(iOS)NARUTO×BORUTO NINJA VOLTAGE

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  • What OS are supported?
    Compatibility
    (As of October 31, 2019)
    Recommended OS Version:
    iOS 9.0 and up
    *Unsupported device
    ・iPhone 5s
    ・iPhone 6
    ・iPhone 6 Plus
    ・iPad Air
    ・iPad mini2
    ・iPad mini3
    ・iPod Touch(6th generation)

    [Notes for Operation]
    [1] Please be sure to use this application with the operating system stated here.
    [2] Even if used with the above operating systems, the application may not function properly due to factors related to the usage environment or your device.
     

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  • How can I issue data transfer password?
    Data Transfer

    Please set up data transfer password by the following procedure.
     
    ※In order to issue necessary password for data transfer, it is necessary to link data beforehand.
    Please re-issue the Data Transfer Password again once you link your game data on the title screen.
    ● For "Data Linkage", please refer to here.
     
     
    [1] Go to "Village" > "Menu" ([≡] button at the top-right corner) > "Settings" > "Other" > "Data Transfer"
    [2] Enter your Birthday on the Data Transfer screen
    [3] You will be issued a User ID
    [4] Select “Issue Data Transfer Password”
    [5] Confirm the Warning Information regarding the issuing of a Data Transfer Password
    [6] You will be issued a “Data Transfer Password” when you press "OK"
    [7] Once your password has been issued, make sure to keep your User ID and Password safe
     
    Notes:
    *Data Transfer Password is a password required when you transfer data between different OS, such as Android to iOS, iOS to Android.
    *When transferring from one OS to another such as Android to iOS, iOS to Android, your app-specific currency will not carry over to your new save file and lost.
    *Your Data Transfer Password has an expiration date.
    *It will expire 14 days after the date it was issued.
    *Before using the transfer service, please take down a handwritten memo of necessary User ID and Data Transfer Password or email it to your PC to save it.
    *Data Transfer Password will become invalid when transfer data has already been used once.
    *Even if the data transfer information is not set again and it becomes impossible to transfer, we do not activate the data transfer information, not respond data transfer request.
    * If you transfer play data to a new device, you cannot play on the old device.

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  • I lost my account and would like to get it back. So please help!
    Data Transfer

    Please submit a data restoration request via Chat Bot, if you consent to the following "Precautions for data recovery".

    ■ "Precautions for data recovery" (Please be sure to read)
    ・ If the provided information from you via Chat Bot does not meet required standards for data recovery, we may not accept your request. We apologize for the inconvenience caused and appreciate your kind understanding in this matter. 
    ・ Even if the mail is sent after you reply via Chat Bot, there is a possibility that we are unable to specify your data, even though we have used the provided information. If this the case, we are unable to accept your request.
    ・ Requests for disclosure of the result of the investigation for data recovery or criteria will not be replied to.
    ・ Even if your data can be specified, it might be difficult to be recovered depending on the status of the data.
    ・ It is not possible to integrate some data.
    ・ BANDAI NAMCO Entertainment Inc. cannot assume any responsibility if a user or third party suffers any damages or any damage is done in connection with this service due to data recovery, except in the case of willful action or gross negligence on our part.
    ・ Kindly take note that it may take some time to process your request due to the investigation for data recovery.

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  • How can I transfer my game data to another device?
    Data Transfer

    The transfer process differs depending on whether the new device is the same OS or a different OS.
    Please perform data linkage / data transfer according to the OS of the new device.
    ※ Please conduct data transfer in a place with good network environment.
    ※ In order to perform data transfer, it is necessary to link data beforehand. Either Facebook account or APP ID is required for data linkage.

     
    Data Transfer within same OS
    In prior to perform data transfer, please link your data by following procedure.
    *You may link game data using either Facebook or Game Center.
     
    Data linkage using Facebook
    [1] Go to "Title Screen" > "Support" > "Facebook" and log in to your Facebook account with your current device.
    [2] A confirmation screen will appear to link your data.
    [3] Choose "Yes"
    [4] Your data has now been migrated.
     
    Data linkage using Game Center
    [1] Go to "Title Screen" > "Support" > "Data Link" > "Game Center" with your current device.
    *You must login to APP ID to link your data.
     
    [How to Transfer Game Data]
    Install and launch the app with your new device, and then login with data linked account at “Facebook” or “Game Center” screen.
     
     
    Data Transfer between different OS
    In prior to perform data transfer, please link your data first and then issue data transfer password by following procedure.
     
    ※Data transfer between different OS will always require "Data Transfer Password".
    *Please issue "Data Transfer Password" once after you finished above mentioned data linkage.
    ● For "Issue Data Transfer Password", please refer to here.
     
    ■Data Transfer using Data Transfer Password
    [1] Go to "Title Screen" > "Support" > "Data Transfer" and enter “Input Transfer Password” with your new device.
    [2] Input “User ID” and “Data Transfer Password” and then enter “Start Transfer”
    [3] Account information linked to the entered data is displayed.
    [4] Once you confirm the information, press "OK"
    [5] The data migration is completed.
     
    Notes:
    *You can't carry over your app-specific currency between different OSs, such as Android to iOS, iOS to Android.
    *Your Data Transfer Password has an expiration date.
    *It will expire 14 days after the date it was issued. (If the Data Transfer Password expires, you can reissue it.)
    *Before using the transfer service, please take down a handwritten memo of necessary User ID and Data Transfer Password or email it to your PC to save it.
    *It is the responsibility of the user to securely save any and all transfer information. Even in the case of such incidents as theft or loss of the device, our company will be unable to disclose any transfer information.
    *Data Transfer Password will become invalid when transfer data has already been used once.
    *Even if the data transfer information is not set again and it becomes impossible to transfer, we do not activate the data transfer information, not respond data transfer request.
    *Once Data Tansfer is conducted to your new device, you will not be able to play the app with your old device.
    *Please do not delete account while linking account with external service.
    *Only In-app function of Data Transfer is recommended to use. We don't recommend any other way to conduct Data Transfer operation such as taking data backup with your PC.

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  • How to Unlink your Facebook Account
    Data Transfer
    Please unlink Facebook account by the following procedure.
     
    [1] Go to "Title Screen" > "Support" > "Data Link" > "Facebook"
    [2] A confirmation screen will appear. Press "OK" to unlink your Facebook account.

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  • The app shows “The app has new update”, but the game returns to the title screen and I cannot log in. What should I do?
    Compatibility Data Transfer

    Thank you for playing "NARUTO X BORUTO NINJA VOLTAGE".

    In case the app will not transition to the App Store automatically after the app’s update, please update it manually.

    [For iOS]
    To update iOS apps manually on your mobile device:

    ---------
    [1] Open the "App Store" app
    [2] Tap "Update" tab
    [3] Swipe the screen downwards on the "Update" tab 
    [4] Find "NARUTO X BORUTO NINJA VOLTAGE" app and tap "Update"
    ---------

    ▼Important Notice▼
    *When updating, please update the app without deleting it. Please note that if you delete the app, your player data will be erased.
    *You can check "Version" on the bottom right of the title screen to see which version of the app you are using.

    We hope that you continue to enjoy "NARUTO X BORUTO NINJA VOLTAGE".

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