My screen freezes. / I'm having issues controlling my character. / The app is crashing.
Trying the following may resolve your issue:
・Restart the app.
・If you were using 4G or another mobile data connection, switch to a stable Wi-Fi connection.
・If you have multiple apps open at the same time, close them all.
・Free up some storage space on your device.
・Restart your device.
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