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  • DRAGON BALL
Data Transfer
How do I unlink my social media account?
Data Transfer
I deleted my social media account without unlinking my game data. Can I still transfer my game data?
Data Transfer
I accidentily deleted my game data without first linking it to a social media account. Can you restore it for me?
Troubleshooting
I got a "TK100701--20479" error.
Data Transfer
Are there any ways to backup my game data other than linking a social media account?
Troubleshooting
I'm getting a dialogue that says "Invalid key hash" and can't transfer my data.
Troubleshooting
I'm getting an error that says "Data transfer failed. Please log in to the service you selected for transfer on your previous device."
How to Play & Controls
I performed a Summon that consumed Chrono Crystals but I didn't get a character. What should I do?
How to Play & Controls
Even though my Z Level when up, my Energy didn't recover.
How to Play & Controls
I cannot class up. What should I do?
Troubleshooting
I'm getting “Error code CR190001-0005”. What should I do?
How to Play & Controls
Items / Chrono Crystals I acquired aren’t showing up in my Gift Box. Why is that?
How to Play & Controls
My Login Bonus doesn't seem to be registering. Why is that?
How to Play & Controls
Missions of "Finish a character with ●●● Element xx time(s)" does not count up properly.
How to Play & Controls
The event mission "Complete mission ●●● xx times" does not count up properly.
How to Play & Controls
I cannot access new story content.
Troubleshooting
I'm getting “Error code CR990504”. What should I do?
Troubleshooting
I'm getting “Error code CR732762”. What should I do?
Troubleshooting
I cannot login the app. What should I do?
Others
【DB LEGENDS】 The message: "Due to a Terms of Service violation, this user data cannot be used" displayed and I cannot login to my account.
Billing Related
What happens if I can't make a payment due to insufficient balance when my LEGENDS Pass is automatically renewed?
How to Play & Controls
【DB LEGENDS】Error Code: TK201003-0002
How to Play & Controls
【DB LEGENDS】I cannot exchange for Chrono Crystals at the Exchange Shop.
How to Play & Controls
【DB LEGENDS】I don't know how to perform an assist in co-op battles.
How to Play & Controls
【DB LEGENDS】Even after clearing Missions from my Mission Plan, my Plan Grade won't increase, and I can't receive the Plan Grade Rewards.
Data Transfer
【DB LEGENDS】My Chrono Crystals disappeared after performing a Data Transfer.
How to Play & Controls
【DB LEGENDS】What's the difference between the character rarities?
How to Play & Controls
【DB LEGENDS】What's a Limit Break?
How to Play & Controls
【DB LEGENDS】What are the basics of party formation?
How to Play & Controls
【DB LEGENDS】What is the Exchange Shop?
How to Play & Controls
【DB LEGENDS】What do the colored gems (red, yellow, green) on Equipment mean?
How to Play & Controls
【DB LEGENDS】How do I use the Multi-Z Power I've obtained?
How to Play & Controls
【DB LEGENDS】What's Friendship Rank?
How to Play & Controls
【DB LEGENDS】I didn't receive Ranking Rewards despite placing high in the Tournament of Power League Rankings.
How to Play & Controls
【DB LEGENDS】Is it better to perform a Rising Rush at the same time as my Buddy?
Troubleshooting
What should I do when the internet cannot connected and instantly get disconnected?
Others
I don't know how to play the game, what should I do?
Data Transfer
【DB LEGENDS】 Can I transfer game data between different OS?
How to Play & Controls
【DB LEGENDS】Will the game data be lost if I delete (uninstall) the app?
How to Play & Controls
【DB LEGENDS】I forgot my Bandai Namco ID and password that I used to set up the 「Data Transfer Settings」 for my game data. Is there any way to check it?
Troubleshooting
In a Rating Match (PvP), a warning message appears even the internet is properly connected. Why is this?
Troubleshooting
I'm getting “Error code CR701002”. What should I do?
Troubleshooting
I received the error code CR032755-4370. What should I do?
Troubleshooting
When I start the application, a screen saying "Error Code 1-0000-00001 A communication error has occurred." What should I do?
Troubleshooting
I entered a code for a "DRAGON BALL Games Battle Hour 2022 Event-Exclusive Official T-Shirt", but an error appears, or I get a message saying that the code has already been redeemed.
Troubleshooting
I entered a code for a "DRAGON BALL Games Battle Hour 2022 Event-Exclusive Official T-Shirt", but I haven't received the T-shirt item for my avatar.
How to Play & Controls
What is the expiry date for the code that comes with a "DRAGON BALL Games Battle Hour 2022 Event-Exclusive Official T-Shirt"?
How to Play & Controls
I can't receive my pre-login reward.
How to Play & Controls
My screen freezes. / I'm having issues controlling my character. / The app is crashing.
How to Play & Controls
I can't join the arena. / I can't connect to the arena.
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