【Switch 2 / Switch General】Purchased In-Game Item Not Reflected. What should I do?

If the purchased item is not reflected in the game, trying the following steps may help resolve the issue.

【Restart the Console】
If the issue is caused by a temporary error, restarting your console may resolve the problem.
Please refer to the following Nintendo Support website for instructions on how to restart it.

■ Official Nintendo Support Website
【Switch 2 / Switch】 How to Access the Power Menu
https://en-americas-support.nintendo.com/app/answers/detail/a_id/68183/~/how-to-access-the-power-menu-%28turn-off%2C-restart%2C-sleep-mode%29-on-nintendo

【Allow Time for the Purchase to Be Reflected】
If the console is temporarily under heavy load or if your internet connection is unstable, it may take some time for the purchased items to appear in the game.
In addition, due to temporary connection interruptions or delays from the store server, it may take some time for the items to be reflected in the game (in some cases, this may take approximately 1?2 days).
In such cases, please wait until the items are reflected in the game.

【Check Nintendo Account Link Status】
The Nintendo Account used to purchase the items must be linked to a user on your console.
If you would like to know how to link a Nintendo Account or check which Nintendo Account is currently linked, please refer to the official Nintendo Support website below.
*If you have multiple Nintendo Accounts, please ensure that you are using the Nintendo Account that was used to purchase the additional content.

■ Official Nintendo Support Website
Linking to a Nintendo Account
https://www.nintendo.com/my/support/switch/user/nintendo_account.html?srsltid=AfmBOopQYi-wwuaiNBm0WbS8NR1aiYp4bhxoHPUUQFF3sTZQ9EjTOSAn

【Check Your Purchase History】
You can confirm whether the purchase has been completed by checking your account’s purchase history.
Please refer to the official Nintendo Support website below for instructions on how to check your purchase history.

■ Official Nintendo Support Website
How to check your purchase history
https://support.nintendo.com/sg/switch2/play/digital/eshop/history/index.html
*This cannot be checked on the game console. Please check using your smartphone or computer.

【Delete and then Reinstall the Game Data】
Deleting the software data (the game and any additional content) and then redownloading it may help resolve the issue.
Please delete and then reinstall the software data.
For detailed instructions, please refer to the official Nintendo Support website below.

①How to delete game data
■ Official Nintendo Support Site
"Data Management" > "Archiving game data" > "How to archive (delete) games individually"
https://www.nintendo.com/sg/support/switch/data_management/index.html?srsltid=AfmBOooQRmIWzyuodah2LP9H9HjBMuL2IG4siPa2niaCfKJxWSHzmHXL

*The above procedure will delete the game data; however, your save data will not be deleted.
*Save data is stored in the system memory under “System Settings,” and does not need to be deleted.
You can continue using your save data from where you left off after reinstalling the software.

②How to reinstall game data
■ Official Nintendo Support Website
【Switch 2 / Switch】 How to Redownload Nintendo Switch 2 or Nintendo Switch Digital Content
https://en-americas-support.nintendo.com/app/answers/detail/a_id/22433

【Reapply Updated Data】
If the updated data for the game software or the console has not been applied correctly, it may cause the game to malfunction.
Please reapply the update data by following the steps below.
Highlight the software, press the "-/+ button"> "Software Update" > "Via the Internet"

■ Official Nintendo Support Website
【Switch 2 / Switch】 How to Update Software on Nintendo Switch
https://en-americas-support.nintendo.com/app/answers/detail/a_id/22767/~/how-to-update-software-on-nintendo-switch

【Check the Country or Region of the Game and Additional Content (Including DLC)】
Please confirm that the sales (distribution) regions of the game and the additional content match.
Please note that additional content from a different region cannot be used.
Example): If you purchased the North American version of the additional content while playing the Japanese version of the game, the additional content cannot be used.

Click here（https://bnfaq.channel.or.jp/faq/detail/8110） for more information.

If the issue is not resolved after trying the above steps and waiting for 1?2 days, please contact our support team with the required information below for further investigation.

【Required Information】
・Order number (transaction ID)
・Purchase date and time
・Amount paid
・Name of the purchased item
・User ID (Support ID)
・Platform ID
* Please attach a screenshot or image of the purchase details screen, or the order confirmation email received from the platform store.