(Google Play)SWORD ART ONLINE: Integral Factor

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  • What OS are supported?
    Compatibility
    (As of Nov 29, 2017)
    Recommended OS version:
    Android 4.4 and up
     
    [Notes for Operation]
    [1] Please be sure to use this application with the operating system stated here.
    [2] Even if used with the above operating systems, the application may not function properly due to factors related to the usage environment or your device.

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  • I bought an Arcana Gem Pack, but I haven't received any gems.
    How To Play Fee/Point Data Transfer

    The Arcana Gem Pack is a discount pack that allows you to earn up to 3,000 Arcana Gems by logging in every day.
    Please be advised that the 3,000 Arcana Gems are not distributed immediately, and are distributed over a period of 30 days depending on your login status directly to your account. 
     (not through Present Box).


    Additionally, please take note of the following:

    - You will receive 3,000 Arcana Gems if you log in for 25 out of 30 days from date of purchase.
    - The bonus is attainable every day after 4:00 AM. (JST/UTC+9)
    - This pack can be purchased again once you have either accepted all 25 days’ bonus or 30 days have passed from the initial purchase.
    - If you transfer between different OS (iOS⇔Android), you will lose the remaining right of receiving the Arcana Gem Pack bonus.
    - Can only be received in the language it was purchased in.

    Bonus List: 
    *You can accept the following gems in the bonus list in order by logging in during 30 days from your purchase. 
    *Arcana Gems will be distributed directly to your account. They will not be sent to your Present Box.

    Day 1: Arcana Gem x250
    Day 2: Arcana Gem x50
    Day 3: Arcana Gem x50
    Day 4: Arcana Gem x50
    Day 5: Arcana Gem x250
    Day 6: Arcana Gem x50
    Day 7: Arcana Gem x50
    Day 8: Arcana Gem x50
    Day 9: Arcana Gem x50
    Day 10: Arcana Gem x500
    Day 11: Arcana Gem x50
    Day 12: Arcana Gem x50
    Day 13: Arcana Gem x50
    Day 14: Arcana Gem x50
    Day 15: Arcana Gem x250
    Day 16: Arcana Gem x50
    Day 17: Arcana Gem x50
    Day 18: Arcana Gem x50
    Day 19: Arcana Gem x50
    Day 20: Arcana Gem x500
    Day 21: Arcana Gem x50
    Day 22: Arcana Gem x50
    Day 23: Arcana Gem x50
    Day 24: Arcana Gem x50
    Day 25: Arcana Gem x300
    -----------------------------
    In total: Arcana Gem x3,000

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  • What will happen if I uninstall the application?
    Data Transfer
    Please note the history data will be initialized if the application is uninstalled.
    *If the ‘Transfer ID’ is issued, by transferring the data you can restart the game where you left off

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  • I uninstalled the app by mistake. So I want my account back.
    How To Play
    With your data transfer ID and Password which were issued beforehand, you can restart from where it stopped before.
     
    1. Install and tap "Enter Data Transfer ID" on title screen
    2. Enter "Data Transfer ID" and "Password" which you took note before
    3. Complete data migration 

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  • How can I transfer my game data to another device?
    Data Transfer
    Please set up "Data Transfer ID" using the following procedure to transfer data.
     
    From your current device:
    1. Tap "Create Transfer ID" on the title screen
    2. Take note of your "Data Transfer ID" and set "Password"
     
    From your new device:
    3. Install and launch the app with your new device
    4. Tap "Enter Transfer ID" on title screen
    5. Enter the "Data Transfer ID" and "Password" you set in step 2
    6. Complete data transfer 
     
    Notes:
    ・You cannot carry over your Arcana Gems between different OS. 
     Also please note that if you transfer your account between different OS, you will lose any remaining right of receiving "Arcana Gem Pack" bonuses. 
    ・DO NOT disclose your data transfer ID/password to a third party. 
    ・Please understand that we are not able to respond to data restoration requests.

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  • Can I play the application for free of charge?
    How To Play
    This application is playable for free of charge basically, including charging system paying money for items
    The costs will arise when using the service for profit.
    Communication fee while playing the application is paid by the users

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  • Where can I check the terms of use?
    How To Play
    Terms of use can be checked by following the below process:
     
    Menu ⇒ System ⇒ Others ⇒ Terms of use
     
    Thank you for your kind cooperation for enjoying the application with peace of in mind

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  • What is Col used for?
    How To Play
    In-app currency ❛Col ❜ can be consumed for purchasing the items at Armorshop or enhancement and evolution of the weapons at Blacksmith.
    Col is avaible as reward by clearing the quests and so on.

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  • I ordered a skill record but it is not added to the item, why?
    How To Play
    Ordered skill records are stored in your present box and can be used as items by receiving from the box.
    You can receive presents by the steps below.
     
    -----
     Menu → "Item" → "Present Box"
    -----

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  • The items in the present box were missed.
    How To Play
    The items in the present box have the limit to be received.
    Please be noted the items will be delated from the box automatically after the limit.

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  • I sold / enhanced the item by mistake.
    How To Play
    Even once sold / used items can not be restored to the former condition.

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  • Can I create the second character?
    How To Play
  • Can I change the character's name?
    How To Play
    The character's name can be changed following the below instruction.
     
    Menu → Status → Player → change name

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  • The quests are not displayed on the bulletin board.
    How To Play
    The quests are added on the buletin board gradualy as the story proceeds

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  • Does the armories or forge's assortment change?
    How To Play
    The forge's assortment are changed gradually as the story proceeds but the armories' are not.

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  • Can I raise the partner's level?
    How To Play
  • Sometimes I feel the app's movement become slow.
    How To Play
    It may be improved by changing the basic setting from the menu, so please try the following steps.
     
    · Drawing type: low
    · Effect: OFF
    · Attack range display: OFF
    · Cut-in: OFF
    · Motion quality: 0
    · Shade quality: 0
    · Simple model display distance: 0
    · Other player display range: 20
    · Maximum number of mob display: 10
    · Maximum number of other players displayed: 10
     
    If you want to restore to the original setting, scroll down the setting screen to "default setting" and then tap "Back" button.
    You can change the basic setting by the following steps.
    -----------
    · Menu → "System" → "Settings" → "Basic settings"
    -----------

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  • What is a skill record?
    How To Play
    If you and/or partners equipped the skill records, you will be able to use various skills.
    Skill records have its' own cost and you cannot be equipped it beyond the maximum cost.
     
     · Sword skill
       It is a skill that consumes SP.
       You can not use it unless you have a corresponding weapon.
     
     · Ability
       It is a skill to which the effect is applied simply by equipping it.
       *Some skills are effective only under specific conditions. 

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  • What happens when HP goes to 0?
    How To Play
    If you run out of HP, you will be put in a near-death state and you can not take action. There are several ways to revive or return.
     
    1. Revive: You can come back to life with a Revive Crystal on that spot
    2. Revived with help: If you are in a party, party members can bring you to recover by staying in circles for a certain period of time
    3. Return: Return to the Town of Beginnings
        *It will automatically return after a certain time

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  • I cannot start the app. / The app crash while playing.
    How To Play
    It may be improved by the following steps, so please try.
     
    ・Perform "Cache Delete" of the app itself and restart
      *This function will lead you to redownload the app, so please try in the stable communication environment such as Wi-Fi
    ・If you use mobile data communication such as 4G line, change connection to stable Wi-Fi
    ・If multiple applications are started at the same time, close all the applications once
    ・Check your device’s internal memory and have sufficient storage
    ・Restart the device

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  • The quest does not proceed. What should I do?
    How To Play
    If your quest does not move forward, please check the quest achievement conditions.
    You can confirm the conditions for quest achievement by the following steps.

    -------------
    · Menu → Quest → Order quest → Target quest name
    -------------

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  • I avoided enemy attacks but received damage, why?
    How To Play
    Depends on the enemy's attack type, it may not be able to avoid it.
    In addition, please note that we do not provide any specific strategy information individually. 
     
    Also, depends on the network connection, there may be seems like "Damage occurs although it supposed to have been avoided".
    If you are using mobile data communication such as 4G line, the issue may be improved by connecting to stable Wi-Fi etc.

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  • Loading is not complete and I cannot move forward.
    How To Play
    Please try the steps below as it may be improved the issue.
     
    · Change the rendering setting of this app from "Menu" → "System" → "Setting"
    · Perform "Clear Cache" on the left side of title screen and restart the app
      *Please note that this will lead to re-downloading game data, so please try in a stable Wi-Fi environment etc.
    · If you are using mobile data communication such as 4G line, connect to stable Wi-Fi
    · Stop multitasking. Please close other apps running simultaneously in your device
    · Increase the available storage of the device's internal memory with sufficient buffer
    · Restart the device

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  • What are the advantages of forming parties?
    How To Play
    Up to six players can participate in the party, and you can play quests and hunt boss monsters together.
    If you join parties, you can use dedicated chat for members, or resurrect you when HP goes to 0.
     
    ■ Items shared by parties
      · Number of monsters hunted
      · EXP of hunting monster
     
    If a party member hunts a monster, other participating members may have a chance to acquire one item dropped by a hunted monster.

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