I bought an Arcana Gem Pack, but I haven't received any gems.

How to Play & Controls

The Arcana Gem Pack is a privilege pack that allows you to earn up to 3,000 Arcana Gems by logging in every day.
Please note that the 3,000 Arcana Gems are not distributed all at once. Instead, they are credited to your account over a period of 30 days based on your login activity.
(not through Present Box)

Additionally, please take note of the following:

- You will receive 3,000 Arcana Gems if you log in for at least 25 out of 30 days from the date of purchase.
- The bonus becomes available daily after 4:00 AM (JST/UTC+9).
- This pack can be repurchased after you have either claimed all 25 days’ bonuses or once 30 days have passed since the initial purchase.
- Transferring between different operating systems or platforms (iOS ↔ Android ↔ Steam) will result in the loss of any remaining bonuses from the Arcana Gem Pack.
- The bonus can only be claimed in the language in which the pack was purchased.

Bonus List:
*The Arcana Gems listed below can be claimed in sequence by logging in within 30 days from the date of purchase.
*Arcana Gems are credited directly to your account and will not be sent to your Present Box.

Day 1: Arcana Gem x250
Day 2: Arcana Gem x50
Day 3: Arcana Gem x50
Day 4: Arcana Gem x50
Day 5: Arcana Gem x250
Day 6: Arcana Gem x50
Day 7: Arcana Gem x50
Day 8: Arcana Gem x50
Day 9: Arcana Gem x50
Day 10: Arcana Gem x500
Day 11: Arcana Gem x50
Day 12: Arcana Gem x50
Day 13: Arcana Gem x50
Day 14: Arcana Gem x50
Day 15: Arcana Gem x250
Day 16: Arcana Gem x50
Day 17: Arcana Gem x50
Day 18: Arcana Gem x50
Day 19: Arcana Gem x50
Day 20: Arcana Gem x500
Day 21: Arcana Gem x50
Day 22: Arcana Gem x50
Day 23: Arcana Gem x50
Day 24: Arcana Gem x50
Day 25: Arcana Gem x300
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In total: Arcana Gem x3,000