(Google Play)GUNDAM BATTLE: GUNPLA WARFARE

News List

  • Important2019/08/06 NEW!!

    Customers using Android OS under 6.0

    Google Play
    Important2019/08/06 NEW!!

    Customers using Android OS under 6.0

    Google Play

    Thank you for playing GUNDAM BATTLE: GUNPLA WARFARE.

     

    Though Recommended Android OS version was stated as 5.0 or higher’, we confirmed that the application does not function properly in an operating environment of ‘Android OS version 6.0 or lower’.

     

    For this reason, Recommended Android OS version has been changed on Aug. 2nd (Fri).

     

    Please refer to the below, for the details of the operating system.

     

    WhatOS are supported?

     

    We hope you will update your OS, if it does not meet the system requirements.

    Even if playing with the above operating systems, the application may not function properly due to factors related to the usage environment or your device.

     

     

    We apologize for inconvenience caused and appreciate for your kind understanding.

  • Being addressed2019/08/05

    Currently confirmed malfunction

    Google Play
    Being addressed2019/08/05

    Currently confirmed malfunction

    Google Play

    Thank you for playing GUNDAM BATTLE: GUNPLA WARFARE.

    It has been confirmed that operational malfunctions occur as below,

    ●Recovery notification comes even though EN have not recovered yet.

    ●Notification comes even though push notification is turned off

    ●Exclamation mark ('!') does not disappear 

    ●By tapping ‘Collection’, the application is forced to finish

    We are currently investigating the issues and will later update this announcement with further details.

    Please wait until the completion of the investigation and response.

    Currently, we are receiving many inquiries regarding the issues.

    Please allow this announcement to serve as our reply to inquiries regarding the issues.

     

    We apologize for the inconvenience and appreciate your understanding in this matter.

  • Notice2017/07/01

    Regarding the delay with the purchase reflection

    Google PlayCommon
    Notice2017/07/01

    Regarding the delay with the purchase reflection

    Google PlayCommon
    Thank you for using BANDAI NAMCO Entertainment services.

    Currently, we are confirming that unspecified large number of people are experiencing unreflection of their in-app purchase due to the usage of your network.
    Please be noted that this issue may be solved when a certain time pasts, therefore we would like you to confirm it again later.
    However, if your purchase does not come through even after 2-3days, then we would like you to contact us with following information;

    [1] Date and Time of your purchase
    [2] Transaction ID number
    [3] The content of your purchase

    We apologize for the inconvenience.
     
  • Being addressed2019/08/05

    Currently confirmed malfunction

    Google Play
    Being addressed2019/08/05

    Currently confirmed malfunction

    Google Play

    Thank you for playing GUNDAM BATTLE: GUNPLA WARFARE.

    It has been confirmed that operational malfunctions occur as below,

    ●Recovery notification comes even though EN have not recovered yet.

    ●Notification comes even though push notification is turned off

    ●Exclamation mark ('!') does not disappear 

    ●By tapping ‘Collection’, the application is forced to finish

    We are currently investigating the issues and will later update this announcement with further details.

    Please wait until the completion of the investigation and response.

    Currently, we are receiving many inquiries regarding the issues.

    Please allow this announcement to serve as our reply to inquiries regarding the issues.

     

    We apologize for the inconvenience and appreciate your understanding in this matter.

NoticeStatus explanation  

  • Notice Common notice and various types of information
  • Important Especially important notice and various type of information
  • Event Event notice and various type of information
  • Maintenance Maintenance Notice and various type of information
  • Notice Important notice and various type of information
  • Specification change Notice of game specification change and various type of information.
  • Leave information Notice of our leave and various type of information.
  • Confirming Checking
  • Being addressed Addressing
  • Been addressed Solved issue
  • Specification Specification

FAQ Search in the title

FAQ list

  • What OS are supported?
    Compatibility
    (As of March 19, 2019)
    Recommended OS version:
    Android 6.0 and up
    Memory (RAM) 2GB or more

    [Notes for Operation]
    [1] Please be sure to use this application with the operating system stated here.
    [2] Even if used with the above operating systems, the application may not function properly due to factors related to the usage environment or your device.

    Was this QA useful? useful useless Thank You

  • 【Important】Are there any notes I should be aware of while I do Data Transfer?
    Data Transfer

    Please be noted for data transfer as follows.
    Please refer here for checking transfer information and transfer procedure.

    ●Please note if you are in the process of purchasing, the purchase request will be cancelled.
    ●In case your data was transferred from your original device to new one, you cannot play any more  using the same data with your original device .
    If you would like to play with your old device at any cost, perform account liking using the new device at first,
    transfer your play data again and then start playing the application with your old device.

    Note for transfer code
    ・The number of usable time of trransfer code is limited to once. 
    ・Transfer code never expires.
    ・Code can be issued as number of times, but please note that only the latest code is enabled.

    Note for management of data transfer information
    ・If you have not completed the setting of transfer or transfer information is unknown, data transfer is not possible.
    ・Please make sure to confirm transfer information (setting) and take down a handwritten memo of necessary transfer information or email it to your PC to save it, before starting to play the application.
     Please make sure to strictly manage necessary information for game data transfer by yourself.We do not disclose data transfer information for any reason (loss etc.)
    (Saving a screenshot or e-mail on your device may render you unable to access the information in the case of damage to your device.)
    ・Data transfer operations other than the application, such as data backup function by PC are not subject to operation guarantee.

    Note for data transfer
    ・Please select a stable communication environment when transferring your data.
    ・If a connection is lost when using your transfer code, the code would potentially become invalid. 

    Note for data transfer between different OSs
    ・Data transfer between different OSs [iOS to android] or [iOS to android] is possible. 
    Please note that Haro Chip cannot be carried over when transferring game data between devices with a different OS.

    After completing data transfer
    ・After successfully completing your data transfer, the ID cannot be transferred to another device for the next 24 hours.
    After completing data transfer, your transfer information will be changed. Please make sure to check your data transfer information again and take memorandum.
     

    Was this QA useful? useful useless Thank You

  • Will the game data be lost if I delete the app?
    How To Play

     If the app is deleted, you will be unable to continue from previous gameplay data.

    If account linkage and/or issuing code for data transfer had not been performed,
    you will need to start the game from the beginning after you re-install the game.
    Before deleting the app, please be sure to perform linkage via various accounts and/or to issue a code,
    via "Shortcut Menu" on Home screen > "Other" > "Various Settings" > "Data transfer".

     

    Was this QA useful? useful useless Thank You

  • How can I transfer my game data to another device?
    Data Transfer

    Data transfers in this app may be performed via 3 methods, by using "Facebook account", "Google account", or "transfer code".

    Preparations before transfer](Old device)

    1. On Home screen, tap "Shortcut Menu" > "Other".
    2. Tap "Other" > "Various Settings" > "Data Transfer".
    3. Register the respective accounts and perform data linking, or issue a transfer code.

    Preparations after transfer](New device)

    1. Install this app.
    2.Tap "Data Transfer" by the bottom of Title screen.
    3. Select and tap one out of "Facebook account transfer", "Google account transfer", or "Enter transfer code".
    ・ If you wish to transfer via Facebook or Google accounts, please tap "Transfer".
    ・ If you wish to transfer via "Enter transfer code", please enter the code that you issued and the password.

    Notes
    Please select a stable communication environment when transferring your data.
    If a connection is lost when using your transfer code, the code would potentially become invalid.
    In this case, please contact and give us information of the code via Inquiry in the application.

    Note for data transfer between different OSs
    Data transfer between different OSs [iOS to android] or [iOS to android] is possible. 
      Please note that Haro Chip cannot be carried over when transferring game data between devices with a different OS.

     Please see here for other information

    Was this QA useful? useful useless Thank You

  • The operations are very slow: what can I do?
    Compatibility

    Please try Reduction mode.

    Please select "Shortcut Menu" from Home screen > "Other" > "Various Settings" > "Reduction mode". 
    Once the setting for this section is changed to "ON", Reduction mode will be in effect, and operations will be more lightweight.

    Was this QA useful? useful useless Thank You

No results

  • I purchased an item but it was not added to my account, what can I do?
    Fee/Point
    In-app purchase may not function correctly under the following circumstances;

    [1] When your device is under high stress
    Please conduct the following operation and retry under good communication circumstances;
    -Restart your device
    -Close all running apps (Stop multi-task)
    -Restart the app
     
    [2] Reflection may be delayed with various kinds of issue, mainly with communication error
    After conducting the in-app purchase, sometimes the result may be delayed to come out with various kinds of issue such as Google Play side server communication delay.
    Please be informed that sometimes this may take 2-3 days, so please be patient until then.
     
    [3] If none of [1] and [2] did not help you with your situation
    We need the following information to properly assist you.
    (1) Transaction Number(ID) which is written on the receipt e-mail from Google or Google Wallet(+)
    (2) Order day and time
    (3) Price
    (4) Purchased item name
    (5) User ID
    (6) User Name
    *If you have been conducting several transactions, we need details of every one of them which may not functioning correctly

    (+) How to confirm the purchase information(Android)
    Please follow the steps below:


    1. Log-in to the Google payment center with the Google Account you use when making your purchasehttps://payments.google.com/payments/home
    2. Click [Transaction]
    3. Open the detail page by clicking the relevant transaction


     Also, please check Google Play Help where you can see further details about how to review your order history.

    Was this QA useful? useful useless Thank You

  • For Players who have troubles of updating the app
    Others/Notes
    The issue may be fixed with the following procedures;
     
    - Reboot your device
    Please confirm that whether rebooting your device fix the issue.
     
    - Stop multi-tasking
    Please close all running apps before you update the app.
     
    - Free up your memory
    The update may not be correctly conducted if you don't have enough memory in your device. In that case, please free up the memory by deleting unnecessary app or data files.
     
    - Download with Wi-Fi
    Please use Wi-Fi connection when you update the app 
     
    - Reinstall
    If none of these procedure described above help you with the issue, re-installing the app may fix it.
    However, please be informed that once you uninstall the app, the data will be lost.
    You can restore your data by using "Transfer Code". Please note that you need "User ID" and "Transfer Code" to conduct a data transfer.
     
    ※We don't take any responsibilities of loss caused by procedures described in this note.

    Was this QA useful? useful useless Thank You

  • My in-app purchase is failed. Please help me.
    Fee/Point
    Please confirm your payment with the following procedure when your in-app purchase didn't go through correctly;
     
    [1] Log-in to Google Wallet(https://wallet.google.com/) with your Google account which is connected to the app
    [2] Display the purchase history
    [3] Check the purchase information on the list
     
    If you were able to confirm your purchase, please turn OFF the power of your device once and turn it ON, then check the Multitasking before you restart the app.
     
    [NOTES]
    The in-app purchase may take few 

    Was this QA useful? useful useless Thank You

  • Please cancel the order.
    Fee/Point
    If the app has been purchased from Google Play, you are entitled for a refund if you cancel it within 2hours from purchase on Google Play.
     
    However, if there are no errors or malfunctions in the app, we don't accept refund under any circumstances. With this case, we are unable to refund your purchase. 

    Was this QA useful? useful useless Thank You

  • Please help me with my purchase.
    Fee/Point
  • What OS are supported?
    Compatibility
    (As of March 19, 2019)
    Recommended OS version:
    Android 6.0 and up
    Memory (RAM) 2GB or more

    [Notes for Operation]
    [1] Please be sure to use this application with the operating system stated here.
    [2] Even if used with the above operating systems, the application may not function properly due to factors related to the usage environment or your device.

    Was this QA useful? useful useless Thank You

  • 【Important】Are there any notes I should be aware of while I do Data Transfer?
    Data Transfer

    Please be noted for data transfer as follows.
    Please refer here for checking transfer information and transfer procedure.

    ●Please note if you are in the process of purchasing, the purchase request will be cancelled.
    ●In case your data was transferred from your original device to new one, you cannot play any more  using the same data with your original device .
    If you would like to play with your old device at any cost, perform account liking using the new device at first,
    transfer your play data again and then start playing the application with your old device.

    Note for transfer code
    ・The number of usable time of trransfer code is limited to once. 
    ・Transfer code never expires.
    ・Code can be issued as number of times, but please note that only the latest code is enabled.

    Note for management of data transfer information
    ・If you have not completed the setting of transfer or transfer information is unknown, data transfer is not possible.
    ・Please make sure to confirm transfer information (setting) and take down a handwritten memo of necessary transfer information or email it to your PC to save it, before starting to play the application.
     Please make sure to strictly manage necessary information for game data transfer by yourself.We do not disclose data transfer information for any reason (loss etc.)
    (Saving a screenshot or e-mail on your device may render you unable to access the information in the case of damage to your device.)
    ・Data transfer operations other than the application, such as data backup function by PC are not subject to operation guarantee.

    Note for data transfer
    ・Please select a stable communication environment when transferring your data.
    ・If a connection is lost when using your transfer code, the code would potentially become invalid. 

    Note for data transfer between different OSs
    ・Data transfer between different OSs [iOS to android] or [iOS to android] is possible. 
    Please note that Haro Chip cannot be carried over when transferring game data between devices with a different OS.

    After completing data transfer
    ・After successfully completing your data transfer, the ID cannot be transferred to another device for the next 24 hours.
    After completing data transfer, your transfer information will be changed. Please make sure to check your data transfer information again and take memorandum.
     

    Was this QA useful? useful useless Thank You

  • Will the game data be lost if I delete the app?
    How To Play

     If the app is deleted, you will be unable to continue from previous gameplay data.

    If account linkage and/or issuing code for data transfer had not been performed,
    you will need to start the game from the beginning after you re-install the game.
    Before deleting the app, please be sure to perform linkage via various accounts and/or to issue a code,
    via "Shortcut Menu" on Home screen > "Other" > "Various Settings" > "Data transfer".

     

    Was this QA useful? useful useless Thank You

  • How can I transfer my game data to another device?
    Data Transfer

    Data transfers in this app may be performed via 3 methods, by using "Facebook account", "Google account", or "transfer code".

    Preparations before transfer](Old device)

    1. On Home screen, tap "Shortcut Menu" > "Other".
    2. Tap "Other" > "Various Settings" > "Data Transfer".
    3. Register the respective accounts and perform data linking, or issue a transfer code.

    Preparations after transfer](New device)

    1. Install this app.
    2.Tap "Data Transfer" by the bottom of Title screen.
    3. Select and tap one out of "Facebook account transfer", "Google account transfer", or "Enter transfer code".
    ・ If you wish to transfer via Facebook or Google accounts, please tap "Transfer".
    ・ If you wish to transfer via "Enter transfer code", please enter the code that you issued and the password.

    Notes
    Please select a stable communication environment when transferring your data.
    If a connection is lost when using your transfer code, the code would potentially become invalid.
    In this case, please contact and give us information of the code via Inquiry in the application.

    Note for data transfer between different OSs
    Data transfer between different OSs [iOS to android] or [iOS to android] is possible. 
      Please note that Haro Chip cannot be carried over when transferring game data between devices with a different OS.

     Please see here for other information

    Was this QA useful? useful useless Thank You

  • The operations are very slow: what can I do?
    Compatibility

    Please try Reduction mode.

    Please select "Shortcut Menu" from Home screen > "Other" > "Various Settings" > "Reduction mode". 
    Once the setting for this section is changed to "ON", Reduction mode will be in effect, and operations will be more lightweight.

    Was this QA useful? useful useless Thank You