(iOS)GUNDAM BATTLE: GUNPLA WARFARE

News List

  • Being addressed2019/08/05

    Currently confirmed malfunction

    iOS
    Being addressed2019/08/05

    Currently confirmed malfunction

    iOS

    Thank you for playing GUNDAM BATTLE: GUNPLA WARFARE.

    It has been confirmed that operational malfunctions occur as below,

    ●Recovery notification comes even though EN have not recovered yet.

    ●Notification comes even though push notification is turned off

    ●Exclamation mark ('!') does not disappear 

    ●By tapping ‘Collection’, the application is forced to finish

    We are currently investigating the issues and will later update this announcement with further details.

    Please wait until the completion of the investigation and response.

    Currently, we are receiving many inquiries regarding the issues.

    Please allow this announcement to serve as our reply to inquiries regarding the issues.

     

    We apologize for the inconvenience and appreciate your understanding in this matter.

  • Important2017/11/30

    How to settle that the latest update is not reflected in the App Store

    iOSCommon
    Important2017/11/30

    How to settle that the latest update is not reflected in the App Store

    iOSCommon
    Thank you for playing BANDAI NAMCO games and using our products.

    Customers using iOS devices may be notified that the app needs to be updated, but even if you access the App Store after watching the notification, sometimes the latest update is not reflected in the App Store.
    In that case, please try the following process.

    *How to Update
    [1] Access to "App Store"
    [2] Swipe the screen downwards on the "Update" tab and then update

    Thank you for your understanding and continuous support.
  • Notice2015/12/27

    For Players who have troubles of updating the app

    iOSCommon
    Notice2015/12/27

    For Players who have troubles of updating the app

    iOSCommon
    The issue may be fixed with the following procedures;
     
    - Reboot your device
    Please confirm that whether rebooting your device fix the issue.
     
    - Stop multi-tasking
    Please close all running apps before you update the app.
     
    - Free up your memory
    The update may not be correctly conducted if you don't have enough memory in your device.
    In that case, please free up the memory by deleting unnecessary app or data files.
     
    - Download with Wi-Fi
    Please use Wi-Fi connection when you update the app 
     
    - Reinstall
    If none of these procedure described above help you with the issue, re-installing the app may fix it.
    However, please be informed that once you uninstall the app, the data will be lost.
    You can restore your data by using "Transfer Code".
    Please note that you need "User ID" and "Transfer Code" to conduct a data transfer.
     
    ※We don't take any responsibilities of loss caused by procedures described in this note.

  • Being addressed2019/08/05

    Currently confirmed malfunction

    iOS
    Being addressed2019/08/05

    Currently confirmed malfunction

    iOS

    Thank you for playing GUNDAM BATTLE: GUNPLA WARFARE.

    It has been confirmed that operational malfunctions occur as below,

    ●Recovery notification comes even though EN have not recovered yet.

    ●Notification comes even though push notification is turned off

    ●Exclamation mark ('!') does not disappear 

    ●By tapping ‘Collection’, the application is forced to finish

    We are currently investigating the issues and will later update this announcement with further details.

    Please wait until the completion of the investigation and response.

    Currently, we are receiving many inquiries regarding the issues.

    Please allow this announcement to serve as our reply to inquiries regarding the issues.

     

    We apologize for the inconvenience and appreciate your understanding in this matter.

NoticeStatus explanation  

  • Notice Common notice and various types of information
  • Important Especially important notice and various type of information
  • Event Event notice and various type of information
  • Maintenance Maintenance Notice and various type of information
  • Notice Important notice and various type of information
  • Specification change Notice of game specification change and various type of information.
  • Leave information Notice of our leave and various type of information.
  • Confirming Checking
  • Being addressed Addressing
  • Been addressed Solved issue
  • Specification Specification

FAQ Search in the title

FAQ list

  • What OS are supported?
    Compatibility
    (As of March 19, 2019)
    Recommended OS version:
    iOS 9.0 and up(iPhone 6S and up)

    [Notes for Operation]
    [1] Please be sure to use this application with the operating system stated here.
    [2] Even if used with the above operating systems, the application may not function properly due to factors related to the usage environment or your device.

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  • 【Important】Are there any notes I should be aware of while I do Data Transfer?
    Data Transfer

    Please be noted for data transfer as follows.
    Please refer here for checking transfer information and transfer procedure.

    ●Please note if you are in the process of purchasing, the purchase request will be cancelled.
    ●In case your data was transferred from your original device to new one, you cannot play any more  using the same data with your original device .
    If you would like to play with your old device at any cost, perform account liking using the new device at first,
    transfer your play data again and then start playing the application with your old device.

    Note for transfer code
    ・The number of usable time of trransfer code is limited to once. 
    ・Transfer code never expires.
    ・Code can be issued as number of times, but please note that only the latest code is enabled.

    Note for management of data transfer information
    ・If you have not completed the setting of transfer or transfer information is unknown, data transfer is not possible.
    ・Please make sure to confirm transfer information (setting) and take down a handwritten memo of necessary transfer information or email it to your PC to save it, before starting to play the application.
     Please make sure to strictly manage necessary information for game data transfer by yourself.We do not disclose data transfer information for any reason (loss etc.)
    (Saving a screenshot or e-mail on your device may render you unable to access the information in the case of damage to your device.)
    ・Data transfer operations other than the application, such as data backup function by PC are not subject to operation guarantee.

    Note for data transfer
    ・Please select a stable communication environment when transferring your data.
    ・If a connection is lost when using your transfer code, the code would potentially become invalid. 

    Note for data transfer between different OSs
    ・Data transfer between different OSs [iOS to android] or [iOS to android] is possible. 
    Please note that Haro Chip cannot be carried over when transferring game data between devices with a different OS.

    After completing data transfer
    ・After successfully completing your data transfer, the ID cannot be transferred to another device for the next 24 hours.
    After completing data transfer, your transfer information will be changed. Please make sure to check your data transfer information again and take memorandum.
     

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  • Will the game data be lost if I delete the app?
    How To Play

     If the app is deleted, you will be unable to continue from previous gameplay data.

    If account linkage and/or issuing code for data transfer had not been performed,
    you will need to start the game from the beginning after you re-install the game.
    Before deleting the app, please be sure to perform linkage via various accounts and/or to issue a code,
    via "Shortcut Menu" on Home screen > "Other" > "Various Settings" > "Data transfer".

     

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  • How can I transfer my game data to another device?
    Data Transfer

    Data transfers in this app may be performed via 3 methods, by using "Facebook account", "Google account", or "transfer code".

    Preparations before transfer](Old device)

    1. On Home screen, tap "Shortcut Menu" > "Other".
    2. Tap "Other" > "Various Settings" > "Data Transfer".
    3. Register the respective accounts and perform data linking, or issue a transfer code.

    Preparations after transfer](New device)

    1. Install this app.
    2.Tap "Data Transfer" by the bottom of Title screen.
    3. Select and tap one out of "Facebook account transfer", "Google account transfer", or "Enter transfer code".
    ・ If you wish to transfer via Facebook or Google accounts, please tap "Transfer".
    ・ If you wish to transfer via "Enter transfer code", please enter the code that you issued and the password.

    Notes
    Please select a stable communication environment when transferring your data.
    If a connection is lost when using your transfer code, the code would potentially become invalid.
    In this case, please contact and give us information of the code via Inquiry in the application.

    Note for data transfer between different OSs
    Data transfer between different OSs [iOS to android] or [iOS to android] is possible. 
      Please note that Haro Chip cannot be carried over when transferring game data between devices with a different OS.

     Please see here for other information

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  • The operations are very slow: what can I do?
    Compatibility

    Please try Reduction mode.

    Please select "Shortcut Menu" from Home screen > "Other" > "Various Settings" > "Reduction mode". 
    Once the setting for this section is changed to "ON", Reduction mode will be in effect, and operations will be more lightweight.

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  • For Players who have troubles of updating the app
    Others/Notes
    The issue may be fixed with the following procedures;
     
    - Reboot your device
    Please confirm that whether rebooting your device fix the issue.
     
    - Stop multi-tasking
    Please close all running apps before you update the app.
     
    - Free up your memory
    The update may not be correctly conducted if you don't have enough memory in your device.
    In that case, please free up the memory by deleting unnecessary app or data files.
     
    - Download with Wi-Fi
    Please use Wi-Fi connection when you update the app 
     
    - Reinstall
    If none of these procedure described above help you with the issue, re-installing the app may fix it.
    However, please be informed that once you uninstall the app, the data will be lost.
    You can restore your data by using "Transfer Code". Please note that you need "User ID" and "Transfer Code" to conduct a data transfer.
     
    ※We don't take any responsibilities of loss caused by procedures described in this note.

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  • Which content is compatible with iOS 9?
    Compatibility
    Regarding the compatibility of "iOS 9", it is different from each content.
    Therefore, we would like to ask you to confirm in each application's notice or the download page of each content in App Store.

    *Notes
    In case it is incompatible, there is a possibility that the application does not work properly.
    Therefore, please refrain from updating to "iOS 9" until it is completed.

    *Regarding devices "iPhone 6s" and "iPhone 6s Plus"
    With each content's compatibility of "iPhone 6s", "iPhone 6s Plus", we would also like you to confirm in the notice of each app or download pages of App Store.
     

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  • I purchased an item but it was not added to my account, what can I do?
    Fee/Point
    In-app purchase may not function correctly under the following circumstances;
     
    [1] When your device is under high stress
    Please conduct the following operation and retry under good communication circumstances;
    -Restart your device
    -Close all running apps (Stop multi-task)
    -Restart the app
     
    [2] Reflection may be delayed with various kinds of issue, mainly with communication error
    After conducting the in-app purchase, sometimes the result may be delayed to come out with various kinds of issue such as App Store side server communication delay.
    Please be informed that sometimes this may take 2-3 days, so please be patient until then.
     
    [3] If none of [1] and [2] did not help you with your situation
    We need the following information to properly assist you.
     
    (1)Order day and time
    (2)Price
    (3)Purchased item name
    (4)User ID
    (5)User Name
    *If you have been conducting several transactions, we need details of every one of them which may not functioning correctly

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  • I haven't received the invoice e-mail from you. Why?
    Fee/Point
    The invoice will be send from Apple Inc. The e-mail may take few days to be received after your purchase.

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  • The app shows "Waiting" and I can play it since the last update. What can I do?
    How To Play
    Please try all the following methods when your device shows "Waiting";
     
    [1] Make sure your Network connection is stable and try the steps below
    + Turn the power OFF
    (Press and hold the Sleep/Wake button until the red slider appears. Drag the slider to turn your device completely off.
    After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.)
     
    + Stop Multitasking
    # with iOS 6 or older
    Double-click the Home button to see recently used apps. Long-press icons and tap the [-] mark on the left top.
    # with iOS 7 or later
    Double-click the Home button to see recently used apps. Then swipe up on the app you want to close.
     
    [2] Reset your device
    Press and hold the power button and home button at the same time. Please keep pressing even when the power off menu is displayed on screen > Release the buttons when the Apple logo has appeared > Please wait until the device starts again
    **No data or settings will be lost from this procedure.
     
    If the issues still persist after the above methods, please update the version of this app using your computer, and then sync it to your device.

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  • What OS are supported?
    Compatibility
    (As of March 19, 2019)
    Recommended OS version:
    iOS 9.0 and up(iPhone 6S and up)

    [Notes for Operation]
    [1] Please be sure to use this application with the operating system stated here.
    [2] Even if used with the above operating systems, the application may not function properly due to factors related to the usage environment or your device.

    Was this QA useful? useful useless Thank You

  • 【Important】Are there any notes I should be aware of while I do Data Transfer?
    Data Transfer

    Please be noted for data transfer as follows.
    Please refer here for checking transfer information and transfer procedure.

    ●Please note if you are in the process of purchasing, the purchase request will be cancelled.
    ●In case your data was transferred from your original device to new one, you cannot play any more  using the same data with your original device .
    If you would like to play with your old device at any cost, perform account liking using the new device at first,
    transfer your play data again and then start playing the application with your old device.

    Note for transfer code
    ・The number of usable time of trransfer code is limited to once. 
    ・Transfer code never expires.
    ・Code can be issued as number of times, but please note that only the latest code is enabled.

    Note for management of data transfer information
    ・If you have not completed the setting of transfer or transfer information is unknown, data transfer is not possible.
    ・Please make sure to confirm transfer information (setting) and take down a handwritten memo of necessary transfer information or email it to your PC to save it, before starting to play the application.
     Please make sure to strictly manage necessary information for game data transfer by yourself.We do not disclose data transfer information for any reason (loss etc.)
    (Saving a screenshot or e-mail on your device may render you unable to access the information in the case of damage to your device.)
    ・Data transfer operations other than the application, such as data backup function by PC are not subject to operation guarantee.

    Note for data transfer
    ・Please select a stable communication environment when transferring your data.
    ・If a connection is lost when using your transfer code, the code would potentially become invalid. 

    Note for data transfer between different OSs
    ・Data transfer between different OSs [iOS to android] or [iOS to android] is possible. 
    Please note that Haro Chip cannot be carried over when transferring game data between devices with a different OS.

    After completing data transfer
    ・After successfully completing your data transfer, the ID cannot be transferred to another device for the next 24 hours.
    After completing data transfer, your transfer information will be changed. Please make sure to check your data transfer information again and take memorandum.
     

    Was this QA useful? useful useless Thank You

  • Will the game data be lost if I delete the app?
    How To Play

     If the app is deleted, you will be unable to continue from previous gameplay data.

    If account linkage and/or issuing code for data transfer had not been performed,
    you will need to start the game from the beginning after you re-install the game.
    Before deleting the app, please be sure to perform linkage via various accounts and/or to issue a code,
    via "Shortcut Menu" on Home screen > "Other" > "Various Settings" > "Data transfer".

     

    Was this QA useful? useful useless Thank You

  • How can I transfer my game data to another device?
    Data Transfer

    Data transfers in this app may be performed via 3 methods, by using "Facebook account", "Google account", or "transfer code".

    Preparations before transfer](Old device)

    1. On Home screen, tap "Shortcut Menu" > "Other".
    2. Tap "Other" > "Various Settings" > "Data Transfer".
    3. Register the respective accounts and perform data linking, or issue a transfer code.

    Preparations after transfer](New device)

    1. Install this app.
    2.Tap "Data Transfer" by the bottom of Title screen.
    3. Select and tap one out of "Facebook account transfer", "Google account transfer", or "Enter transfer code".
    ・ If you wish to transfer via Facebook or Google accounts, please tap "Transfer".
    ・ If you wish to transfer via "Enter transfer code", please enter the code that you issued and the password.

    Notes
    Please select a stable communication environment when transferring your data.
    If a connection is lost when using your transfer code, the code would potentially become invalid.
    In this case, please contact and give us information of the code via Inquiry in the application.

    Note for data transfer between different OSs
    Data transfer between different OSs [iOS to android] or [iOS to android] is possible. 
      Please note that Haro Chip cannot be carried over when transferring game data between devices with a different OS.

     Please see here for other information

    Was this QA useful? useful useless Thank You

  • The operations are very slow: what can I do?
    Compatibility

    Please try Reduction mode.

    Please select "Shortcut Menu" from Home screen > "Other" > "Various Settings" > "Reduction mode". 
    Once the setting for this section is changed to "ON", Reduction mode will be in effect, and operations will be more lightweight.

    Was this QA useful? useful useless Thank You