(Google Play)GUNDAM BATTLE: GUNPLA WARFARE

News List

  • Leave information2019/12/09 NEW!!

    Notice of Winter Holidays

    Google PlayCommon
    Leave information2019/12/09 NEW!!

    Notice of Winter Holidays

    Google PlayCommon

    Notice of Winter Holidays


    Thank you for using our services.
    During the period listed below, our office will be closing. Please refer to the following information for the further details;

    [Holiday Period]
    -December 28th, 2019 (Sat) -- January 5th, 2020 (Sun) JST
    *During this period, we will still be accepting user inquiries.

    Any inquiries received during this period that require substantial attention from the management and/or development teams will be processed starting on January 6th, 2020 (Mon) in the order that they were received.
    Please note that we expected to receive a high volume of support inquiries during this period. As a result, it may take longer than normal for us to respond to individual inquiries.

    We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding.

  • Important2019/08/06

    Customers using Android OS under 6.0

    Google Play
    Important2019/08/06

    Customers using Android OS under 6.0

    Google Play

    Thank you for playing GUNDAM BATTLE: GUNPLA WARFARE.

     

    Though Recommended Android OS version was stated as 5.0 or higher’, we confirmed that the application does not function properly in an operating environment of ‘Android OS version 6.0 or lower’.

     

    For this reason, Recommended Android OS version has been changed on Aug. 2nd (Fri).

     

    Please refer to the below, for the details of the operating system.

     

    WhatOS are supported?

     

    We hope you will update your OS, if it does not meet the system requirements.

    Even if playing with the above operating systems, the application may not function properly due to factors related to the usage environment or your device.

     

     

    We apologize for inconvenience caused and appreciate for your kind understanding.

  • Being addressed2019/08/05

    Currently confirmed malfunction

    Google Play
    Being addressed2019/08/05

    Currently confirmed malfunction

    Google Play

    Thank you for playing GUNDAM BATTLE: GUNPLA WARFARE.

    It has been confirmed that operational malfunctions occur as below,

    ●Recovery notification comes even though EN have not recovered yet.

    ●Notification comes even though push notification is turned off

    ●Exclamation mark ('!') does not disappear 

    ●By tapping ‘Collection’, the application is forced to finish

    We are currently investigating the issues and will later update this announcement with further details.

    Please wait until the completion of the investigation and response.

    Currently, we are receiving many inquiries regarding the issues.

    Please allow this announcement to serve as our reply to inquiries regarding the issues.

     

    We apologize for the inconvenience and appreciate your understanding in this matter.

  • Being addressed2019/08/05

    Currently confirmed malfunction

    Google Play
    Being addressed2019/08/05

    Currently confirmed malfunction

    Google Play

    Thank you for playing GUNDAM BATTLE: GUNPLA WARFARE.

    It has been confirmed that operational malfunctions occur as below,

    ●Recovery notification comes even though EN have not recovered yet.

    ●Notification comes even though push notification is turned off

    ●Exclamation mark ('!') does not disappear 

    ●By tapping ‘Collection’, the application is forced to finish

    We are currently investigating the issues and will later update this announcement with further details.

    Please wait until the completion of the investigation and response.

    Currently, we are receiving many inquiries regarding the issues.

    Please allow this announcement to serve as our reply to inquiries regarding the issues.

     

    We apologize for the inconvenience and appreciate your understanding in this matter.

NoticeStatus explanation  

  • Notice Common notice and various types of information
  • Important Especially important notice and various type of information
  • Event Event notice and various type of information
  • Maintenance Maintenance Notice and various type of information
  • Notice Important notice and various type of information
  • Specification change Notice of game specification change and various type of information.
  • Leave information Notice of our leave and various type of information.
  • Confirming Checking
  • Being addressed Addressing
  • Been addressed Solved issue
  • Specification Specification

FAQ Search in the title

FAQ list

  • [GBGW] Is it possible to carry over Arena Coins or Drop Items obtained at event missions ( only available for a limited time) to the next time?
    How To Play

    The carry over of Arena Coins or Drop Items obtained at event missions is as described below. 

    ■Arena Coins (Arena Rewards)

    They can be carried over to the next time.
    Arena Coin Exchange is updated regularly, so be careful if there are items you want in the current lineup.

    ■ Drop Items obtained at event missions (e.g. Bullseye Coins)

    They cannot be carried over to the next time, because can be used for exchanging items during the event period.
    After the event, you will no longer be able to exchange rewards If the period expires. Please be sure to exchange them.

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  • [GBGW] I can't find the acquired parts.
    How To Play

    You can confirm the newly obtained parts via the below steps.

    ■Confirmation Steps

    1. Close the app once, restart and log in again.
    2. Please move to the "Parts" list from the home screen.
    3. Tap the box displayed in the lower-right corner to check the display settings.
    4. Check that no filter is set in “Filter” tab.
       *Please uncheck if any filters are selected.
    5. Go to “Sort” tab and select “Date".
       At that time, please make sure that the arrow displayed to downward (descending order).
      *If it is upward, tap it again to switch to descending the order.
    6. Tap the “OK” button.
    7. The newly obtained parts will be shown at the top, so please check the items you have acquired.
        Parts exceeding the slot upper limit will be sent to the Gift Box.
        Therefore, if you cannot find the parts you want to check via the above steps, please check the gift box.

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  • [GBGW] I want to know about how many items can be contained in the Item Box.
    How To Play

     For default 1 slot setting in the Item Box, up to 999 possessed items can be contained and can be received up to 50 slots. 
    * For example, if you have 1,000 coins, you will use 2 slots in the Item Box.

    If there are no open slots for possessed parts, the remaining parts will be sent to Gift Box.

    In this case, in order to receive the item, it is necessary to arrange the possessed items or expand the Item Box.

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  • [GBGW] How should I check the possessed items?
    How To Play

    You can confirm your possessed items via the below steps.

    HOME in the app > Tap the bottom-right corner > Tap "Upgrade" (Nipper icon) > Tap "List" menu
    and then, you can see "Parts" and "Item" button at the bottom of the screen > Select "Item"

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  • [GBGW] No coins can be claimed.
    How To Play

    There are 3 types of coins for  ‘Arena Coins’, ‘Event Coins’, and ‘Platinum Coins’ .

    Obtained coins will be sent to your  Item Box. Item box has carry limit.

    If coins exceed your carry limit, coins that exceeded your carry limit will be sent to your Gift Box.
    Coins sent to your Gift Box cannot be received unless you make space in your Gift Box.

    * Please note that the Receiving Period for coins in your Gift Box for 90 days.

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No results

  • I purchased an item but it was not added to my account, what can I do?
    Fee/Point
    In-app purchase may not function correctly under the following circumstances;

    [1] When your device is under high stress
    Please conduct the following operation and retry under good communication circumstances;
    -Restart your device
    -Close all running apps (Stop multi-task)
    -Restart the app
     
    [2] Reflection may be delayed with various kinds of issue, mainly with communication error
    After conducting the in-app purchase, sometimes the result may be delayed to come out with various kinds of issue such as Google Play side server communication delay.
    Please be informed that sometimes this may take 2-3 days, so please be patient until then.
     
    [3] If none of [1] and [2] did not help you with your situation
    We need the following information to properly assist you.
    (1) Transaction Number(ID) which is written on the receipt e-mail from Google or Google Wallet(+)
    (2) Order day and time
    (3) Price
    (4) Purchased item name
    (5) User ID
    (6) User Name
    *If you have been conducting several transactions, we need details of every one of them which may not functioning correctly

    (+) How to confirm the purchase information(Android)
    Please follow the steps below:


    1. Log-in to the Google payment center with the Google Account you use when making your purchasehttps://payments.google.com/payments/home
    2. Click [Transaction]
    3. Open the detail page by clicking the relevant transaction


     Also, please check Google Play Help where you can see further details about how to review your order history.

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  • For Players who have troubles of updating the app
    Others/Notes
    The issue may be fixed with the following procedures;
     
    - Reboot your device
    Please confirm that whether rebooting your device fix the issue.
     
    - Stop multi-tasking
    Please close all running apps before you update the app.
     
    - Free up your memory
    The update may not be correctly conducted if you don't have enough memory in your device. In that case, please free up the memory by deleting unnecessary app or data files.
     
    - Download with Wi-Fi
    Please use Wi-Fi connection when you update the app 
     
    - Reinstall
    If none of these procedure described above help you with the issue, re-installing the app may fix it.
    However, please be informed that once you uninstall the app, the data will be lost.
    You can restore your data by using "Transfer Code". Please note that you need "User ID" and "Transfer Code" to conduct a data transfer.
     
    ※We don't take any responsibilities of loss caused by procedures described in this note.

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  • My in-app purchase is failed. Please help me.
    Fee/Point
    Please confirm your payment with the following procedure when your in-app purchase didn't go through correctly;
     
    [1] Log-in to Google Wallet(https://wallet.google.com/) with your Google account which is connected to the app
    [2] Display the purchase history
    [3] Check the purchase information on the list
     
    If you were able to confirm your purchase, please turn OFF the power of your device once and turn it ON, then check the Multitasking before you restart the app.
     
    [NOTES]
    The in-app purchase may take few 

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  • Please cancel the order.
    Fee/Point
    If the app has been purchased from Google Play, you are entitled for a refund if you cancel it within 2hours from purchase on Google Play.
     
    However, if there are no errors or malfunctions in the app, we don't accept refund under any circumstances. With this case, we are unable to refund your purchase. 

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  • Please help me with my purchase.
    Fee/Point
  • [GBGW] Is it possible to carry over Arena Coins or Drop Items obtained at event missions ( only available for a limited time) to the next time?
    How To Play

    The carry over of Arena Coins or Drop Items obtained at event missions is as described below. 

    ■Arena Coins (Arena Rewards)

    They can be carried over to the next time.
    Arena Coin Exchange is updated regularly, so be careful if there are items you want in the current lineup.

    ■ Drop Items obtained at event missions (e.g. Bullseye Coins)

    They cannot be carried over to the next time, because can be used for exchanging items during the event period.
    After the event, you will no longer be able to exchange rewards If the period expires. Please be sure to exchange them.

    Was this QA useful? useful useless Thank You

  • [GBGW] I can't find the acquired parts.
    How To Play

    You can confirm the newly obtained parts via the below steps.

    ■Confirmation Steps

    1. Close the app once, restart and log in again.
    2. Please move to the "Parts" list from the home screen.
    3. Tap the box displayed in the lower-right corner to check the display settings.
    4. Check that no filter is set in “Filter” tab.
       *Please uncheck if any filters are selected.
    5. Go to “Sort” tab and select “Date".
       At that time, please make sure that the arrow displayed to downward (descending order).
      *If it is upward, tap it again to switch to descending the order.
    6. Tap the “OK” button.
    7. The newly obtained parts will be shown at the top, so please check the items you have acquired.
        Parts exceeding the slot upper limit will be sent to the Gift Box.
        Therefore, if you cannot find the parts you want to check via the above steps, please check the gift box.

    Was this QA useful? useful useless Thank You

  • [GBGW] I want to know about how many items can be contained in the Item Box.
    How To Play

     For default 1 slot setting in the Item Box, up to 999 possessed items can be contained and can be received up to 50 slots. 
    * For example, if you have 1,000 coins, you will use 2 slots in the Item Box.

    If there are no open slots for possessed parts, the remaining parts will be sent to Gift Box.

    In this case, in order to receive the item, it is necessary to arrange the possessed items or expand the Item Box.

    Was this QA useful? useful useless Thank You

  • [GBGW] How should I check the possessed items?
    How To Play

    You can confirm your possessed items via the below steps.

    HOME in the app > Tap the bottom-right corner > Tap "Upgrade" (Nipper icon) > Tap "List" menu
    and then, you can see "Parts" and "Item" button at the bottom of the screen > Select "Item"

    Was this QA useful? useful useless Thank You

  • [GBGW] No coins can be claimed.
    How To Play

    There are 3 types of coins for  ‘Arena Coins’, ‘Event Coins’, and ‘Platinum Coins’ .

    Obtained coins will be sent to your  Item Box. Item box has carry limit.

    If coins exceed your carry limit, coins that exceeded your carry limit will be sent to your Gift Box.
    Coins sent to your Gift Box cannot be received unless you make space in your Gift Box.

    * Please note that the Receiving Period for coins in your Gift Box for 90 days.

    Was this QA useful? useful useless Thank You