Notices

Current Issues

2021/09/13

Thank you for playing Tales of Crestoria.

We have identified the following issue.

  • Sometimes using the Continue function in battle causes the game to become unresponsive.

    Updated: Sep 9th 16:00 JST

  • The number of Missions Cleared (Title) displayed on the Records screen is sometimes incorrect.

    Updated: Sep 9th 16:00 JST

  • An Arena battle ending as a result of time running out may render the game unable to progress from the darkened transition screen.

    This will sometimes be counted as a defeat.

    Updated: May 19th 18:00 JST

    This issue was resolved with version 2.1.0.

    We have confirmed that this issue is occurring again.

    Updated: Sep 9th 16:00 JST

  • On the Results screen, MAX is being displayed over the character level of characters that have an increased maximum level through the Transcendence Board; even if they have not yet reached that maximum level.

    Please be aware that this is a cosmetic issue only and that EXP is still being gained.

    Updated: Sep 9th 16:00 JST

  • There are times in battle when the cape of Anise [Unstoppable Revelry] does not display as intended.

    Updated: Sep 9th 16:00 JST

  • The total number of Titles displayed on the Titles screen is incorrect.

    Updated: Sep 3rd 14:00 JST

  • Sometimes a Raid switching to the enemy turn puts the enemy into a Break state.

    Updated: Sep 3rd 14:00 JST

  • Retiring from the Arena or a Raid before a Sub Member makes their appearance can cause the game to forcefully close or become unresponsive.

    This issue can be resolved by closing and restarting the game.

    Updated: Sep 3rd 14:00 JST

  • Android Only
    The first artes icon of Alvin [Always on Target] and the mystic artes cut-in image for Vicious [Piercing the Heavens] are not being displayed correctly.

    Updated: Sep 3rd 14:00 JST

  • If items with an expiry date are not claimed from the Gift Box, their expiry date will stop displaying correctly.

    Updated: Sep 3rd 14:00 JST

  • Even after tapping on the "i" icon of a Guild Boost on the Guild Profile screen, a Guild Leader cannot change the Guild Boost on the Active Guild Boosts or Change Guild Boosts pop-up windows.

    Updated: Aug 26th 16:00 JST

  • After a Guild Member taps on the "i" icon of a Guild Boost on the Guild Profile screen, a message saying "Guild Boost has not been set" will appear even if a Guild Boost has been set.

    Updated: Aug 26th 16:00 JST

  • The recorded dates of the "Max Damage (1 turn)" and "Max Hits (1 turn)" entries on the Records screen are not showing the dates the feats were achieved, but the date of last battle.

    Updated: Aug 26th 16:00 JST

  • Sometimes when a player attacks an enemy being attacked by another player directly after a Raid starts, the game enters an unresponsive state.

    This issue can be resolved by restarting the game. We're sorry for the any inconvenience this causes, but please try this if you encounter the issue.

    Updated: Aug 26th 16:00 JST

    This issue will be resolved with the version 2.3.0 update.

    Updated: Sep 9th 16:00 JST

  • Defeating an enemy using certain ailment-inflicting artes and mystic artes sometimes inflicts the ailment on an enemy that was not the target of the attack.

    Artes or mystic artes with the following traits have been known to cause this issue:
    - Causes damage
    - Inflicts an ailment
    - AoE (area of effect) damage

    Updated: Aug 24th 16:00 JST

  • Sometimes an unintended message is displayed in the chat window when the player takes damage in a Raid.

    Updated: Aug 24th 16:00 JST

  • If Sorey [Shepherd in Black] is selected as the support character for Main Story Chapter 3: 5-3, he will not appear in the battle.

    Updated: Aug 24th 16:00 JST

  • Navigating from the Records screen to the Character Details/Train screen and training a character causes the application to forcefully close.

    Updated: Aug 24th 16:00 JST

  • In some cases, navigating to the Memoria Stone section of the Party Lineup screen directly after acquiring a Memoria Stone causes its Memoria Skill to display incorrectly.

    Updated: Aug 19th 17:00 JST

  • Clearing a quest with Sorey [Shepherd in Black] as a support character is not counting towards the clearance of missions with conditions requiring a quest to be cleared with a support character.

    Updated: Aug 19th 17:00 JST

  • Using a mystic arte with a high hit count when Skip Mystic Artes Animation is set to OFF sometimes causes the game to forcefully close on certain floors of the Phantom Tower.

    Updated: Aug 19th 17:00 JST

  • In the Character Room of certain characters, the "!" symbol is being displayed for voice clips that have already been listened to.

    Updated: Aug 19th 17:00 JST

  • Playing a voice clip from the Battle tab of Repede [Gallant Canine] in the Character Room causes the game to forcefully close.

    Updated: Aug 19th 17:00 JST

  • If the data transfer function is used to transition from an account that has not completed the opening tutorial to one that has, Push settings cannot be changed.

    Updated: Aug 5th 17:00 JST

  • When equipping a Memoria Stone with an Event Bonus effect directly after obtaining it through use of Quest Skip, the BONUS icon is not displayed when including it in your party lineup.

    Updated: Aug 4th 16:00 JST

  • When navigating to the Character Details/Train screen of a character in multiple parties from the Party Lineup screen, the changes of any Training performed for that character are only reflected for the party you were editing.

    Refreshing the display by navigating to another screen fixes this issue.

    Updated: Aug 4th 16:00 JST

  • As of 6/24 JST, having the Skip Mystic Artes setting set to ON causes the increase to the OL Gauge from the "Increases OL Gauge when attacked" panel of the Ascension Board to be larger than intended.

    Updated: Jul 30th 16:00 JST

  • While in a Raid, the arte pop-up window displays the remaining time of an ailment that prevents action in seconds, not turns.

    Updated: Jul 30th 16:00 JST

  • The Ex Stage of a Spirit Trial cannot be attempted when AP is 0.

    Updated: Jul 30th 16:00 JST

  • Sometimes when a character with a full OL Gauge is KO'd, other characters will not take action even if AUTO has been set to ON.

    Updated: Jul 30th 16:00 JST

  • When using an arte that targets one ally and has restorative effects, there are times when the target of the arte cannot be selected and the arte cannot be used.

    Updated: Jul 21st 12:00 JST

  • If an enemy is affected by more than 32 physical ailments, the physical ailments Break and Time Stop will stop working as intended.

    Updated: Jul 21st 12:00 JST

  • During battle, the correct visual effects are not being displayed when critical damage is dealt to a character protected by the Shield effect.

    Please be aware that this is a cosmetic issue only and that a critical amount of damage is being dealt.

    Updated: Jul 15th 16:00 JST

  • The party members shown under Max Damage and Max Hits in the Battles/Quests section of the Records screen are the members active at the end of the battle, not when the damage was dealt.

    Updated: Jul 13th 16:00 JST

  • Items in the Gift Box with an expiry date are remaining even after they have expired.

    Updated: Jul 13th 16:00 JST

  • After clearing Main Story Chapter 8: 9-1 on Normal, the Hard difficulty level does not unlock.

    Navigating to the Home or Quest screen and then returning to the Quest screen will fix this problem.

    Updated: Jul 2nd 16:00 JST

  • There are times when the background image is not displaying correctly on the Limited Quests screen.

    Updated: Jul 2nd 16:00 JST

  • After unlocking a panel on the Ascension Board, tapping the OK button again causes the same panel's Unlock screen to be displayed once more. If you tap the Unlock button to unlock the panel, an error message will be displayed.

    Please be aware that this issue is purely cosmetic and that no materials will be consumed by tapping the Unlock button again.

    Updated: Jul 2nd 16:00 JST

  • Under certain circumstances, the battle UI does not display MISS when an attack misses an enemy.
    Please be aware that this issue only occurs when the Artes Camera setting is ON. If this setting is OFF, MISS will be displayed correctly.

    Updated: Jun 23rd 16:00 JST

  • On certain devices, the game is forcefully closing upon the completion of a quest, Raid, or Arena Battle.

    Affected Devices
    AQUOS R5G

    Updated: Jun 23rd 16:00 JST

  • On certain devices the BGM, SFX, and voices during battle are not playing as intended.

    Affected Devices
    Xperia XZ Premium

    Updated: Jun 23rd 16:00 JST

  • When Training characters or auto-selecting them on the screen before battle, some stats increased by a panel effect will not be reflected in the display unless you move from the Party Lineup screen to another screen.

    Affected Panels
    Stat increase in the Arena
    Stat increase in a Raid
    Please be aware that this is a cosmetic issue only. The correct boost is being applied.

    Updated: May 19th 18:00 JST

  • There are times when a Guild that is recruiting and has the Auto-Entry option enabled cannnot be joined.

    Updated: April 8th 2021 16:00 JST

    We have confirmed that this issue is caused by an accumulation of unconfirmed entry requests.
    As a means of fixing this issue, the Captain or Vice-Captain must first decline or accept the requests on the Entry Requests screen to reduce their number.
    We apologize for any inconvenience this causes.

    Updated: April 14th 2021 14:00 JST

  • Under certain circumstances, confirming the rewards of a Raid causes an error and the rewards cannot be accepted.

    Updated: March 18th 2021 20:30 JST

  • There are times when mystic artes cannot be used even if the OL Gauge is full.

    Updated: March 8th 2021 20:00 JST

  • If the SFX volume has been reduced in the options, any SFX that are played during an in-battle voice clip will play at the voice clip volume too.

    Updated: December 23rd 16:35 JST

  • Attempting the quest below with a certain party lineup causes the game to forcefully close.
    Affected Quest
    - Main Story Chapter 5: 1-1 on Normal
    This issue can be resolved by changing your party lineup.

    Updated: November 18th 19:15 JST

    As a temporary solution to the issue above, the party lineup for Main Story Chapter 5: 1-1 will be designated guest characters.

    Updated: November 19th 18:00 JST

  • There were connection issues during the period below.
    Sat, Nov 7, 2020, 13:00 JST - Sat, Nov 7, 2020, 15:20 JST
    - We are currently investigating the cause of this issue.

    Updated: November 10th 20:00 JST

  • When battling in the Arena, there are times when landing a critical blow does not increase the OL gauge.

    Updated: October 29th 12:30 JST

  • The game may forcefully close when six or more characters with attachments on all parts are displayed on the Guild screen.

    Updated: September 23rd 16:00 JST

  • There are times when repeatedly or simultaneously tapping the screen causes display errors or forces the game into an unresponsive state.
  • Players are able to donate enough items to their guild to surpass the daily limit on receivable Guild Points, but cannot receive the points.
  • When making a purchase from the shop, a currency symbol is not being displayed correctly. However, the currency that will be used for the purchase can be confirmed on the platform's purchase screen.

Notes

- The information on confirmed in-game issues contained in this notice will be updated accordingly.

- We may notify players of certain issues in a separate notice.

Please accept our apologies for any inconvenience this has caused.

Thank you for playing Tales of Crestoria.