(Google Play)NARUTO X BORUTO NINJA VOLTAGE

News List

  • Notice2017/07/01

    Regarding the delay with the purchase reflection

    Google PlayCommon
    Notice2017/07/01

    Regarding the delay with the purchase reflection

    Google PlayCommon
    Thank you for using BANDAI NAMCO Entertainment services.

    Currently, we are confirming that unspecified large number of people are experiencing unreflection of their in-app purchase due to the usage of your network.
    Please be noted that this issue may be solved when a certain time pasts, therefore we would like you to confirm it again later.
    However, if your purchase does not come through even after 2-3days, then we would like you to contact us with following information;

    [1] Date and Time of your purchase
    [2] Transaction ID number
    [3] The content of your purchase

    We apologize for the inconvenience.
     
  • Notice2015/12/27

    For Players who have troubles of updating the app

    Google PlayCommon
    Notice2015/12/27

    For Players who have troubles of updating the app

    Google PlayCommon
    The issue may be fixed with the following procedures;
     
    - Reboot your device
    Please confirm that whether rebooting your device fix the issue.
     
    - Stop multi-tasking
    Please close all running apps before you update the app.
     
    - Free up your memory
    The update may not be correctly conducted if you don't have enough memory in your device.
    In that case, please free up the memory by deleting unnecessary app or data files.
     
    - Download with Wi-Fi
    Please use Wi-Fi connection when you update the app 
     
    - Reinstall
    If none of these procedure described above help you with the issue, re-installing the app may fix it.
    However, please be informed that once you uninstall the app, the data will be lost.
    You can restore your data by using "Transfer Code".
    Please note that you need "User ID" and "Transfer Code" to conduct a data transfer.
     
    ※We don't take any responsibilities of loss caused by procedures described in this note.

No News

NoticeStatus explanation  

  • Notice Common notice and various types of information
  • Important Especially important notice and various type of information
  • Event Event notice and various type of information
  • Maintenance Maintenance Notice and various type of information
  • Notice Important notice and various type of information
  • Specification change Notice of game specification change and various type of information.
  • Leave information Notice of our leave and various type of information.
  • Confirming Checking
  • Being addressed Addressing
  • Been addressed Solved issue
  • Specification Specification

FAQ Search in the title

FAQ list

  • What OS are supported?
    Compatibility
    (26th Oct 2017)
    Recommended OS Version:
    Android 4.4 or later

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  • How can I issue data transfer password?
    Data Transfer

    lease set up data transfer password by the following procedure.
     
    ※In order to issue necessary password for data transfer, it is necessary to link data beforehand.
    Please re-issue the Data Transfer Password again once you link your game data on the title screen.
    ● For "Data Linkage", please refer to here.

    [1] Go to "Village" > "Settings" > "Data Transfer"
    [2] Enter your Birthday on the Data Transfer screen
    [3] You will be issued a User ID
    [4] Select “Issue Data Transfer Password”
    [5] Confirm the Warning Information regarding the issuing of a Data Transfer Password
    [6] You will be issued a “Data Transfer Password” when you press "OK"
    [7] Once your password has been issued, make sure to keep your User ID and Password safe
     
    Notes:
    *Data Transfer Password is a password required when you transfer data between different OS, such as Android to iOS, iOS to Android.
    *When transferring from one OS to another such as Android to iOS, iOS to Android, your app-specific currency will not carry over to your new save file and lost.
    *Your Data Transfer Password has an expiration date.
    *It will expire 14 days after the date it was issued.
    *Before using the transfer service, please take down a handwritten memo of necessary User ID and Data Transfer Password or email it to your PC to save it.
    *Data Transfer Password will become invalid when transfer data has already been used once.
    *Even if the data transfer information is not set again and it becomes impossible to transfer, we do not activate the data transfer information, not respond data transfer request.
    * If you transfer play data to a new device, you cannot play on the old device.

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  • How can I transfer my game data to another device?
    Data Transfer

    The transfer process differs depending on whether the new device is the same OS or a different OS.
    Please perform data linkage / data transfer according to the OS of the new device.
    ※ Please conduct data transfer in a place with good network environment.
    ※ In order to perform data transfer, it is necessary to link data beforehand. Facebook account is required for data linkage.

     
    Data Transfer within same OS
    In prior to perform data transfer, please link your data by following procedure.
     
    Data linkage using Facebook
    [1] Go to "Title Screen" > "Support" > "Facebook" and log in to your Facebook account with your current device.
    [2] A confirmation screen will appear to link your data.
    [3] Choose "Yes"
    [4] Your data has now been migrated.
     
    [How to Transfer Game Data]
    Install and launch the app with your new device, and then login with data linked account at “Facebook” or “Game Center” screen.
     
     
    Data Transfer between different OS
    In prior to perform data transfer, please link your data first and then issue data transfer password by following procedure.
     
    ※Data transfer between different OS will always require "Data Transfer Password".
    *Please issue "Data Transfer Password" once after you finished above mentioned data linkage.
    ● For "Issue Data Transfer Password", please refer to here.
     
    Data Transfer using Data Transfer Password
    [1] Go to "Title Screen" > "Support" > "Data Transfer" and enter “Input Transfer Password” with your new device.
    [2] Input “User ID” and “Data Transfer Password” and then enter “Start Transfer”
    [3] Account information linked to the entered data is displayed.
    [4] Once you confirm the information, press "OK"
    [5] The data migration is completed.
     
    Notes:
    *You can't carry over your app-specific currency between different OSs, such as Android to iOS, iOS to Android.
    *Your Data Transfer Password has an expiration date.
    *It will expire 14 days after the date it was issued. (If the Data Transfer Password expires, you can reissue it.)
    *Before using the transfer service, please take down a handwritten memo of necessary User ID and Data Transfer Password or email it to your PC to save it.
    *It is the responsibility of the user to securely save any and all transfer information. Even in the case of such incidents as theft or loss of the device, our company will be unable to disclose any transfer information.
    *Data Transfer Password will become invalid when transfer data has already been used once.
    *Even if the data transfer information is not set again and it becomes impossible to transfer, we do not activate the data transfer information, not respond data transfer request.
    *Once Data Tansfer is conducted to your new device, you will not be able to play the app with your old device.
    *Please do not delete account while linking account with external service.
    *Only In-app function of Data Transfer is recommended to use. We don't recommend any other way to conduct Data Transfer operation such as taking data backup with your PC.

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  • How to Unlink your Facebook Account
    Data Transfer
    Please unlink Facebook account by the following procedure.
     
    [1] Go to "Title Screen" > "Support" > "Data Link" > "Facebook"
    [2] A confirmation screen will appear. Press "OK" to unlink your Facebook account.

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  • The app shows “The app has new update”, but the game returns to the title screen and I cannot log in. What should I do?
    Compatibility Data Transfer

    Thank you for playing "NARUTO X BORUTO NINJA VOLTAGE".

    In case the app will not transition to the Google Play Store automatically after the app’s update, please update it manually.

    [For Android]
    To update Android apps manually on your mobile device:

    ------------
    [1] Open the Google Play Store app
    [2] Tap "Menu" and then "My apps & games"
    [3] Apps with an update available are labeled "Update"
    [4] Find "NARUTO X BORUTO NINJA VOLTAGE" app and tap "Update"
    ------------

    ▼Important Notice▼
    *When updating, please update the app without deleting it. Please note that if you delete the app, your player data will be erased.
    *You can check "Version" on the bottom right of the title screen to see which version of the app you are using.

    We hope that you continue to enjoy "NARUTO X BORUTO NINJA VOLTAGE".

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No results

  • I purchased an item but it was not added to my account, what can I do?
    Fee/Point
    In-app purchase may not function correctly under the following circumstances;

    [1] When your device is under high stress
    Please conduct the following operation and retry under good communication circumstances;
    -Restart your device
    -Close all running apps (Stop multi-task)
    -Restart the app
     
    [2] Reflection may be delayed with various kinds of issue, mainly with communication error
    After conducting the in-app purchase, sometimes the result may be delayed to come out with various kinds of issue such as Google Play side server communication delay.
    Please be informed that sometimes this may take 2-3 days, so please be patient until then.
     
    [3] If none of [1] and [2] did not help you with your situation
    We need the following information to properly assist you.
    (1) Transaction Number(ID) which is written on the receipt e-mail from Google or Google Wallet(+)
    (2) Order day and time
    (3) Price
    (4) Purchased item name
    (5) User ID
    (6) User Name
    *If you have been conducting several transactions, we need details of every one of them which may not functioning correctly

    (+) How to confirm the purchase information(Android)
    Please follow the steps below:


    1. Log-in to the Google payment center with the Google Account you use when making your purchasehttps://payments.google.com/payments/home
    2. Click [Transaction]
    3. Open the detail page by clicking the relevant transaction


     Also, please check Google Play Help where you can see further details about how to review your order history.

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  • For Players who have troubles of updating the app
    Others/Notes
    The issue may be fixed with the following procedures;
     
    - Reboot your device
    Please confirm that whether rebooting your device fix the issue.
     
    - Stop multi-tasking
    Please close all running apps before you update the app.
     
    - Free up your memory
    The update may not be correctly conducted if you don't have enough memory in your device. In that case, please free up the memory by deleting unnecessary app or data files.
     
    - Download with Wi-Fi
    Please use Wi-Fi connection when you update the app 
     
    - Reinstall
    If none of these procedure described above help you with the issue, re-installing the app may fix it.
    However, please be informed that once you uninstall the app, the data will be lost.
    You can restore your data by using "Transfer Code". Please note that you need "User ID" and "Transfer Code" to conduct a data transfer.
     
    ※We don't take any responsibilities of loss caused by procedures described in this note.

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  • My in-app purchase is failed. Please help me.
    Fee/Point
    Please confirm your payment with the following procedure when your in-app purchase didn't go through correctly;
     
    [1] Log-in to Google Wallet(https://wallet.google.com/) with your Google account which is connected to the app
    [2] Display the purchase history
    [3] Check the purchase information on the list
     
    If you were able to confirm your purchase, please turn OFF the power of your device once and turn it ON, then check the Multitasking before you restart the app.
     
    [NOTES]
    The in-app purchase may take few 

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  • Please cancel the order.
    Fee/Point
    If the app has been purchased from Google Play, you are entitled for a refund if you cancel it within 2hours from purchase on Google Play.
     
    However, if there are no errors or malfunctions in the app, we don't accept refund under any circumstances. With this case, we are unable to refund your purchase. 

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  • Please help me with my purchase.
    Fee/Point
  • What OS are supported?
    Compatibility
    (26th Oct 2017)
    Recommended OS Version:
    Android 4.4 or later

    Was this QA useful? useful useless Thank You

  • How can I issue data transfer password?
    Data Transfer

    lease set up data transfer password by the following procedure.
     
    ※In order to issue necessary password for data transfer, it is necessary to link data beforehand.
    Please re-issue the Data Transfer Password again once you link your game data on the title screen.
    ● For "Data Linkage", please refer to here.

    [1] Go to "Village" > "Settings" > "Data Transfer"
    [2] Enter your Birthday on the Data Transfer screen
    [3] You will be issued a User ID
    [4] Select “Issue Data Transfer Password”
    [5] Confirm the Warning Information regarding the issuing of a Data Transfer Password
    [6] You will be issued a “Data Transfer Password” when you press "OK"
    [7] Once your password has been issued, make sure to keep your User ID and Password safe
     
    Notes:
    *Data Transfer Password is a password required when you transfer data between different OS, such as Android to iOS, iOS to Android.
    *When transferring from one OS to another such as Android to iOS, iOS to Android, your app-specific currency will not carry over to your new save file and lost.
    *Your Data Transfer Password has an expiration date.
    *It will expire 14 days after the date it was issued.
    *Before using the transfer service, please take down a handwritten memo of necessary User ID and Data Transfer Password or email it to your PC to save it.
    *Data Transfer Password will become invalid when transfer data has already been used once.
    *Even if the data transfer information is not set again and it becomes impossible to transfer, we do not activate the data transfer information, not respond data transfer request.
    * If you transfer play data to a new device, you cannot play on the old device.

    Was this QA useful? useful useless Thank You

  • How can I transfer my game data to another device?
    Data Transfer

    The transfer process differs depending on whether the new device is the same OS or a different OS.
    Please perform data linkage / data transfer according to the OS of the new device.
    ※ Please conduct data transfer in a place with good network environment.
    ※ In order to perform data transfer, it is necessary to link data beforehand. Facebook account is required for data linkage.

     
    Data Transfer within same OS
    In prior to perform data transfer, please link your data by following procedure.
     
    Data linkage using Facebook
    [1] Go to "Title Screen" > "Support" > "Facebook" and log in to your Facebook account with your current device.
    [2] A confirmation screen will appear to link your data.
    [3] Choose "Yes"
    [4] Your data has now been migrated.
     
    [How to Transfer Game Data]
    Install and launch the app with your new device, and then login with data linked account at “Facebook” or “Game Center” screen.
     
     
    Data Transfer between different OS
    In prior to perform data transfer, please link your data first and then issue data transfer password by following procedure.
     
    ※Data transfer between different OS will always require "Data Transfer Password".
    *Please issue "Data Transfer Password" once after you finished above mentioned data linkage.
    ● For "Issue Data Transfer Password", please refer to here.
     
    Data Transfer using Data Transfer Password
    [1] Go to "Title Screen" > "Support" > "Data Transfer" and enter “Input Transfer Password” with your new device.
    [2] Input “User ID” and “Data Transfer Password” and then enter “Start Transfer”
    [3] Account information linked to the entered data is displayed.
    [4] Once you confirm the information, press "OK"
    [5] The data migration is completed.
     
    Notes:
    *You can't carry over your app-specific currency between different OSs, such as Android to iOS, iOS to Android.
    *Your Data Transfer Password has an expiration date.
    *It will expire 14 days after the date it was issued. (If the Data Transfer Password expires, you can reissue it.)
    *Before using the transfer service, please take down a handwritten memo of necessary User ID and Data Transfer Password or email it to your PC to save it.
    *It is the responsibility of the user to securely save any and all transfer information. Even in the case of such incidents as theft or loss of the device, our company will be unable to disclose any transfer information.
    *Data Transfer Password will become invalid when transfer data has already been used once.
    *Even if the data transfer information is not set again and it becomes impossible to transfer, we do not activate the data transfer information, not respond data transfer request.
    *Once Data Tansfer is conducted to your new device, you will not be able to play the app with your old device.
    *Please do not delete account while linking account with external service.
    *Only In-app function of Data Transfer is recommended to use. We don't recommend any other way to conduct Data Transfer operation such as taking data backup with your PC.

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  • How to Unlink your Facebook Account
    Data Transfer
    Please unlink Facebook account by the following procedure.
     
    [1] Go to "Title Screen" > "Support" > "Data Link" > "Facebook"
    [2] A confirmation screen will appear. Press "OK" to unlink your Facebook account.

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  • The app shows “The app has new update”, but the game returns to the title screen and I cannot log in. What should I do?
    Compatibility Data Transfer

    Thank you for playing "NARUTO X BORUTO NINJA VOLTAGE".

    In case the app will not transition to the Google Play Store automatically after the app’s update, please update it manually.

    [For Android]
    To update Android apps manually on your mobile device:

    ------------
    [1] Open the Google Play Store app
    [2] Tap "Menu" and then "My apps & games"
    [3] Apps with an update available are labeled "Update"
    [4] Find "NARUTO X BORUTO NINJA VOLTAGE" app and tap "Update"
    ------------

    ▼Important Notice▼
    *When updating, please update the app without deleting it. Please note that if you delete the app, your player data will be erased.
    *You can check "Version" on the bottom right of the title screen to see which version of the app you are using.

    We hope that you continue to enjoy "NARUTO X BORUTO NINJA VOLTAGE".

    Was this QA useful? useful useless Thank You