Please send an inquiry by following the below steps, in case your problem cannot be solved,
even if referring the FAQ on the FAQ site or checking the help in the application
Press ‘Inquiries’ in the FAQ site.
Press ‘Support Form’
 Press ‘Next’, filling in the blanks.
 Press ‘Send’
If you choose ‘Comments and Requests’ at below  and send your comment, an answer will not be sent.