Q

Where should I send my inquiries regarding the specifications and details of Gunpla products of GUNDAM METAVERSE PROJECT?
Billing Related

A

※The in-game shop function is disabled during the limited-time opening in March 2024.

BANDAI SPIRIRTS is responsible for inquiries regarding the specifications and details of Gunpla purchased within the Gundam Metaverse Project, 
For product specifications and details, please check the BANDAI HOBBY SITE in BANDAI SPIRIRTS.

 [Japan]
https://bandai-hobby.net/customer_support/ 

[USA]
https://bandai-hobby.net/global/index.html 

※Please be aware that depending on the content of your inquiry, customer service team may need some time to reply.

Was this QA useful?
Useful
Couldn't resolve even following the steps.
Q&A content didn't match
Content was outdated
Not helpful (Other reasons)
Inquiries

If you can not find possible solutions from FAQ, please send your inquiry from below.

Support Form
Comments・Requests・Support Messages

Please send your messages regarding our network contents via the following form. We will forward them to the relevant department.
We do not provide individual replies, but your messages will be passed on to the appropriate department.

Comments and Requests
Return to FAQ List Page
Return to Customer Support TOP