Q

What OS are supported?
Troubleshooting

A
(Updated on November 13, 2025)
[Unsupported Devices]
The following devices are not supported:

-iPhone SE (2nd generation)
-Apple TV 4K
-Apple TV HD (4th generation)

Notes on Operation
1.Please use this app only in the operating environment specified here.
2.Even when used in the recommended environment, the service may not function properly due to individual usage conditions or device-specific factors.
3.Devices below the recommended specifications are not covered by the operation guarantee.
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