(Google Play)Sword Art Online Alicization Rising Steel

News List

  • Leave information2019/12/09 NEW!!

    Notice of Winter Holidays

    Google PlayCommon
    Leave information2019/12/09 NEW!!

    Notice of Winter Holidays

    Google PlayCommon

    Notice of Winter Holidays


    Thank you for using our services.
    During the period listed below, our office will be closing. Please refer to the following information for the further details;

    [Holiday Period]
    -December 28th, 2019 (Sat) -- January 5th, 2020 (Sun) JST
    *During this period, we will still be accepting user inquiries.

    Any inquiries received during this period that require substantial attention from the management and/or development teams will be processed starting on January 6th, 2020 (Mon) in the order that they were received.
    Please note that we expected to receive a high volume of support inquiries during this period. As a result, it may take longer than normal for us to respond to individual inquiries.

    We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding.

  • Notice2017/07/01

    Regarding the delay with the purchase reflection

    Google PlayCommon
    Notice2017/07/01

    Regarding the delay with the purchase reflection

    Google PlayCommon
    Thank you for using BANDAI NAMCO Entertainment services.

    Currently, we are confirming that unspecified large number of people are experiencing unreflection of their in-app purchase due to the usage of your network.
    Please be noted that this issue may be solved when a certain time pasts, therefore we would like you to confirm it again later.
    However, if your purchase does not come through even after 2-3days, then we would like you to contact us with following information;

    [1] Date and Time of your purchase
    [2] Transaction ID number
    [3] The content of your purchase

    We apologize for the inconvenience.
     
  • Notice2015/12/27

    For Players who have troubles of updating the app

    Google PlayCommon
    Notice2015/12/27

    For Players who have troubles of updating the app

    Google PlayCommon
    The issue may be fixed with the following procedures;
     
    - Reboot your device
    Please confirm that whether rebooting your device fix the issue.
     
    - Stop multi-tasking
    Please close all running apps before you update the app.
     
    - Free up your memory
    The update may not be correctly conducted if you don't have enough memory in your device.
    In that case, please free up the memory by deleting unnecessary app or data files.
     
    - Download with Wi-Fi
    Please use Wi-Fi connection when you update the app 
     
    - Reinstall
    If none of these procedure described above help you with the issue, re-installing the app may fix it.
    However, please be informed that once you uninstall the app, the data will be lost.
    You can restore your data by using "Transfer Code".
    Please note that you need "User ID" and "Transfer Code" to conduct a data transfer.
     
    ※We don't take any responsibilities of loss caused by procedures described in this note.

No News

NoticeStatus explanation  

  • Notice Common notice and various types of information
  • Important Especially important notice and various type of information
  • Event Event notice and various type of information
  • Maintenance Maintenance Notice and various type of information
  • Notice Important notice and various type of information
  • Specification change Notice of game specification change and various type of information.
  • Leave information Notice of our leave and various type of information.
  • Confirming Checking
  • Being addressed Addressing
  • Been addressed Solved issue
  • Specification Specification

FAQ Search in the title

FAQ list

  • [SAORS] Limit Breaking weapons
    How To Play Guidance
    Similar to characters, Limit Breaking weapons makes them even stronger.

    To Limit Break, two of the same equipment plus another equipment of the same rarity is required.

    The amount of times Limit Break can occur depends on the rarity.
    Max level increases with each Limit Break.

    Limit Break can be performed the following amount of times:

    ----------
    - Rarity 1 (★1): 1 time
    - Rarity 2 (★2): 2 times
    - Rarity 3 (★3): 3 times
    - Rarity 4 (★4): 4 times
    ----------

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  • [SAORS] Limit Break of Characters
    How To Play Guidance
    All characters can perform Limit Breaks using special items.

    When Limit Break is performed, that character’s max level increases by 5.
    Limit Break can be performed a max of 4 times, regardless of rarity.
    When a ★4 character Limit Breaks 4 times, their illustration will change.

    *Materials required for Limit Break are different for each character.

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  • [SAORS] Max levels for equipment
    How To Play Guidance
    Max levels for equipment depends on their rarity.
    Max levels are as follow:
     
     ------------
     Rarity 1 (★1): Lv10
     Rarity 2 (★2): Lv20
     Rarity 3 (★3): Lv30
     Rarity 4 (★4): Lv40
     ------------

    *These levels are only for equipment before Limit Break.
    *Levels will increase after Limit Break.

    Refer to “Equipment Limit Break” for more details.

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  • [SAORS] Character Scout
    How To Play Guidance Feature Description

    In the Character Scout, you can use Diamond Cubes to scout characters.

    If you get a duplicate character from the Scout, it will automatically turn into a material used for Limit Break.

    *You can access the Character Scout by tapping “Character” on the Scout screen.

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  • [SAORS] Weapon Scout
    How To Play Feature Description

    In the Weapon Scout, you can use Diamond Cubes to scout weapons.

    *Unlike the Character Scout, duplicate weapons do not turn into items.
    *You can access the Weapon Scout by tapping “Weapons” on the Scout screen.

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No results

  • I purchased an item but it was not added to my account, what can I do?
    Fee/Point
    In-app purchase may not function correctly under the following circumstances;

    [1] When your device is under high stress
    Please conduct the following operation and retry under good communication circumstances;
    -Restart your device
    -Close all running apps (Stop multi-task)
    -Restart the app
     
    [2] Reflection may be delayed with various kinds of issue, mainly with communication error
    After conducting the in-app purchase, sometimes the result may be delayed to come out with various kinds of issue such as Google Play side server communication delay.
    Please be informed that sometimes this may take 2-3 days, so please be patient until then.
     
    [3] If none of [1] and [2] did not help you with your situation
    We need the following information to properly assist you.
    (1) Transaction Number(ID) which is written on the receipt e-mail from Google or Google Wallet(+)
    (2) Order day and time
    (3) Price
    (4) Purchased item name
    (5) User ID
    (6) User Name
    *If you have been conducting several transactions, we need details of every one of them which may not functioning correctly

    (+) How to confirm the purchase information(Android)
    Please follow the steps below:


    1. Log-in to the Google payment center with the Google Account you use when making your purchasehttps://payments.google.com/payments/home
    2. Click [Transaction]
    3. Open the detail page by clicking the relevant transaction


     Also, please check Google Play Help where you can see further details about how to review your order history.

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  • For Players who have troubles of updating the app
    Others/Notes
    The issue may be fixed with the following procedures;
     
    - Reboot your device
    Please confirm that whether rebooting your device fix the issue.
     
    - Stop multi-tasking
    Please close all running apps before you update the app.
     
    - Free up your memory
    The update may not be correctly conducted if you don't have enough memory in your device. In that case, please free up the memory by deleting unnecessary app or data files.
     
    - Download with Wi-Fi
    Please use Wi-Fi connection when you update the app 
     
    - Reinstall
    If none of these procedure described above help you with the issue, re-installing the app may fix it.
    However, please be informed that once you uninstall the app, the data will be lost.
    You can restore your data by using "Transfer Code". Please note that you need "User ID" and "Transfer Code" to conduct a data transfer.
     
    ※We don't take any responsibilities of loss caused by procedures described in this note.

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  • My in-app purchase is failed. Please help me.
    Fee/Point
    Please confirm your payment with the following procedure when your in-app purchase didn't go through correctly;
     
    [1] Log-in to Google Wallet(https://wallet.google.com/) with your Google account which is connected to the app
    [2] Display the purchase history
    [3] Check the purchase information on the list
     
    If you were able to confirm your purchase, please turn OFF the power of your device once and turn it ON, then check the Multitasking before you restart the app.
     
    [NOTES]
    The in-app purchase may take few 

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  • Please cancel the order.
    Fee/Point
    If the app has been purchased from Google Play, you are entitled for a refund if you cancel it within 2hours from purchase on Google Play.
     
    However, if there are no errors or malfunctions in the app, we don't accept refund under any circumstances. With this case, we are unable to refund your purchase. 

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  • Please help me with my purchase.
    Fee/Point
  • [SAORS] Limit Breaking weapons
    How To Play Guidance
    Similar to characters, Limit Breaking weapons makes them even stronger.

    To Limit Break, two of the same equipment plus another equipment of the same rarity is required.

    The amount of times Limit Break can occur depends on the rarity.
    Max level increases with each Limit Break.

    Limit Break can be performed the following amount of times:

    ----------
    - Rarity 1 (★1): 1 time
    - Rarity 2 (★2): 2 times
    - Rarity 3 (★3): 3 times
    - Rarity 4 (★4): 4 times
    ----------

    Was this QA useful? useful useless Thank You

  • [SAORS] Limit Break of Characters
    How To Play Guidance
    All characters can perform Limit Breaks using special items.

    When Limit Break is performed, that character’s max level increases by 5.
    Limit Break can be performed a max of 4 times, regardless of rarity.
    When a ★4 character Limit Breaks 4 times, their illustration will change.

    *Materials required for Limit Break are different for each character.

    Was this QA useful? useful useless Thank You

  • [SAORS] Max levels for equipment
    How To Play Guidance
    Max levels for equipment depends on their rarity.
    Max levels are as follow:
     
     ------------
     Rarity 1 (★1): Lv10
     Rarity 2 (★2): Lv20
     Rarity 3 (★3): Lv30
     Rarity 4 (★4): Lv40
     ------------

    *These levels are only for equipment before Limit Break.
    *Levels will increase after Limit Break.

    Refer to “Equipment Limit Break” for more details.

    Was this QA useful? useful useless Thank You

  • [SAORS] Character Scout
    How To Play Guidance Feature Description

    In the Character Scout, you can use Diamond Cubes to scout characters.

    If you get a duplicate character from the Scout, it will automatically turn into a material used for Limit Break.

    *You can access the Character Scout by tapping “Character” on the Scout screen.

    Was this QA useful? useful useless Thank You

  • [SAORS] Weapon Scout
    How To Play Feature Description

    In the Weapon Scout, you can use Diamond Cubes to scout weapons.

    *Unlike the Character Scout, duplicate weapons do not turn into items.
    *You can access the Weapon Scout by tapping “Weapons” on the Scout screen.

    Was this QA useful? useful useless Thank You