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NARUTO SHIPPUDEN: Ultimate Ninja Blazing

  • How To Play
    • What skills will be activated at the Ninja World Tournament Stage?
      Buddy Skills, Field Skills and Sync Skill will be activated at the Ninja World Tournament Stage.
       


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    • What will become of enhanced ‘Luck’, ‘added + Values’ and ‘Abilities’ when the characters awakened?
      The status of enhanced ‘Luck’, ‘added + Values’ and ‘Abilities’ before awakening will be transferred.
       
      <Data to be transferred >
      ・Unlocked ‘Abilities’
      ・‘Luck’
      ・‘Added + Values’ like Attack
      ※The excess of the maximum limit cannot be transferred

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    • What is going to happen if I restart the app during the mission?
      [Solo Mission]
       If you relaunch the app during the mission, you can resume your play from the first turn of the Map you reached at last
       
      [With Multi play]
       If you relaunch the app during the mission, the connection between you and other players will be expired and the app will start from the title screen.

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    • How can I join the Multi play?
      Tap the [Villages] button and [Join Multiplayer] on the middle of screen to participate the Multi Play.

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    • What is going to happen when the network connection has being cut during the Multi Play?
      <Host side>
         The connection between you and other players will be expired, eventhough you can continue to play using all characters from the beginning of the Map you reached when the issue happened.
      <Guest side>
         The connection between you and Host player will be expired and you will back to Villages screen.

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    • I have mistakenly uninstalled the app. Please help.
      Please install [NARUTO SHIPPUDEN: Ultimate Ninja Blazing] again to your device and you are able to restore your data by using Data transfer function from the title screen.
       
      ※ If you have forgotten your USER ID and Data Transfer Code, you will not be able to restore your data. Please keep them safe.

      × Close
    • I have mistakenly released/ enhanced my character. Is there any way to restore him?
      Unfortunately, there is no way to restore the character you have released or enhanced.
      Please make sure to Lock your character by the procedure below with your favouorite character;

      Team Buttom --> Character list --> tap any character you want to register as a favourite one --> see character detail --> Lock your character by tapping < padlock > icon
      ※Tap again the < padlock > icon, if you want to unlock it. 

      × Close
    • The app crash all the time.
      With iOS
      ==
      The app may not function properly when your device is under highloaded situation.
      Please try the following procedure under the stable network connection and confirm again.
       
      ● Turn OFF the power of your device and trun it ON
      ● Stop using other running app(Stop multi-tasking) 
      ● Expand and maintenance the memory capacity of your device using Task Management Software
      ● Delete unwanted app
      ● Unset widgets
      ● Delete Short icons in the Home
       
      ※NOTES
      If you are using unrecommneded model of devices, the app may not function correctly even after you have conducted procedures above.
      ==
       
      With Android
      ==
      The app may not function properly when your device is under highloaded situation.
      Please try the following procedure under the stable network connection and confirm again.
       
      ● Turn OFF the power of your device and trun it ON
      ● Stop using other running app(Stop multi-tasking) 
      ● Expand and maintenance the memory capacity of your device using Task Management Software
      ● Delete unwanted app
      ● Unset Live Wall Paper
      ● Unset widgets
      ● Delete Short icons in the Home
       
      ※NOTES
      If you are using unrecommneded model of devices, the app may not function correctly even after you have conducted procedures above.


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  • Compatibility
    • What OS are supported?
      (1st Jun 2017)
      Recommended OS Version:
      Android 4.2 or later

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    • The app crash all the time.
      With iOS
      ==
      The app may not function properly when your device is under highloaded situation.
      Please try the following procedure under the stable network connection and confirm again.
       
      ● Turn OFF the power of your device and trun it ON
      ● Stop using other running app(Stop multi-tasking) 
      ● Expand and maintenance the memory capacity of your device using Task Management Software
      ● Delete unwanted app
      ● Unset widgets
      ● Delete Short icons in the Home
       
      ※NOTES
      If you are using unrecommneded model of devices, the app may not function correctly even after you have conducted procedures above.
      ==
       
      With Android
      ==
      The app may not function properly when your device is under highloaded situation.
      Please try the following procedure under the stable network connection and confirm again.
       
      ● Turn OFF the power of your device and trun it ON
      ● Stop using other running app(Stop multi-tasking) 
      ● Expand and maintenance the memory capacity of your device using Task Management Software
      ● Delete unwanted app
      ● Unset Live Wall Paper
      ● Unset widgets
      ● Delete Short icons in the Home
       
      ※NOTES
      If you are using unrecommneded model of devices, the app may not function correctly even after you have conducted procedures above.


      × Close
  • Registration/Cancel
    • I have mistakenly uninstalled the app. Please help.
      Please install [NARUTO SHIPPUDEN: Ultimate Ninja Blazing] again to your device and you are able to restore your data by using Data transfer function from the title screen.
       
      ※ If you have forgotten your USER ID and Data Transfer Code, you will not be able to restore your data. Please keep them safe.

      × Close
  • Data Migration
    • What is data transfer?
      ■ How to conduct data transfer
       
       <Advance preparation>
         ・Please use a stable network connection
       
       <What you need to with your current device>
         ① Launch [NARUTO SHIPPUDEN: Ultimate Ninja Blazing] 
         ② [Other] button --> [Data Transfer] --> confirm your Data Transfer Code
         ③ Take and save the screenshot of your < USER ID > and < Data Transfer Code > and keep it safe
       
       <What you need to do with your new device>
         ① Install [NARUTO SHIPPUDEN: Ultimate Ninja Blazing] 
         ② Launch the app and  input your < USER ID > and < Data Transfer Code > from [Data Transfer] on the Title screen.
         ③ Please check your < Ninja Rank > and < User Name > after the Data Transfer.
       
      ※ NOTES
      ・Please take note of your < USER ID > and < Data Transfer Code > beforehand.
      ・If you have not keeped your Data Transfer information, you will not be able to conduct Data Tranfer operation.
      ・Only In-app function of Data Transfer is recommended to use. We don't recommend any other way to conduct Data Transfer operation such as taking data backup with your PC.
      ・Once Data Tansfer is conducted to your new device, you will not be able to play the app with your old device.
      ・Please take note that you can't carry over your Ninja Pearls between different OSs
      ・If you have forgotten your Data Transfer Code, you can confirm it on the Data Transfer page from [Other] button
      ・DO NOT tell your Data Transfer information to any third party.


      × Close
    • I have mistakenly uninstalled the app. Please help.
      Please install [NARUTO SHIPPUDEN: Ultimate Ninja Blazing] again to your device and you are able to restore your data by using Data transfer function from the title screen.
       
      ※ If you have forgotten your USER ID and Data Transfer Code, you will not be able to restore your data. Please keep them safe.

      × Close
  • Others/Notes
    • What is going to happen if I restart the app during the mission?
      [Solo Mission]
       If you relaunch the app during the mission, you can resume your play from the first turn of the Map you reached at last
       
      [With Multi play]
       If you relaunch the app during the mission, the connection between you and other players will be expired and the app will start from the title screen.

      × Close
    • How can I join the Multi play?
      Tap the [Villages] button and [Join Multiplayer] on the middle of screen to participate the Multi Play.

      × Close
    • What is going to happen when the network connection has being cut during the Multi Play?
      <Host side>
         The connection between you and other players will be expired, eventhough you can continue to play using all characters from the beginning of the Map you reached when the issue happened.
      <Guest side>
         The connection between you and Host player will be expired and you will back to Villages screen.

      × Close
    • What is data transfer?
      ■ How to conduct data transfer
       
       <Advance preparation>
         ・Please use a stable network connection
       
       <What you need to with your current device>
         ① Launch [NARUTO SHIPPUDEN: Ultimate Ninja Blazing] 
         ② [Other] button --> [Data Transfer] --> confirm your Data Transfer Code
         ③ Take and save the screenshot of your < USER ID > and < Data Transfer Code > and keep it safe
       
       <What you need to do with your new device>
         ① Install [NARUTO SHIPPUDEN: Ultimate Ninja Blazing] 
         ② Launch the app and  input your < USER ID > and < Data Transfer Code > from [Data Transfer] on the Title screen.
         ③ Please check your < Ninja Rank > and < User Name > after the Data Transfer.
       
      ※ NOTES
      ・Please take note of your < USER ID > and < Data Transfer Code > beforehand.
      ・If you have not keeped your Data Transfer information, you will not be able to conduct Data Tranfer operation.
      ・Only In-app function of Data Transfer is recommended to use. We don't recommend any other way to conduct Data Transfer operation such as taking data backup with your PC.
      ・Once Data Tansfer is conducted to your new device, you will not be able to play the app with your old device.
      ・Please take note that you can't carry over your Ninja Pearls between different OSs
      ・If you have forgotten your Data Transfer Code, you can confirm it on the Data Transfer page from [Other] button
      ・DO NOT tell your Data Transfer information to any third party.


      × Close
    • I have mistakenly released/ enhanced my character. Is there any way to restore him?
      Unfortunately, there is no way to restore the character you have released or enhanced.
      Please make sure to Lock your character by the procedure below with your favouorite character;

      Team Buttom --> Character list --> tap any character you want to register as a favourite one --> see character detail --> Lock your character by tapping < padlock > icon
      ※Tap again the < padlock > icon, if you want to unlock it. 

      × Close
    • The app crash all the time.
      With iOS
      ==
      The app may not function properly when your device is under highloaded situation.
      Please try the following procedure under the stable network connection and confirm again.
       
      ● Turn OFF the power of your device and trun it ON
      ● Stop using other running app(Stop multi-tasking) 
      ● Expand and maintenance the memory capacity of your device using Task Management Software
      ● Delete unwanted app
      ● Unset widgets
      ● Delete Short icons in the Home
       
      ※NOTES
      If you are using unrecommneded model of devices, the app may not function correctly even after you have conducted procedures above.
      ==
       
      With Android
      ==
      The app may not function properly when your device is under highloaded situation.
      Please try the following procedure under the stable network connection and confirm again.
       
      ● Turn OFF the power of your device and trun it ON
      ● Stop using other running app(Stop multi-tasking) 
      ● Expand and maintenance the memory capacity of your device using Task Management Software
      ● Delete unwanted app
      ● Unset Live Wall Paper
      ● Unset widgets
      ● Delete Short icons in the Home
       
      ※NOTES
      If you are using unrecommneded model of devices, the app may not function correctly even after you have conducted procedures above.


      × Close

   Google Play Common questions

  • Fee/Point
    • I purchased an item but it was not added to my account, what can I do?
      In-app purchase may not function correctly under the following circumstances;

      [1] When your device is under high stress
      Please conduct the following operation and retry under good communication circumstances;
      -Restart your device
      -Close all running apps (Stop multi-task)
      -Restart the app
       
      [2] Reflection may be delayed with various kinds of issue, mainly with communication error
      After conducting the in-app purchase, sometimes the result may be delayed to come out with various kinds of issue such as Google Play side server communication delay.
      Please be informed that sometimes this may take 2-3 days, so please be patient until then.
       
      [3] If none of [1] and [2] did not help you with your situation
      We need the following information to properly assist you.
      (1) Transaction Number(ID) which is written on the receipt e-mail from Google or Google Wallet(+)
      (2) Order day and time
      (3) Price
      (4) Purchased item name
      (5) User ID
      (6) User Name
      *If you have been conducting several transactions, we need details of every one of them which may not functioning correctly

      (+) How to confirm the purchase information(Android)
      Please follow the steps below:


      1. Log-in to the Google payment center with the Google Account you use when making your purchasehttps://payments.google.com/payments/home
      2. Click [Transaction]
      3. Open the detail page by clicking the relevant transaction


       Also, please check Google Play Help where you can see further details about how to review your order history.

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    • Would I be charged again with dowloading the app with same Google account?
      You will not be charged again downloading app with same Google account.
      Please contact Google Inc. regarding the details of your questions about payments;
       

      × Close
  • How To Play
    • I can't install the app.
      it is possible that you are experiencing the issue because of the device cache, or it is caused by a different application. 
      If this is the case, please delete the data as instructed below, and confirm again.
       
      [1] Open the Browser > MENU > Others > Setting > Privacy > Cache Clear
      [2] Menu>Setting>Application>delete application and data(Choose “Apps that you want to uninstall”)
      (*CAUTION:  In some cases when you delete the data, it will be deleted in your application completely.)
       
      *The flow may vary depending on your device. For more details, please refer to your manual, or you can also contact your device manufacturer.

      × Close
    • I received the error message "Problem occur under analysis package"
      Please restart your device and re-install the app under the stable network connection.
       
      Also, please note that there is a possibility that your OS version is older than 2.1 if the above method don't help you with the issue.
      If this is the case, please update the Android version of your device, and then retry installing the game.
       
      **How confirm the OS version: 
      Setting >Device info >Firmware version
       
      Kindly refer to your device manual and contact your service provider regariding questions about updating the OS version. 
      *Before updating, please make a backup of your mobile data as it is possible that the data will be deleted after the update.

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