Where should I send my inquiries regarding purchasing/payment/shipping of Gunpla of GUNDAM METAVERSE PROJECT?
※The in-game shop function is disabled during the limited-time opening in March 2024.
The Gunpla purchases within the Gundam Metaverse Project will be settled and shipped through PREMIUM BANDAI.
Please check PREMIUM BANDAI`s FAQ sites and contact PREMIUM BANDAI Customer Service regarding product purchase, payment, and shipping.
[Japan] FAQ
https://faq.p-bandai.jp/?site_domain=default
Inquiry page
https://p-bandai.jp/inquiry_input/
[USA] FAQ
https://pbandai.zendesk.com/hc/en-us
Contact page
https://pbandai.zendesk.com/hc/en-us/requests/new
Please be aware that depending on the content of your inquiry, customer service team may need some time to reply.
If you can not find possible solutions from FAQ, please send your inquiry from below.
Please send your Comments and Requests from below, which will be forwarded to the responsible departments.
We cannot respond to inquires received from「 Comments and Requests」form , however we will forward them to responsible departments.