Contact Customer Support

Important notices

Other notices

Search results　32

  • GUNDAM
Troubleshooting
This game app is unstable.
Troubleshooting
Cannot proceed from loading. What should I do?
Troubleshooting
How to solve slow or unstable operation problem?
Data Transfer
I forgot my transfer code. What should I do?
Data Transfer
What happens if I delete (uninstall) the app from my device?
Data Transfer
I forgot my Bandai Namco ID and password that was linked to my game data. Is there any way to find it?
Troubleshooting
The game is crashed in the middle of a Hangar. I want to check the result of the Hangar.
Billing Related
When I made my purchase, I registered wrong date of birth. How can I correct it?
Data Transfer
Can I transfer my game data between different OS?
Data Transfer
How can I transfer my game data that already set up data transfer to a new device?
How to Play & Controls
On the Mobile Suit Transcendent, a material (Rainbow Haro Coins) was consumed even though it was supposed to be "no material consumption". Why is this?
Guidance
What is a Bandai Namco ID?
Others
Can I post images and videos on YouTube, Twitter, etc.?
Others
Can I edit the image?
Others
How to send Comments and Requests about GUNDAM METAVERSE PROJECT
Billing Related
Where should I send my inquiries regarding purchasing/payment/shipping of Gunpla of GUNDAM METAVERSE PROJECT?
Billing Related
Where should I send my inquiries regarding the specifications and details of Gunpla products of GUNDAM METAVERSE PROJECT?
Feature Description
Where are photo mode screenshots stored?
Others
Which browser support this game?
How to Play & Controls
Can I use a gamepad?
Troubleshooting
I was getting logged out from my account after a certain period of time.
Troubleshooting
What should I do if audio or video does not display properly
Others
How can I change the language setting?
How to Play & Controls
Communication Status with the Gundam Metaverse Project
Troubleshooting
What OS are supported?
Troubleshooting
What OS are supported?
Data Transfer
How Can I link my game data.
Data Transfer
How Can I link my game data.
Data Transfer
How can I transfer my game data?
Data Transfer
How can I transfer my game data?
Billing Related
【iOS】Confirming Your Purchase History
Billing Related
【Android】Confirming Your Purchase History
Return to Customer Support TOP
Please do answer about our support page survey.