Q

The application is unstable. What should I do?
Troubleshooting

A

The unstable or slow loading of the App may be caused by several reasons as follows:

 <Example>

 ・ The unstable internet connection makes the device hardly catching the signal.

 ・ The device is overloaded due to prolonged use.

 

 If the app is not functioning properly, please try the following steps to see if the issue can be resolved.

 ■Confirm if your device OS is supported

 ・For Android

 ・For iOS

 

 ■If the problem persists, please try the following

 ・ Find a better internet service

 ・ Restart the App

 ・ Restart the device

 ※ Please refer to the user's manual of your device for details of the above troubleshooting.

 

 ■ Check the free space on your device

 If there is not enough free space to create a save file, please free up some space on your device and try again.

 

 Additionally, the issue may be caused by the game service itself.

 Please check the announcements from the game service provider.

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