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Important notices

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Data Transfer
[Important] How do I set my password?
Data Transfer
[Important] How do I migrate my data?
Data Transfer
[Important] What precautions should I take when transferring data?
Data Transfer
If I delete the app, will it also delete my data?
Data Transfer
I expanded my Character Box, but the limit did not actually increase. What should I do?
Data Transfer
I restored my stamina using Rainbow Gems, but the stamina did not actually increase. What should I do?
Data Transfer
The Rainbow Gems I received are not showing up. What should I do?
Data Transfer
Can I make a backup?
How to Play & Controls
If I change the time settings on my device, will this affect the game?
How to Play & Controls
I cannot add a Friend even though there is empty space in my Friends list. What should I do?
How to Play & Controls
Can I protect messages from being deleted?
How to Play & Controls
Can I protect or delete my Mail?
Data Transfer
I accidentally sold a character/turned them into Boosters. Can I recover my character?
Others
The screen is frozen and I cannot operate the app. What should I do?
Others
The app is unstable. What should I do?
Others
There is a user violating the precautions.
Others
I have not received a response email more than one day after submitting an inquiry to support. When will you respond?
Others
How do I make an inquiry?
Troubleshooting
Can I play the game on OnePlus One?
Others
I keep getting the same character in Rare Recruit.
Others
In which countries is the game available?
Data Transfer
I want to restore my account.
How to Play & Controls
How can I change the language used by the app?
Data Transfer
[Important] What is the "Back-Up Data with SNS" feature?
Data Transfer
[Important] What precautions should I take when authenticating my social media account?
Data Transfer
[Important] My social media account is authenticated automatically without manual selection of my account.
Data Transfer
I failed to complete social media account authentication.
Billing Related
After I transferred my game data, all of my Mail and Friend Requests were reset.
Data Transfer
If I delete the app, will my play data be deleted?
Data Transfer
What is a Data Transfer?
How to Play & Controls
I cleared a battle/mission but was not able to gain the reward for clearing it. Why is that?
Data Transfer
How can I transfer my game data to another device?
Data Transfer
Can I transfer game data between different OS?
Data Transfer
I forgot my Transfer Code. What should I do?
Data Transfer
How do I unlink my game account?
Data Transfer
Are there any notes I should be aware of while I do Data Transfer?
How to Play & Controls
I forgot my linked account for my game data. Is there any way to check it?
How to Play & Controls
The game is crashed in the middle of a summon. I want to check the result of the summon.
How to Play & Controls
The game crashed in the middle of a Recruit. How can I confirm the results of the Recruit?
How to Play & Controls
Season Rewards not received?
How to Play & Controls
I have been scheduled the alliance bonus, but it was not activated.
How to Play & Controls
Connection errors occurring during battle
Troubleshooting
A message that reads "The network connection has been switched" displays during battle and causes the battle to end
Troubleshooting
A message that reads "Your connection is unstable" displays during battle rendering you unable to perform any actions
Troubleshooting
A message that reads "Abnormal data has been detected" displays during battle and causes the battle to end
Data Transfer
How to find player name and IDs
Others
How to Play & Controls
I didn't receive any Treasure Map Ranking Rewards.
Others
How to Play & Controls
I can't complete this mission: Clear "Showdown! Buggy the Genius Jester" trial quest 1 time!
Others
How to Play & Controls
I didn't receive my daily login bonus.
Billing Related
The Rainbow Gems I purchased are not showing up on the app. What should I do?
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