".
    5. Enter the password as alphanumeric 8 to 12 characters.
    6. Tap "Set".

    ■Operation on your new device
    ●After setting of "Data Transfer ID" and "Password"
    1. Launch the app on your new device and tap "Support" at the upper right of the title screen.
    2. Tap "Data Transfer".
    3. And then tap "Data Transfer".
    4. Enter "Your Data Transfer ID" and "Password" and then tap "Confirm".

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  • What OS are supported?
    Compatibility
    (As of May 16, 2018)

    Recommended OS Version:

    Android 4.4 or later

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  • What is data migration?
    Data Migration
    By setting a password beforehand, you can migrate your game data to another device.
    Also, you can restore your data in case the accident such like device initialization or deletion of the app data.

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  • Important Notes for Data Transfer.
    Data Migration
    Please kindly note the followings.

    ■Please confirm and set "Data Transfer ID" and "Password" beforehand.
       Also please be sure to take memorandum and/or save to PC mail address in preparation for the device lost and broken.

    ■In-app currency "Crest Stone" cannot be carried over when transferring game data between devices with a different OS.
    With this, it is recommended that you use any "Crest Stone" you have before transferring your game data. 

    [Notes]
    -Please note that "Crest Stone" which disappeared by data transfer between different OS will be excluded from supplement.
    -We do not disclose data transfer information nor accept data restoration etc., so please make sure to strictly manage necessary information by yourself for game data transfer.
    -Do not disclose/share your Data Transfer information to any third party.
    -Kindly be reminded that the "Password" which was issued during Transfer ID setting can be used repeatedly even after using it once.
    -Please backup your game data using the backup method setting provided by the in-game application. We are unable to guarantee the use of backup methods besides the one provided by the application such as data back-up by PC/SD card.

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  • If I deleted the app, what would happen to my play data?
    Data Migration
    If you delete (uninstall) the app from your device, the play data will also be deleted.
    It cannot be restored in case you deleted game data by mistake without setting data transfer setting in advance.

    With this, please make sure to set data transfer password beforehand.

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There is not the target FAQ

  • For Players who have troubles of updating the app
    Others/Notes
    The issue may be fixed with the following procedures;
     
    - Reboot your device
    Please confirm that whether rebooting your device fix the issue.
     
    - Stop multi-tasking
    Please close all running apps before you update the app.
     
    - Free up your memory
    The update may not be correctly conducted if you don't have enough memory in your device. In that case, please free up the memory by deleting unnecessary app or data files.
     
    - Download with Wi-Fi
    Please use Wi-Fi connection when you update the app 
     
    - Reinstall
    If none of these procedure described above help you with the issue, re-installing the app may fix it.
    However, please be informed that once you uninstall the app, the data will be lost.
    You can restore your data by using "Transfer Code". Please note that you need "User ID" and "Transfer Code" to conduct a data transfer.
     
    ※We don't take any responsibilities of loss caused by procedures described in this note.

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  • I purchased an item but it was not added to my account, what can I do?
    Fee/Point
    In-app purchase may not function correctly under the following circumstances;

    [1] When your device is under high stress
    Please conduct the following operation and retry under good communication circumstances;
    -Restart your device
    -Close all running apps (Stop multi-task)
    -Restart the app
     
    [2] Reflection may be delayed with various kinds of issue, mainly with communication error
    After conducting the in-app purchase, sometimes the result may be delayed to come out with various kinds of issue such as Google Play side server communication delay.
    Please be informed that sometimes this may take 2-3 days, so please be patient until then.
     
    [3] If none of [1] and [2] did not help you with your situation
    We need the following information to properly assist you.
    (1) Transaction Number(ID) which is written on the receipt e-mail from Google or Google Wallet(+)
    (2) Order day and time
    (3) Price
    (4) Purchased item name
    (5) User ID
    (6) User Name
    *If you have been conducting several transactions, we need details of every one of them which may not functioning correctly

    (+) How to confirm the purchase information(Android)
    Please follow the steps below:


    1. Log-in to the Google payment center with the Google Account you use when making your purchasehttps://payments.google.com/payments/home
    2. Click [Transaction]
    3. Open the detail page by clicking the relevant transaction


     Also, please check Google Play Help where you can see further details about how to review your order history.

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  • My in-app purchase is failed. Please help me.
    Fee/Point
    Please confirm your payment with the following procedure when your in-app purchase didn't go through correctly;
     
    [1] Log-in to Google Wallet(https://wallet.google.com/) with your Google account which is connected to the app
    [2] Display the purchase history
    [3] Check the purchase information on the list
     
    If you were able to confirm your purchase, please turn OFF the power of your device once and turn it ON, then check the Multitasking before you restart the app.
     
    [NOTES]
    The in-app purchase may take few 

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  • Please cancel the order.
    Fee/Point
    If the app has been purchased from Google Play, you are entitled for a refund if you cancel it within 2hours from purchase on Google Play.
     
    However, if there are no errors or malfunctions in the app, we don't accept refund under any circumstances. With this case, we are unable to refund your purchase. 

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  • Please help me with my purchase.
    Fee/Point
  • How can I migrate my game data to another device?
    Data Migration
    You can acquire the "Data Transfer ID" and set "Password" by the following procedure.
    *Before you start data migration, please also check "Important Notes for Data Transfer"

    ■Operation on your current device
    ●"Data Transfer ID" and "Password" setting
    1. Launch the app on your current device and tap "Support" at the upper right of the title screen.
    2. Tap "Data Transfer".
    3. Tap "Transfer Setting".
    4. Confirm "Your Data Transfer ID".
    5. Enter the password as alphanumeric 8 to 12 characters.
    6. Tap "Set".

    ■Operation on your new device
    ●After setting of "Data Transfer ID" and "Password"
    1. Launch the app on your new device and tap "Support" at the upper right of the title screen.
    2. Tap "Data Transfer".
    3. And then tap "Data Transfer".
    4. Enter "Your Data Transfer ID" and "Password" and then tap "Confirm".

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  • What OS are supported?
    Compatibility
    (As of May 16, 2018)

    Recommended OS Version:

    Android 4.4 or later

    Was this QA useful? useful useless Thank You

  • What is data migration?
    Data Migration
    By setting a password beforehand, you can migrate your game data to another device.
    Also, you can restore your data in case the accident such like device initialization or deletion of the app data.

    Was this QA useful? useful useless Thank You

  • Important Notes for Data Transfer.
    Data Migration
    Please kindly note the followings.

    ■Please confirm and set "Data Transfer ID" and "Password" beforehand.
       Also please be sure to take memorandum and/or save to PC mail address in preparation for the device lost and broken.

    ■In-app currency "Crest Stone" cannot be carried over when transferring game data between devices with a different OS.
    With this, it is recommended that you use any "Crest Stone" you have before transferring your game data. 

    [Notes]
    -Please note that "Crest Stone" which disappeared by data transfer between different OS will be excluded from supplement.
    -We do not disclose data transfer information nor accept data restoration etc., so please make sure to strictly manage necessary information by yourself for game data transfer.
    -Do not disclose/share your Data Transfer information to any third party.
    -Kindly be reminded that the "Password" which was issued during Transfer ID setting can be used repeatedly even after using it once.
    -Please backup your game data using the backup method setting provided by the in-game application. We are unable to guarantee the use of backup methods besides the one provided by the application such as data back-up by PC/SD card.

    Was this QA useful? useful useless Thank You

  • If I deleted the app, what would happen to my play data?
    Data Migration
    If you delete (uninstall) the app from your device, the play data will also be deleted.
    It cannot be restored in case you deleted game data by mistake without setting data transfer setting in advance.

    With this, please make sure to set data transfer password beforehand.

    Was this QA useful? useful useless Thank You