"Purchase Failed" Error Appears on the Home Screen
f you are seeing an error such as "Error code: 802" or "Error code: 804" every time you access the home screen,
it may be caused by previous or recent purchases.
To investigate the issue, please contact us with the following information.
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・Player ID
・Player Name
・Screenshots showing the purchase details
(Including: Payment date, Item name, Amount, and Order number) before and after the error occurred
※If there are multiple purchases, please provide details for all of them.
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If you can not find possible solutions from FAQ, please send your inquiry from below.
Please send your messages regarding our network contents via the following form. We will forward them to the relevant department.
We do not provide individual replies, but your messages will be passed on to the appropriate department.