Where do I go to submit an inquiry?
Use the Inquiry Form here to submit an inquiry.
* Some inquiries may take some time to answer, depending on their content.
* Business days: Monday through Sunday (24 hours a day, 365 days a year).
If more than three business days have passed since submitting your inquiry and you still have not received a response, it is possible that your inquiry did not reach Customer Support or that the response from Customer Support did not reach your e-mail inbox.
Note that we are unable to respond to inquiries about game strategies and features.
*We may not be able to answer all of your inquiries due to limited operational resources.
If you can not find possible solutions from FAQ, please send your inquiry from below.
Please send your messages regarding our network contents via the following form. We will forward them to the relevant department.
We do not provide individual replies, but your messages will be passed on to the appropriate department.