[MY HERO ULTRA IMPACT] When I tried to transfer my game data using my BANDAI NAMCO ID, I received a message stating that my account did not exist.
If you receive a message stating that the account you entered does not exist, it means that no MY HERO ULTRA IMPACT game data has been linked with the BANDAI NAMCO ID you entered.
Possible reasons may include (1) or (2) below.
(1) You have not completed the process to link your BANDAI NAMCO ID with your game account.
(2) The BANDAI NAMCO ID you used to log in was not the same one you linked to your game data.
In case the cause is (2), please review the BANDAI NAMCO ID login process, and double-check both your BANDAI NAMCO ID and the e-mail address you are using to log in. Then please try again using the correct login information.
This FAQ is specific to MY HERO ULTRA IMPACT.
For problems or concerns regarding your BANDAI NAMCO ID, please check the help link below.
If you can not find possible solutions from FAQ, please send your inquiry from below.
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