Q

The game is stuck on the loading page and won’t proceed further.
How to Play & Controls

A

The issue may be resolved by trying the following troubleshooting steps:

・Go to Menu → "System" → "Settings" and adjust the game`s Graphic Preset.
・Select the "Clear Cache" option on the left side of the game title screen, then restart the app.
※This may require you to re-download the game data, so please ensure you are in a stable Wi-Fi environment.
・If multiple apps are running simultaneously, close all other apps.
・Restart your device.

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