Q

I entered a code for a "DRAGON BALL Games Battle Hour 2022 Event-Exclusive Official T-Shirt", but an error appears, or I get a message saying that the code has already been redeemed.
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A

After purchasing an item, a code will:

・come included in the packaging of the product for customers residing in Japan.

・be sent via email for customers residing outside of Japan.

Please check once more that the code you entered is the same as the one you received.

If the code is correct but you still cannot redeem it, please send a screenshot of the error to us attached to an inquiry from the "Contact Us" link at the bottom of the page.

If you can not find possible solutions from FAQ, please send your inquiry via the “Support Form” below.

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Please send your Comments and Requests from below, which will be forwarded to the responsible departments.

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