(Google Play)Digimon ReArise

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  • What OS are supported?
    Compatibility
    (7st Oct 2019)
    Recommended OS version:
    Android 5.0 or above (RAM2GB~) 
    [Notes for Operation]
    [1] Please be sure to use this application with the operating system stated here.
    [2] Even if used with the above operating systems, the application may not function properly due to factors related to the usage environment or your device.

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  • I don’t know how to make inquiries: how do I do this?
    Others/Notes

    If your issue is not resolved even after checking the FAQ listed on this FAQ website, the in-game Help, etc. please make an inquiry via the below steps.

    [1]Press "Inquiries, Comments and Requests" on this FAQ website
    [2]Perform a search, and select the app title from the Search results
    [3]Press "Inquiries"
    [4]Press "Support Form"
    [5]Fill in the input sections, and press "Next"
    [6]Press "Send"

    *Caution
    For Step [3] in the above, if you proceed to "Comments and Requests", replies will not be made.

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  • [Important] Are there any cautionary points regarding gameplay data transfer?
    Data Transfer

    Cautionary Points for Data Transfer
     
     1. Transfer information is to be managed carefully by users themselves: in cases where it is lost etc., we are unable to disclose the said information under any circumstances.

     2. When recovering data to a different OS, "DigiRubies" (including DigiRubies distributed for free) cannot be transferred.
    With this, it is recommended that you use any "DigiRubies" you have before transferring your game data.

     3. Progress statuses of DigiWalk" and "suspended data of Quests" cannot be transferred.
    Also, if data is recovered while rewards found via DigiWalk remain unclaimed, the said rewards cannot be transferred.

     4. Please do not tell or reveal issued passwords to any third-parties. The Management team is unable to take responsibility for damages caused due to such acts.
     
     5. The validity period of passwords is for 90 days from issuing. Once a password is issued, the password and the validity period will be renewed. Only the newest password within the validity period will be valid, and old passwords will be rendered invalid.

     6. Passwords in which transfers had been completed are rendered invalid.

     7. If backup is performed via Social Media Authentication, transfers via ID/password cannot be performed.

     8. Gameplay via 1 account per 1 device is recommended for this app. Please refrain from playing multiple accounts on 1 device, as this may cause data corruption and recovery may not be possible.

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  • [Important] How should I transfer my gameplay data?
    Data Transfer

    When transferring gameplay data, please be sure to check the cautionary points HERE.
    Transfer information is to be managed carefully by users themselves: in cases where it is lost etc., we are unable to disclose the said information under any circumstances.

    Account transfer confirmation (setting) and data transfer can be performed via the below steps.
    [Confirmation (setting) of account transfer information] *Please perform in the device to be transferred from.
    [1]Start the app
    [2]Move screens from DigiTown>Menu>Account Transfer
    [3]Select the account transfer method

    Press [Account Transfer via Social Media Authentication]
    [4]Press Data Backup via Social Media Authentication
    [5]Press Backup via Facebook or Twitter
    [6]Read the precautions carefully, and press "Yes"

    Press [Account Transfer via ID/Password]
    [4]Press Issue Password
    [5]Read the precautions carefully, and press Issue

    [Account transfer operations] *Please perform in the device to be transferred to.
    [1] Start the app
    [2]Move screens from "Transfer/Support" by the upper-part of title screen>"Account Transfer"
    [3]Select the account transfer method

    Press [Data Recovery via Social Media Authentication]
    [4]Press Data Recovery via Social Media Authentication
    [5]Press Data Recovery via Facebook or Twitter
    [6]Read the precautions carefully, and press "Yes"

    Press [Account Transfer via ID/Password]
    [4]Enter User ID and password, and press "Send"

    [Cautionary points when linking with Facebook]
    If a data had been backed-up via Facebook linkage previously, and then a new account is created on the same device or a different device while the said linkage had not been unlinked, Facebook linkage cannot be made for the newly started account without performing specific steps first.
    If you wish to delete the data that is being linked via Facebook, you are required to first perform a data transfer of the previous data, and then unlink the Facebook linkage from that data.
    Only 1 data can be linked via Facebook: please take sufficient caution on this matter.

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  • The app operation became slow.
    Compatibility

    If the app operation is slow, please try [Clear Cache].

    [Clear Cache] will delete data that is temporarily stored.
    On rare occasions, old data may remain within the app and may hinder normal behavior.
    In such cases, there is a possibility that the issue may be solved by performing Clear Cache.

    Clear Cache can be performed by [Transfer/Support] from the title screen > [Clear Cache].

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