Notices

Current Issues

2021/02/18

Thank you for playing Tales of Crestoria.

We have identified the following issue.

    • After resuming a battle in the Phantom Tower, there are times when the UI does not display correctly, character information is displayed in the wrong place, or the battle is not resumed correctly.

      Updated: February 16th 2021 16:00 JST

    • The effects of a Cheer are not being displayed properly in the Cheer On pop-up window if you're defeated after resuming a Raid. Attempting to Cheer On the remaining players while this issue is occurring causes a transmission error.

      Updated: February 16th 2021 16:00 JST

    • Under certain circumstances the "Already Acquired" warning does not display when using the Half Anniversary Choose-a-Stone Limited Summons or Half Anniversary Choose-a-Stone Summons to select a new character.

      Updated: February 15th 2021 21:00 JST

    • The Guild Roles section of the Help screen contains incorrect information about what action the Vice-Captain can take.

      Updated: February 15th 2021 21:00 JST

    • There are times in Arena battles when defeating an opponent's character with the last action that can be taken in your turn causes the Target icon to be misaligned from the character you are actually targeting.

      Updated: February 15th 2021 21:00 JST

    • When retiring from a Raid, the results are not being displayed correctly on the Results screen.

      Updated: February 15th 2021 21:00 JST

    • When clearing a quest that costs no AP to attempt, the results screen shows an Affinity Level of 0 for all participants.

      Updated: February 15th 2021 21:00 JST

    • There are times in Arena battles when the camera tracks an opponent's character's artes animation regardless of the camera settings.

      Updated: February 15th 2021 21:00 JST

    • There are times when starting a quest with support characters included in your party lineup causes an error or the support character does not appear in battle.

      Updated: February 15th 2021 21:00 JST

    • The Starting Raids heading of the Help section contains incorrect information regarding the number of Raids that can be active at once.

      Updated: February 3rd 2021 18:00 JST

    • If the amount of unclaimed gifts in the Gift Box exceeds 200, gifts with an expiry date may not be displayed correctly even if the Time-Limited Only box is checked.

      Updated: January 27th 2021 16:00 JST

    • Using the Quest Skip feature or returning to the quest list after checking the main rewards of a Power-Up Quest on the Party Lineup screen causes an error.

      Updated: January 27th 2021 16:00 JST

    • When a battle progresses to the next wave there are times when the target icon does not line up with the enemy that will be attacked.

      Updated: January 27th 2021 16:00 JST

    • If multiple commands are entered in a battle, there are times when they are not performed in the requested order.

      Updated: January 27th 2021 16:00 JST

    • If you enter a non-existent room number such as 0000 or 2000 in the Room Settings tab of the Chat screen, and then switch to the Chat Settings tab and tap the OK button, you will not be able to connect to the chat afterwards. We apologize for the inconvenience, but ask for any players affected by this issue to contact us.

      Updated: January 27th 2021 16:00 JST

    • After requesting Aid from friends or guild members in a Mania difficulty level raid, the Aid Request does not show correctly in the chat.

      Updated: January 12th 2021 18:30 JST

    • If all characters have taken action when a battle proceeds to the next wave, the remaining turns of a status ailment decrease by one more than they should.

      Updated: January 12th 2021 18:30 JST

    • If AP or BP are recovered through the passage of time directly before being awarded as a result of a Player Rank increase, the AP and BP awarded from the Rank Increase may not include the AP/BP recovered over time.

      Updated: January 12th 2021 18:30 JST

    • If the last medals earned were from a Raid joined through an Aid Request, the Raid screen will show the medal balance as 0.

      Updated: January 12th 2021 18:30 JST

    • If the results of a Raid that was joined through a request for Aid are checked without accessing the Open tab, the alert icon over the Raid button will not display as intended.

      Updated: January 12th 2021 18:30 JST

    • If three characters whose Affinity Levels are at maximum are included in a party when the Quest Skip function is used, the Affinity Points acquired from those quests are not displayed correctly.

      Updated: December 25th 21:30 JST

    • Certain character's thumbnails do not display correctly on the Arena screen.

      Updated: December 25th 21:30 JST

    • Under certain conditions, a character's actions are not reflected after temporarily withdrawing from battle.

      Updated: December 25th 21:30 JST

    • The figures shown next to "Max Damage (1 turn)" on the Records screen are not reflective of the damage dealt in single turn, but rather a single attack.

      Updated: December 23th 16:35 JST

    • If the SFX volume has been reduced in the options, any SFX that are played during an in-battle voice clip will play at the voice clip volume too.

      Updated: December 23th 16:35 JST

    • During Raids, there are times then the battle doesn't progress from the enemy turn.

      Updated: December 17th 16:00 JST

    • After defeating certain enemies, they are not registered to the Codex.
      Affected Enemies
      - Angel
      - Archangel

      Updated: December 17th 16:00 JST

    • The "New" icon is appearing on Memoria Stones that have already been acquired from the Event Box Summons.

      Updated: December 14th 16:00 JST

    • Ongoing Raids and Raids awaiting reward confirmation disappear at the end of the event period.

      Updated: December 2nd 14:20 JST

    • Attempting the quest below with a certain party lineup causes the game to forcefully close.
      Affected Quest
      - Main Story Chapter 5: 1-1 on Normal
      This issue can be resolved by changing your party lineup.

      Updated: November 18th 19:15 JST

      As a temporary solution to the issue above, the party lineup for Main Story Chapter 5: 1-1 will be designated guest characters.

      Updated: November 19th 18:00 JST

    • There were connection issues during the period below.
      Sat, Nov 7, 2020, 13:00 JST - Sat, Nov 7, 2020, 15:20 JST
      - We are currently investigating the cause of this issue.

      Updated: November 10th 20:00 JST

    • When battling in the Arena, there are times when landing a critical blow does not increase the OL gauge.

      Updated: October 29th 12:30 JST

    • Enemy information is sometimes not displayed when opening the game again after closing it mid-battle.

      Updated: October 5th 20:00 JST

    • The game may forcefully close when six or more characters with attachments on all parts are displayed on the Guild screen.

      Updated: September 23th 16:00 JST

    • Opening the Details screen by using a long press on a character's thumbnail on the Character Bonus Details screen causes the maximum Awakening for the character to not be displayed on the Details screen.

      Updated: September 8th 20:00 JST

    • There are times when participating in a battle in the Arena causes a forced exit from the game.

      Updated: August 12th 20:30 JST

    • There are times when repeatedly or simultaneously tapping the screen causes display errors or forces the game into an unresponsive state.
    • Players are able to donate enough items to their guild to surpass the daily limit on receivable Guild Points, but cannot receive the points.
    • When making a purchase from the shop, a currency symbol is not being displayed correctly. However, the currency that will be used for the purchase can be confirmed on the platform's purchase screen.

    Notes

    - The information on confirmed in-game issues contained in this notice will be updated accordingly.

    - We may notify players of certain issues in a separate notice.

    Please accept our apologies for any inconvenience this has caused.

    Thank you for playing Tales of Crestoria.