Notices

Current Issues NEW

2021/06/17

Thank you for playing Tales of Crestoria.

We have identified the following issue.

  • In the Limited Quest The Maiden & the Holy Sword, the amount of Shepherd's Tomes rewarded for clearing Battle at the Ruins (Lv.8) is lower than intended.

    Updated: Jun 17th 20:30 JST

  • Even if one day's worth of rewards have been claimed from a login bonus, this is not reflected on the Login Bonus screen.

    Updated: Jun 16th 16:10 JST

  • When bringing up the details of an exchange item in an exchange, the "Expiration" heading is being displayed as "Time Limit".

    Updated: Jun 16th 16:10 JST

  • Some enemies are not being displayed in the Codex.

    Enemies Not Displaying
    Ancient Cat
    Terra Polwigle
    Horus
    Ammit
    Mimic Giant
    Antler Beak

    Updated: Jun 16th 16:10 JST

  • If Colette is one of the characters set to the Home screen, unintended visual effects are displayed.

    Updated: Jun 16th 16:10 JST

  • Navigating to the Limited Quest screen straight after using the Skip function during a Limited Quest causes the Box Summons button to become unresponsive.
    Refreshing the display by navigating to another screen fixes this issue.

    Updated: Jun 15th 18:30 JST

  • An Arena battle ending as a result of time running out may render the game unable to progress from the darkened transition screen.

    Updated: May 19th 18:00 JST

  • When Training characters or auto-selecting them on the screen before battle, some stats increased by a panel effect will not be reflected in the display unless you move from the Party Lineup screen to another screen.

    Affected Panels
    Stat increase in the Arena
    Stat increase in a Raid
    Please be aware that this is a cosmetic issue only. The correct boost is being applied.

    Updated: May 19th 18:00 JST

  • Applying a filter to the Meals screen of the Codex may sometimes cause ingredients to be displayed. Tapping one of these ingredients will cause the game to become unresponsive.
    Restarting the application will fix this problem.

    Updated: May 19th 18:00 JST

  • There are times when the date changing during the boot-up process of the game causes the game to forcefully close or the screen to display in an unintended way after Training a character.

    Updated: May 19th 18:00 JST

  • There are times when tapping an in-game button during the date change process causes the game to forcefully close or become unresponsive.

    Updated: May 19th 18:00 JST

  • Previous chat logs are not being correctly displayed in some World Chat rooms.

    Updated: May 7th 21:00 JST

  • In Raids, the Cheer pop-up reappears when a player who has already performed a Cheer is defeated after continuing.

    Updated: May 7th 21:00 JST

  • On the Items screen, repeatedly tapping the "Use" button on the confirmation pop-up for using AP and BP recovery items may cause the recovery to be performed multiple times.

    Updated: May 7th 21:00 JST

  • There are times when the battle logs of other players do not display during a Raid.

    Updated: April 27th 16:00 JST

  • Android Only: On some devices, changing the device's theme to dark mode while the game is running causes the game to forcefully close.

    Updated: April 27th 16:00 JST

  • If the Retire and Continue buttons are simultaneously pushed on the Game Over pop-up that displays when defeated in battle, the pop-ups to confirm both of these choices will appear on top of each other.
    If a player chooses to continue and then taps the Cancel button on the Retire pop-up, the Game Over pop-up will appear once more and it is possible to tap Continue even though the party is not currently defeated.

    Updated: April 21st 2021 16:00 JST

  • There are times when a Guild that is recruiting and has the Auto-Entry option enabled cannnot be joined.

    Updated: April 8th 2021 16:00 JST

    We have confirmed that this issue is caused by an accumulation of unconfirmed entry requests.
    As a means of fixing this issue, the Captain or Vice-Captain must first decline or accept the requests on the Entry Requests screen to reduce their number.
    We apologize for any inconvenience this causes.

    Updated: April 14th 2021 14:00 JST

  • There are times when returning to the Friend List screen directly after sending a message to a friend causes the game to forcefully close.

    Updated: April 14th 2021 14:00 JST

  • There are times when tapping the Character Room button directly after the Chat button on the Character Details screen causes the game to forcefully close.

    Updated: April 14th 2021 14:00 JST

  • Some Memoria Skills of the opponent's sub members are not activating during Arena battles.

    Affected Memoria Skills
    Inferno
    Ironclad
    Assault

    Updated: April 14th 2021 14:00 JST

  • There are times when the Continue pop-up does not appear after being defeated in battle, making progress impossible.

    This issue can sometimes be resolved by changing the Graphics setting to "Low" or "Balanced" on the Options screen.

    Updated: April 8th 2021 16:00 JST

  • The damage of the first attack rather than the cumulative damage is being displayed in the battle log of a Raid when a multi-hit attack is used against an enemy.

    Updated: April 1st 2021 16:30 JST

  • An in-game issue is causing the damage dealt in a turn to count towards some of the missions regarding damage dealt in a single attack.

    Affected Missions
    - Deal at least 10,000 damage with a single attack.
    - Deal at least 50,000 damage with a single attack.
    - Deal at least 100,000 damage with a single attack.
    - Deal at least 200,000 damage with a single attack.
    - Deal at least 300,000 damage with a single attack.
    - Deal at least 400,000 damage with a single attack.
    - Deal at least 500,000 damage with a single attack.
    - Deal at least 600,000 damage with a single attack.
    - Deal at least 700,000 damage with a single attack.
    - Deal at least 800,000 damage with a single attack.
    - Deal at least 900,000 damage with a single attack.
    - Deal at least 1,000,000 damage with a single attack.
    - Deal at least 1,200,000 damage with a single attack.
    - Deal at least 1,400,000 damage with a single attack.
    - Deal at least 1,600,000 damage with a single attack.
    - Deal at least 1,800,000 damage with a single attack.
    - Deal at least 2,000,000 damage with a single attack.

    Updated: April 1st 2021 16:30 JST

  • When a Guild Captain does not log in for 14 days, leadership should pass to the Vice-Captain. If there is no Vice-Captain, then the player who has been a member of the guild for the longest will assume the Captain role. However, the role of Captain is being automatically assigned to the last member who logged in.

    Updated: March 29th 2021 13:30 JST

  • Under certain circumstances, confirming the rewards of a Raid causes an error and the rewards cannot be accepted.

    Updated: March 18th 2021 20:30 JST

  • If the game is closed during a Raid, the chosen Guild Boost will not activate when the game is restarted and the Raid resumed.

    Updated: March 18th 2021 20:30 JST

  • For some users, attempting to connect to the chat results in a window reading "Your connection to the chat was lost. Would you like to reconnect?" being displayed. However, attempts to reconnect are unsuccessful.

    Updated: March 8th 2021 20:00 JST

  • There are times when mystic artes cannot be used even if the OL Gauge is full.

    Updated: March 8th 2021 20:00 JST

  • If you have already reached the maximum attempts of a Chalice Quest, attempting to start it from the Chalice item's Found At screen will cause an error.

    Updated: March 1st 2021 16:00 JST

  • Completing a Raid with 0 Contribution Points causes "Triple Boost" to be displayed on the Results screen even if Triple Boost was not selected.

    Updated: March 1st 2021 16:00 JST

  • There are times when starting a quest with support characters included in your party lineup causes an error or the support character does not appear in battle.

    Updated: February 15th 2021 21:00 JST

  • If the SFX volume has been reduced in the options, any SFX that are played during an in-battle voice clip will play at the voice clip volume too.

    Updated: December 23th 16:35 JST

  • After defeating certain enemies, they are not registered to the Codex.
    Affected Enemies
    - Angel
    - Archangel

    Updated: December 17th 16:00 JST

  • Attempting the quest below with a certain party lineup causes the game to forcefully close.
    Affected Quest
    - Main Story Chapter 5: 1-1 on Normal
    This issue can be resolved by changing your party lineup.

    Updated: November 18th 19:15 JST

    As a temporary solution to the issue above, the party lineup for Main Story Chapter 5: 1-1 will be designated guest characters.

    Updated: November 19th 18:00 JST

  • There were connection issues during the period below.
    Sat, Nov 7, 2020, 13:00 JST - Sat, Nov 7, 2020, 15:20 JST
    - We are currently investigating the cause of this issue.

    Updated: November 10th 20:00 JST

  • When battling in the Arena, there are times when landing a critical blow does not increase the OL gauge.

    Updated: October 29th 12:30 JST

  • The game may forcefully close when six or more characters with attachments on all parts are displayed on the Guild screen.

    Updated: September 23th 16:00 JST

  • There are times when repeatedly or simultaneously tapping the screen causes display errors or forces the game into an unresponsive state.
  • Players are able to donate enough items to their guild to surpass the daily limit on receivable Guild Points, but cannot receive the points.
  • When making a purchase from the shop, a currency symbol is not being displayed correctly. However, the currency that will be used for the purchase can be confirmed on the platform's purchase screen.

Notes

- The information on confirmed in-game issues contained in this notice will be updated accordingly.

- We may notify players of certain issues in a separate notice.

Please accept our apologies for any inconvenience this has caused.

Thank you for playing Tales of Crestoria.