Can not receive one-time password
If you cannot receive the one-time password, please check that one of the following is not the cause of the issue.
1. Depending on your network connection, it might take some time for the one-time password to be received.
Please wait a short while and then check your e-mail again.
2. Please check that the e-mail has not been redirected to your spam folder.
3. Please make sure your email settings allow messages from "id.banapassport.net".
4. Please confirm that the registered e-mail address has been entered correctly.
If you can not find possible solutions from FAQ, please send your inquiry from below.
Please send your messages regarding our network contents via the following form. We will forward them to the relevant department.
We do not provide individual replies, but your messages will be passed on to the appropriate department.