What is a user ID?
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Each user has their own user ID. Since it is created by the system when you create an account, you cannot change it yourself.

Your user ID can be used to identify your account when submitting a support inquiry.

You can check your user ID by navigating to My Page and selecting Profile Settings.

If you can not find possible solutions from FAQ, please send your inquiry via the “Support Form” below.


Please send your Comments and Requests from below, which will be forwarded to the responsible departments.

We cannot respond to inquires received from「 Comments and Requests」form , however we will forward them to responsible departments.

Comments and Requests
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