Q

When I try ot transfer by my BANDAI NAMCO ID, the message "The account does not exist" was displayed.
Data Transfer

A

When the message "The Account  Does Not Exist" is displayed, which means"TALES OF LUMINARIA" account is not connected to your BANDAI NAMCO ID.

The reasons for this may be either (1) or (2)
(1) Your game account is not linked to your BANDAI NAMCO ID.
(2) You might logged in with a different BANDAI NAMCO ID.

In the case of (2), please check your BANDAI NAMCO ID, as well as the e-mail address and BANDAI NAMCO ID used for login and then try one more time to login.


This is a Q&A regarding "TALES OF LUMINARIA".
If you have any problems with your BANDAI NAMCO ID, please check the "Help" below.

■BANDAI NAMCO ID Help
https://www.bandainamcoid.com/portal/help?client_id=&backto=&open=1&_ga=2.236231943.745382320.1632669065-1763448738.1560919437

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