• 2017/06/01 Notice
    Pre-registration for application
     Cancelation for registration of the mail magazine delivery service

    If you would like to cancel the registration of the mail magazine delivery service, sending you mails from address of ‘BANDAI NAMCO ENTERTAINMENT <www@id.banapassport.net>, Please release the registration following above instruction.

    [1] Press ‘Unsubscribe mail magazine delivery service’ (メールマガジンの配信停止はコチラ)located at the top of mail magazines.
    [2] Press ‘cancel for receipt’(受取解除) after confirming the e-mail address displayed

     If you never registered the mail magazine delivery service, you can unsubscribe the service following the above instruction.

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  • 2017/06/01 Notice
    Pre-registration for application
     Cancelation for Pre-registration for application

    Please send us inquiry following the below instruction if you would like to cancel your pre- registration

    [1] Press ‘If FAQ does not help you'
    [2] Press ‘Support Form’
    [3] Press ‘Next’ after entering the contents
     *Please enter the contents as much detail as possible.
     *Please enter the mail address used for pre-registration.
    [4] Press ‘Send’

     ・If you receive a confirmation mail for pre-registration that you have no idea of, cancelation of pre-registration is possible by our company. Please send us inquiry following above instruction.
     ・If you press ‘Comments and Requests in procedure [1] in above instruction, we cannot send you reply individually.

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  • 2014/12/24 Notice
     About Time Zone with your Inquiry
    Thank you for using Bandai Namco Games service and products.
    We would like to inform all customers who are playing our app.
    We kindly ask you to send us an inquiry for the issue you have experienced in GMT(Greenwich Mean Time).
    This is in order for us to know your correct situation of your concern.
    Therefore, please refer to following time zone difference for the GMT.
    GMT-12 Baker Island, Howland Island
    GMT-11 American Samoa, Niue, Samoa, Tokelau
    GMT-10 Hawaii, Aleutian Islands west
    GMT-9 Alaska
    GMT-8 the United States, Canada and Mexico (Pacific Ocean time)
    GMT-7 the United States, Canada and Mexico (Mountain Time)
    GMT-6 United States, Canada and Mexico (Central Time)
    GMT-5 United States, Canada (Eastern Time), Cuba, Peru
    GMT-4:30 Venezuela
    GMT-4 Canada (Atlantic time), the majority of the Lesser Antilles, Brazil (Amazon time), Chile
    GMT-3:30 Canada (Newfoundland)
    GMT-3 Brazil (Brazil time), Argentina, Greenland
    GMT-2 Brazil (Fernando de Noronha Island)
    GMT-1 Azores, Cape Verde
    GMT±0 United Kingdom, Ireland, Portugal, Iceland, Africa west of Morocco, Ghana, etc.
    GMT+1 Central European time (France, Germany, etc.), West Africa time (Nigeria, Congo, etc.)
    GMT+2 Eastern European Time (Finland, Greece, etc.), Central African time, South Africa
    GMT+3 Russia (Kaliningrad), Ukraine, Belarus, Saudi Arabia, East Africa Time
    GMT+3:30 Iran
    GMT+4 Russia (Moscow), Azerbaijan, Georgia, the United Arab Emirates, Mauritius
    GMT+4:30 Afghanistan
    GMT+5 Pakistan
    GMT+5:30 India
    GMT+5:45 Nepal
    GMT+6 Russia (Yekaterinburg), Kazakhstan, Bangladesh
    GMT+6:30 Myanmar, Cocos Islands
    GMT+7 Russia (Omsk), Mongolia, Thailand, Vietnam, Jakarta
    GMT+8 Russia (Krasnoyarsk), China, Mongolia, Malaysia, Australia (Western Australia)
    GMT+8:45 Australia (Eucla)
    GMT+9 Russia (Irkutsk), South Korea, Japan, Palau
    GMT+9:30 Australia (Northern Territory, State of South Australia)
    GMT+10 Russia (Yakutsk), Guam, Australia Eastern Time
    GMT+10:30 Australia (Lord Howe Island)
    GMT+11 Russia (Vladivostok), Solomon Islands, New Caledonia
    GMT+12 Russia (Magadan), New Zealand, Fiji, Kiribati (Gilbert Islands)
    GMT+12:45 New Zealand (Chatham Island)
    GMT+13 Tonga, Kiribati (Phoenix Islands), Samoa (2012 or later), Tokelau (2012 or later)
    GMT+14 Kiribati (Line Islands)
    We sincerely apologize for the inconvenience.
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